Business Administrator Apprentice

Build a strong and positive relationship with customers, engineers and colleagues Processing service reports Arranging collections for customers Invoice queries and resolution/escalation as required Proactive follow-up of quotations raised for external repairs and PM contracts System cleansing as required Handling and logging of customer calls efficiently and by agreed procedure To ensure all Customer Processes are followed and SLA are adhered to Maintain and amend the Customer’s C4C database

Training:
The apprenticeship will be delivered by a blend of online and onsite meetings with the assessor every 4-6 weeks

Training Outcome:
Potential for a career progression on successful completion of the Apprenticeship if the budget allows

Employer Description:
Ever since our founding in 1945, we remain driven to make water more accessible and reliable, to reduce energy waste and increase efficiency. Discover the Foundation that owns us, the purpose and principles we live by, our leadership structure and take a journey through more than 75 years of history.

Working Hours :
Monday - Friday, 8.00am - 4.30pm, with 1 hour lunch break.

Skills:
Passion for learning,Deliver great customer service,Excellent communication skills,Active listening skills,Patience & adaptability,Good attention to detail,Confident using IT packages,Good organisational skills,Can remain calm under pressure,Able to manage multiple tasks