Customer Service Apprentice

Delivering excellent customer service via phone and email Logging and managing customer queries and service requests Processing service reports and arranging collections Resolving invoice queries and escalating when needed Maintaining accurate customer records in our C4C system Supporting service teams with administrative tasks

Training:
The apprenticeship will be delivered with a blend of online and onsite meetings with the assessor every 4 - 6 weeks.

Training Outcome:

Possible career progression on completion of a successful apprenticeship programme depending on budgets at the time.

Employer Description:
Ever since our founding in 1945, we remain driven to make water more accessible and reliable, to reduce energy waste and increase efficiency. Discover the Foundation that owns us, the purpose and principles we live by, our leadership structure and take a journey through more than 75 years of history.

Working Hours :
Monday – Friday 8.00 am – 4.30 pm with 1 hour lunch break.

Skills:
Passion for learning,Deliver great Customer Service,Excellent communication skills,Active listening skills,Patience & adaptability,Good attention to detail,Confident using IT packages,Good organisational skills,Remain calm under pressure,Able to manage multiple tasks