Customer Service Apprentice

Day-to-day responsibilities:

Answer customer queries through various channels promptly to enhance the customer service experience Patiently listen to customers to address their concerns Accurately record and logs interaction with customers and updates account information Work with management to maintain best practices for effective communication with customers Maintain knowledge of updated company processes and policies Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience Willing to learn to apply company policy and process to customer solutions Support the company’s ‘one team’ culture

Training:
Level 2 Customer Service Practitioner apprenticeship programme  The apprenticeship training will be provided through online learning Training and development will take place in the workplace Functional skills in maths and English (if required)

Training Outcome:

Future development opportunities depending on the apprentice's aspirations and career goals, a development plan would be created.

Employer Description:
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

Working Hours :
Monday to Friday, 8:45am to 5:15pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience