Kia Service/Parts Advisor Apprentice

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:

Customer contact and experience Taking customer bookings and scheduling services and repair Communicating the customer's work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Taking orders from customers, both face-to-face and over the phone Maintaining an ordered stock room and finding parts from stock Raising invoices Advise on accessories and modifications Warranty claims and returns

 

Training:

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

Professional development Delivering a quality business-focused service Teamwork Cultural and environmental awareness Communication and influencing skills. Delivering customer excellence Handling customer complaints Inventory and stock management Receiving and processing payments

Training Outcome:

Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. 

Employer Description:
NK Motors are the UK’s leading Kia Dealer and a family run business, providing first class motoring services in Derby and Nottingham for over 40 years. With 100’s of new and used vehicles in stock, from family runabouts to prestige and sports cars, we are certain that we will have the right car for our customers. And with main-dealer services at both our Derby and Chilwell showrooms, all our vehicles are meticulously inspected and prepared to the highest standards.

Working Hours :
Monday-Friday full-time (40 hrs per week) and may require the occasional weekend work where required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working