ICT Apprenticeship

Learning to provide first line support for all IT users across the business using our helpdesk system Learning to use, configure and maintain key IT systems such as Active Directory, Microsoft 365, Microsoft Azure, Microsoft Intune & Barracuda Learning to setup, configure & maintain a range of IT equipment including laptops, tablets & smart phones. This will also include training and guiding staff across the business on how to use these equipment Learning a basic understanding of the network & server infrastructure and how to performance key maintenance on them Learning a basic understanding of VMWare & Citrix, learning to provide IT users with support on common issues on these systems. Also learning to perform foundation level maintenance and support on our virtual servers Helping to maintain our key IT databases, such as our Asset Register, to ensure truthful and accurate data

Training:

Information Communications Technician Apprenticeship Level 3.

The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.

This apprenticeship has two routes:

The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.

The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.

Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.

The modules include:

Networking Essentials Cloud Services Mobile and Operating Systems Technology and Business Scripting and Automation EPA Readiness Training

Training Outcome:

Possible full-time permanent position on successful completion of apprenticeship.

Employer Description:
We manage over 5000 homes across East Cheshire and the High Peak and we work with our customers and partners to provide safe homes and thriving communities. The successful applicant will be gaining experience of working for an organisation that makes a difference to people's lives and neighbourhoods. Culture wise we offer a friendly, welcoming environment. We are committed to training and development and invest in this to help people get to where they want to be.

Working Hours :
37 hours per week - Monday to Friday. The usual work pattern is 8.00am to 4.00pm, however you may be required to work up to 5.00pm with a later start time if required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative