Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship

Provide outstanding customer service via phone and our ticketing system  Triage incoming tickets and prioritise effectively  Resolve incidents and service requests  Learn and practise key IT processes including incident management, change control, and major incident response  Work alongside experienced engineers and specialists to support our customers 

Training:
4 days per week at Watersons  1 day per week at Newcastle College 

Training Outcome:

To join one of our many functions  
Service Desk as part of our 24h team  
Infrastructure monitoring as part of 24h team  
Backup assurance 
Technical Services 

Employer Description:
Waterstons is an IT and business consultancy founded in 1994 and headquartered in Durham, UK, with additional offices in London, Glasgow, and Sydney. The company specialises in a wide range of services including business and technology consulting, managed IT services, cyber security, software development, data and analytics, and project management. Known for its people-first culture, Waterstons offers flexible working, unlimited holidays, and a strong focus on learning and development. The firm is a trusted partner across sectors such as education, manufacturing, housing, and healthcare, and is one of only a handful of UK consultancies to hold both CREST accreditation and Certified Cyber Consultancy status from the National Cyber Security Centre. With a growing global team and ambitions to double its turnover by 2025, Waterston's continues to expand while maintaining a strong commitment to client success, innovation, and inclusivity.

Working Hours :
08:30 to 17:00, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative