Customer Support Apprentice

Answer the telephone - dealing with customers, enquiries, transferring calls and taking messages Incoming and outgoing post Order and monitor office supplies (stationery/cleaning/Hub) Manage and welcome visitors arranging travel and accommodation where necessary Maintain accurate and up-to-date customer records. Ensure confidentiality and data protection are maintained at all times. Provide support and cover to the Customer Support Team assisting with processing orders through to invoicing on Sage200 Provide contingency support and cover to the Goods In team with the picking and packing of Spare Parts orders. Monitoring of the Orders mailbox and responses to queries Chase customers for orders numbers Book in third party equipment returned for repair Tracking shipments and chasing customs documents 

Training:

The training for this apprenticeship will take place entirely in the workplace, with support from an assessor from Wigan & Leigh College.

Training will be done on an ongoing basis, with assignments set through the assessor to be completed in the workplace.

Training Outcome:
Minicam will commit to support the apprentice throughout the duration of their apprenticeship Review will take place 3 months in advance of completion to review a permanent position and future aspirations of the individual

Employer Description:
Minicam specialise in the design, manufacture and distribution of pipeline inspection systems both in the UK and internationally. In 2021 we acquired Dancutter, a Danish manufacture of robotic cutting equipment and Sewertonics in 2024 who specialise in LED curing solutions for trenchless pipe renovation to form the Minicam Group with the aim of becoming the leading provider of wastewater pipeline inspection and maintenance solutions. Our inspection systems are assembled, tested, and distributed from our purpose-built modern facilities in Salford, near Manchester in the UK, with a satellite site in Austria producing machined components. Halma’s purpose is “Growing a safer, cleaner, healthier future for everyone, every day”.

Working Hours :
Monday - Thursday: 8:00am - 16:30pm Friday: 8:00am - 15:15pm 45-minutes unpaid lunch at 12:45pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Personable,Approachable,Compassionate,Caring,Understanding,Thoughtful