Business Administrator Apprentice

To support general administration tasks (such as dealing with enquiries) as and when required Ensuring all general enquiries (email, face-to-face, telephone and letters) are responded to in a sensitive and timely manner  To work as part of the New Heights team to promote services through marketing campaigns (including digital marketing and social media) To work with New Heights Volunteer & Activities Coordinator to ensure smooth delivery of small projects / ad hoc events and activities Setting up rooms with correct equipment and resources dependant on the purpose of the meeting To act as first point of contact for New Heights service users over the phone and in person To signpost community members to appropriate and relevant services and support To maintain/update internal and external notice boards and displays To update New Heights website, Facebook, Twitter and other social networks with relevant information about activities To provide practical support to any New Heights activities as and when required Any other duties commensurate with the grade and nature of the post

Training:

Your training plan:

You will be achieving a Level 3 Business Administrator Apprenticeship The apprenticeship standard requires 20% off-the-job training, which is mandatory The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule You will be assessed based on your performance in the End Point Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months On-the-job training will be delivered at your place of work – New Heights Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven Learning takes place throughout the apprenticeship, with an emphasis on key areas: Knowledge, Skills, and Behaviours (KSB) During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skills

Training Outcome:
There is possibility for future training and employment within the company for the right candidate

Employer Description:
New Heights supports the Erdington Constituency, starting as Community group in 2005 before registering as a charity in 2007. We have our community centre, cafe & counselling services (including outreach) based on Warren Farm Road, Kingstanding a district of North Birmingham. The aim is to meet the needs of the most disadvantaged members of the Erdington Constituency and to help to bring about social cohesion. New Heights creates a safe, confidential and friendly space to help people by nurturing, empowering and giving the opportunity to flourish. We respond to community needs by delivering services and activities.

Working Hours :
Monday- Friday 9:00am-3:00pm 30 minute lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience