Kia Service/Parts Advisor Apprentice - Indian Queens

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.

Once qualified, they will be responsible for:

Customer contact and experience Taking customer bookings and scheduling services and repairs Communicating the customer's work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Taking orders from customers, both face-to-face and over the phone Maintaining an ordered stockroom and finding parts from stock Raising invoices Advise on accessories and modifications Warranty claims and returns

Training:

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

Professional development Delivering a quality business-focused service Teamwork Cultural and environmental awareness Communication and influencing skills Delivering customer excellence Handling customer complaints Inventory and stock management Receiving and processing payments

Training Outcome:

Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. 

Employer Description:
In 1933 William Henry (Billy) Hawkins rode from Truro to the village of St Stephen on his beloved Scott Squirrel motorcycle, he sold it to fund a new venture that became Hawkins Motor Group. 60 years later his motorcycle was rediscovered and painstaking restored taking pride of place at Hawkins Head Office St Stephen. Today we are Cornwall’s longest established family owned car dealership group with the fourth generation of the Hawkins family now working in the business. We are franchised dealers for new cars and commercial vehicles from Peugeot, Citroën, Hyundai, KIA, MG & Nissan and also have Hawkins Select Used Car Centres at Launceston and A30 Indian Queens that stock a large selection of cars from other popular brands. In addition we have a Mitsubishi Service Centres at Penryn and a dedicated Accident Repair Centre. Our 15 dealerships across Cornwall are located in St Stephen, St Austell, Blackwater, Truro, Penryn, Hayle, Launceston and Indian Queens.

Working Hours :
Monday - Friday full-time (40hrs per week) and may require the occasional weekend work where required. Times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working