Kia Service/Parts Advisor Apprentice - Washington

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.

Once qualified, they will be responsible for:

Customer contact and experience Taking customer bookings and scheduling services and repair Communicating the customer's work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Taking orders from customers, both face-to-face and over the phone Maintaining an ordered stockroom and finding parts from stock Raising invoices Advise on accessories and modifications Warranty claims and returns

Training:

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

Professional development Delivering a quality business-focused service Teamwork Cultural and environmental awareness Communication and influencing skills Delivering customer excellence Handling customer complaints Inventory and stock management Receiving and processing payments

Training Outcome:

Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. 

Employer Description:
In recent years, we have achieved record growth in market share and volume sales but we measure ourselves more by our colleague engagement programme - Happy People in Happy Places. We believe that if our colleagues are happy then our customers will be happy and what could be better than that! We have ambitious growth plans and looking to expand over the coming years, so if you’re interested in joining a winning and forward thinking team, please apply!

Working Hours :
Monday - Friday full-time (40 hrs per week) and may require the occasional weekend work where required. Times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working