Digital & AI Support Apprentice

Respond to helpdesk queries using ticketing systems. Diagnose and resolve digital issues for internal and external stakeholders Maintain professional communication and represent the organisation's digital brand Support team productivity by promoting effective use of Microsoft 365 and Copilot Help users manage and collaborate on digital files, data, and templates Provide guidance on using digital tools across business functions. Assist in the support, integration and documentation of SaaS and applications Contribute to sustainability and transformation initiatives using digital tools Help ensure secure data storage, backup, and compliance with handling procedures Support risk mitigation related to data loss and assist with system optimisation Use data to help inform decisions and improve business performance Deliver basic training and digital tool coaching to colleagues and stakeholders Promote continuous learning and support digital upskilling across departments Advocate for AI literacy by helping teams adopt and use generative AI tools Stay informed on emerging technologies and contribute to innovation initiatives

Training:

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

Accelerate AI adoption Streamline productivity Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications

Training Outcome:

An opportunity to be offered a full-time, permanent role in the company with an enhanced salary and benefits package on successful completion of the apprenticeship.

Employer Description:
Hippo Vehicle Solutions are leaders in the motor industry. Set-up in Lancashire in 1906, they have been trading in the area since. With decades of experience, they are a car finance company that has gained a firm reputation for fairness, value and customer service. As a result, they are one of the fastest growing car finance companies in the UK, an award-winning national company with sites across the UK.

Working Hours :
Monday to Friday, 8:30am - 5pm (flexible).

Skills:
Communication skills,Problem solving skills,Analytical skills,Team working