Automotive Customer Service Apprentice - Parts Advisor

This is a varied and hands-on role, ideal for someone who is hard-working, proactive, and eager to build a career in the automotive industry and to get involved on the shop floor, while also supporting some admin tasks using a bespoke motor trade system. As an Automotive Customer Service Apprentice at Exec Spec Ltd, you will gain experience across both the front and back end of the business, supporting day-to-day operations, customer service, and sales, while developing a solid foundation in customer service and administration.

What you’ll do at work:

Handling day-to-day administrative tasks to support the wider team Making outbound calls to customers and suppliers with professionalism Assisting with sales-related tasks and providing support to the Sales Team Providing hands-on customer service, including face-to-face support where needed Working with customers to meet their requirements and giving advice on additional parts and services Learning and working with a bespoke motor trade system Managing product and service information, understanding who we are and what we do Using Microsoft Office packages (Word, Excel, Outlook) Managing diaries, scheduling meetings, and booking travel arrangements for engineers Assisting with stock or product updates, both physically and digitally Supporting social media activity and helping promote products/services online Maintaining accurate records and files, both digitally and manually Liaising with customers and suppliers to support the smooth running of operations Managing goods in and out Working with suppliers, placing orders or returns and processing paperwork accurately Working to a high level of customer service at all times and remaining courteous and police to customers Helping ensure the smooth communication between the sales and admin teams

Training:
Customer Service Level 2 Apprenticeship Standard Functional Skills in English and Maths level 1, if required Training provided in the workplace

Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

Employer Description:
With over 20 years of experience in the automotive industry, Exec Spec Ltd has grown from one of Nottingham’s original window tinting specialists into a trusted name across the Midlands. Founded in 2001, our reputation for quality and reliability has allowed us to expand our services and product offerings to meet growing customer demand. Now based in Stanton by Dale near Ilkeston, Derbyshire, we provide a wide range of automotive solutions including vehicle tracking, immobilisation systems, dash cams, and more. Our services are available both at our fully equipped workshop and through our convenient mobile installation service. Our team of qualified engineers and customer-focused staff take pride in delivering excellent service, using only leading-brand products to ensure every vehicle is in safe hands. At Exec Spec, customer satisfaction is at the heart of everything we do.

Working Hours :
Monday - Friday, 9.00am - 5.30 pm with a 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Keen to progress,Excellent communication skills