Customer Service Administration Apprentice Libraries

Handling residents’ enquiries. Handling general enquiries over the telephone. Assisting in a library, discharging books, and replenishing stock. Providing help to customers to use the library PCs. Providing help and guidance to customers and visitors where required.

Training:
Customer Service Qualification Level 2. Attend Redcar College one day every other week.

Training Outcome:
Further advancement within Redcar and Cleveland Borough Council

Employer Description:
This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

Working Hours :
Monday - Thursday, 8.30am -5.00pm and Friday, 8.30am - 4.30pm. 60 mins for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working