IT Support Apprentice

As an IT apprentice at Dental Dynamix, you will be working towards the Information Communications Technician (IT Support) Level 3 apprenticeship over the duration of 18 months, alongside your daily roles and responsibilities.

You will be part of our support function, working alongside colleagues responding to IT incidents. The support can be both hardware and software related and covers technologies such as Cloud and Networking.

Duties:

Making inbound/outbound calls. Resolving/fixing general IT issues and imaging issues. Attend apprenticeship training and complete Exams within the apprenticeship scheme. Work as part of a team to meet client needs. Run diagnostics to find problems with software and hardware. General administrative duties Manage/create Backups/patch jobs. Shadow field engineers on site visits. Provide support for Windows OS (7, 10 and Server 2008, 2012, 2016 and 2019) and Mac OS.

Training:

Information Communications Technician (IT Support) Apprenticeship Level 3 Functional skills in Maths and English Level 2 if required.

Training Outcome:

Following the successful completion of the apprenticeship, there is a possibility of a full-time position.

Employer Description:
Here at Dental Dynamix we specialise in supplying digital imaging solutions as well as bespoke, reliable and cost-effective IT infrastructure to the UK dental industry. We work alongside leading imaging manufacturers including KaVo Kerr, Planmeca, Acteon and Durr.

Working Hours :
Monday to Friday between 8:30am and 5:30pm on a shift pattern basis, exact shifts to be confirmed.

Skills:
Team Working,Organisation Skills