Facilities Service Operative Apprenticeship

To maintain the appearance of the site, checking the premises regularly, recording and undertaking necessary repairs, and sharing responsibility for the day-to-day maintenance of the building, including ordering and supervising repairs for small maintenance contracts and improvement schemes, ensuring best value for money is achieved   To carry out the programme of grounds maintenance To inform the Office Manager immediately of any concerns about the quality of work or behaviour of any site staff, including cleaners and contractors   To help maintain water and air safety on site by undertaking checks as required, to ensure its legionella safety at any time. Maintain all kettles and urns, undertaking checks as needed, to ensure their water safety at any time   To assist with room bookings  To help maintain a Dementia Friendly environment and our Dementia Friendly Garden   Oversee the daily upkeep and safety of the premises and help the Office Manager to lead for Health and Safety across the organisation, managing issues as they arise  Support the Office Manager in managing all contractors associated with the servicing of the premises. Troubleshooting and supporting colleagues where necessary with ICT issues.  Support the Office Manager to ensure all purchased services are cost-effective.  Support the Office manager in implementing improved processes and new technologies, and collaborate with management and relevant team members to achieve these improvements.  Provide excellent levels of customer service and support to colleagues.  Support the Office manager in driving improvements to operational policies and procedures and monitoring compliance with all policies and procedures in line with the organisation's values.  Maintain clear and accurate operations documents/procedures for reference purposes on the compliance system. Help the Office manager ensure that all building documentation (policies, procedures, guidelines, and statutory requirements) is regularly reviewed, updated, and in accordance with changing legislation/compliance.  Proactively engage with training, regular supervision and team meetings as necessary for the delivery of this post’s responsibilities.  Help the Office manager to plan, manage and implement scheduled and ad hoc maintenance and refurbishments. Ensuring contractors are monitored and controlled while on sites in accordance with client instructions  Support the aims of Alzheimer’s & Dementia Support Services and act as an informed advocate wherever possible. 

Training:
Most of the apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

Training Outcome:
Facilities Supervisor

Employer Description:
Alzheimer’s and Dementia Support Services are Kent’s biggest independent charity, and an award-winning charity – Kent Charity of the Year 2024, who are dedicated to providing support to people affected by dementia. We have been working within the Dartford, Gravesham, and Swanley since 1991. Since the 1st April 2022, we have expanded our support to the following areas: Chatham, Strood, Gillingham, Rochester, Maidstone, Malling, Sevenoaks, Tunbridge Wells, Tonbridge, Weald, Sittingbourne, Sheppey, and Faversham. We have a local reputation for providing excellence in dementia support and care which is testament to the hard work and dedication of our Board of Trustees, management, staff and volunteers. The charity was previously registered under charity number 1024385, prior to incorporation in 2017. We are the local specialist dementia service and we empower people affected by dementia to carry on their chosen lifestyle. We equip people with the knowledge and practical support to live with dementia. People affected by dementia are at the heart of everything we do and are encouraged to be involved with our services, at all levels, enabling us to offer unique and bespoke support. Alzheimer’s and Dementia Support Services is a local charity which allows us to focus our support carefully to the needs of the local community and each and every person we support.

Working Hours :
Monday to Friday - 9am - 5pm

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Physical fitness