Business Administration Apprenticeship
Main Duties and Responsibilities:
1. Greet patients and visitors to the practice
2. Book in, amend and cancel patient appointments inline with practice appointment procedures, ensuring optimum efficiency of the appointment system
3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specifications
4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
5. Signpost all requests appropriately and accurately in a time-managed manner
6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols
7. Respond and/or redirect all patient and visitor requests accordingly
8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed
9. Registration of new patients onto the computer system
10. Advise patients of relevant charges for private services, accept payment and issue receipts for same
11. Ensure correspondence, reports, results etc. are filed electronically in the correct patient record
12. Ensure reception and waiting areas are kept neat and tidy
13. Re-stocking of information leaflets/stationery ordering as appropriate
14. Undertake administration tasks as allocated on the rota organised by the Senior Receptionist
15. Check emails on a daily basis
16. Regularly check messages/notifications on SystmOne to check if everything has been actioned
17. Action start and end of day procedures as directed by the Senior Receptionist
18. As well as the reception team, there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice and report any problems
19. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
20. Amalgamation of new patient records
21. Check all consulting rooms daily for scripts and any shredding waste
22. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time
23. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures
Training:
NVQ L3 Business Administration Maths and English functional skills training if necessary, delivered online in 1 hour slots on a weekly basis Dedicated Juniper skills coach for on-the-job training
Training Outcome:
For the right candidate, the progression will be full-time employment
Employer Description:
East Durham Medical Group has 6 sites.
Working Hours :
Monday- Friday Between 8:30am- 5pm
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Creative,Initiative,Non judgemental,Patience