Service Desk Apprentice
While learning with GLL your role will include:
● Providing excellent customer service for colleagues across the business
● Triaging and managing incoming enquiries and supporting resolving as required
● Handling support calls and tickets logged by the business
● Maintaining accurate records and adhering to GLLs policy and procedures
● Working with a team that is integral in supporting the business on a daily basis
GLL has a great range of benefits for its employees:
● A Values driven organisation with learning & development to support career development
● Discounted gym membership for you and your partner
● Discounts across thousands of retailers (GLL Extras)
● 25% off Red Letter Days & Buy A Gift
● 20% off GLL spa experience treatments and associated products.
● Ride to work scheme
● Free eye tests and discounted glasses
● Good Pension schemes
● Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria
● Health assurance
● We are an inclusive employer. We seek and welcome diversity in our teams.
At GLL, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship Qualification over the course of 15 months.
Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidate to move to Level 3 apprenticeships either in customer service or digital
Employer Description:
As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK's largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island. As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.
Working Hours :
40 hours per week on a shift pattern basis, including weekend working. Exact shifts to be confirmed.
Skills:
Team Working,Organisation Skills