L3 ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - 18k – (36.5hrs)

Main duties:

Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height

The trainee will gain exposure to the following systems at Rowlinson:

Hardware:

Desktops Laptops Mobile phones Printers Networking equipment Rack-mounted server hardware

Software:

Microsoft Office FreshService Ticket System Microsoft Teams Cloud-based telephone system Windows desktop SharePoint Windows server Hyper-V Sage X3 Exchange On-Line MS SQL Bespoke software (written in-house by our full-stack development team)

Training:

Apprenticeship Overview:

Expected duration: 17 months Apprenticeship level: Advanced (Level 3) Programme: L3 ICT Support Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2Position: Apprentice IT Technician

Training Outcome:

This role leads to a full-time job after the apprenticeship completes.

Employer Description:
Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). The Rowlinson Group of companies are: Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. Garden Street: An internet-based retailer of garden products and furniture.

Working Hours :
Monday to Thursday 08:30 to 16:40, Friday 08:30 to 15:55 with a 40-minute break for lunch. There may be occasions where you are required to work outside these times to meet the requirements of the group.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Initiative,Willing to learn,Time management,Positive attitude