Customer Service Representative Apprentice

Your duties will include:

Respond promptly to customer inquiries via the most appropriate format to deliver excellent customer service Provide accurate information regarding Fidelity and client products and services, policies, and procedures Resolve customer complaints and issues efficiently, ensuring customer satisfaction Process orders, forms, applications, and requests Maintain detailed and accurate customer records in the CRM/WMS system Collaborate with other departments to address customer needs and escalate complex issues when necessary Follow up with customers to ensure their issues are resolved and they are satisfied with the service Maintain the inquiry inbox to agreed service levels ensuring contact and resolutions times are adhered Identify and report trends in customer feedback to improve services and processes Participate in training and development programs to stay updated on company products and services Contribute to a positive team environment and support team members as needed Support client onboarding process as required from time to time

Training:
Teaching and learning the skills, knowledge and behaviours within Customer Services

Training Outcome:
Upon successful completion of the apprenticeship, you may be offered a permanent role within the team This position provides a strong foundation for future progression

Employer Description:
At Fidelity International, our purpose is to work together to build better financial futures for our clients and we believe that investing, over the long-term, is critical to achieving that. As a family and management-owned company, we think generationally in terms of the services we build and provide, as well as the way in which we invest on our clients’ behalf. Our focus is on delivering sustainable investment returns for our clients, while managing our impact on society and the environment. To do this, we incorporate sustainability into our business operations and our investment process, working with investee companies to help them operate more sustainably in order to deliver those long-term returns and secure a better future for all. Our Global Platform Solutions business is present in several markets around the world. Although our services differ from market to market, we can provide individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. For individual investors and their advisers, we provide guidance to help them invest in a simple and cost-effective way, through best-in-class products from across the market, combined with relevant experience and expertise. For employers, we provide workplace pension administration services on top, or independently of investment management, helping them to support their own employees to feel financially secure and in control.

Working Hours :
Monday- Friday 9am- 5pm (30 min lunch)

Skills:
Attention to detail,Communication skills,Customer care skills,Initiative,Organisation skills,Patience,Problem solving skills,Team working