Front of House Apprentice

Greet all patients and visitors with warmth and professionalism Ensure the reception and waiting areas are welcoming, clean, and tidy Offer refreshments and reading materials while patients wait Provide general information about the clinic, treatments, and membership options Assist nervous or first-time patients with reassurance and a friendly approach Communicate delays or changes to appointments proactively and clearly Liaise with the clinical team to ensure smooth patient flow Handle patient feedback and direct queries appropriately Support the receptionist team with administrative tasks as needed (with training)

Training:

Customer Service Specialist Level 3 Apprenticeship Standard:

This apprenticeship is designed to equip you with essential customer service, technical, and business skills to help you thrive in a retail and service environment Your training will be completed online with a dedicated tutor who will support you in your studies You will be given one day a week to work on your apprenticeship training

Training Outcome:

This position has potential for career progression to Receptionist duties, including appointment booking, patient correspondence, and clinical coordination.

Employer Description:
Having studied dentistry together at the university of Birmingham, Dr Raj Juneja and Dr Kiran Juneja discovered they shared a collective vision. They wanted to deliver a patient-focused service that took a holistic approach to the face, teeth and smile, and boosted confidence by delivering life-changing aesthetic results. Our highly skilled and experienced clinicians deliver the results you want, using the latest digital technology and state-of-the-art equipment.

Working Hours :
Shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Non judgemental