Apprentice Patient Access Coordinator – Evelina Outpatients Reception

Be the first point of call for all patient access queries for within the Trust. Welcome patients and their families to their appointments. Support the nursing and other clinical teams to ensure a smooth and efficient service is provided for patients in the outpatient areas. Ensure appointment outcomes are updated and the next steps for patients are clear. Provide a polite and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: any needed support is in place for their appointment, such as interpreting support). Provide a welcoming and efficient reception service and to put patients at their ease. Ensure that patients and visitors are well informed and that messages are communicated promptly.  Respond to enquiries in a courteous and efficient manner. Ensure all patients’ demographic details are checked with the patient and any amendments/corrections are made in an accurate and timely fashion. Administer the clinic using the clinical system as per the department protocols. Ensure that all data is inputted accurately into the clinical system in a timely manner. Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics. Escalate any issues where appropriate to Team Leaders or Managers.

Training:

Alongside the onsite training you will receive as a new starter, you will undertake a Business Administrator Level 3 through Hawk Training.

The programme is delivered through virtual and face to face training and online learning delivered during working hours. You will have 6 hours per week protected study time.

It will include functional skills exams if you don’t have English & maths GCSE at Grade 4/C equivalent or above.

Training Outcome:

At the end of your apprenticeship, there may be opportunity for you to apply for a permanent Band 3 position within in our team, or in other similar Band 3 roles across Evelina services or the Trust. Should you wish to progress further, there may be opportunity to apply for a Band 4 Team Leader role, or Patient Pathway Coordinator role.

Employer Description:
Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 13,200 staff; an annual turnover of more than £1.2 billion; and 1.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and we are home to the Evelina Children’s Hospital. . As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities. We are part of King’s Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between one of the world’s leading research-led universities and three of London’s most successful NHS Foundation Trusts. Our AHSC is one of only five in the UK and consists of King’s College London and Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts

Working Hours :
Shifts vary between 08:30-16:30 or 09:30-17:30 dependent on the reception area being covered.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Confidentiality