Customer Enquiries Apprentice

Work across the various functions of the frontline service including reception on any of the college sites, call centre and online chat, providing an effective administration service, supporting with clerical duties Take telephone enquiries and arrange follow up calls, action answerphone messages as they are received Organise and maintain a filing system for letters and visits To support the team with an efficient data entry support service Operate the reception till and ensure receipt of all monies

Training:
Level 3 Customer Service Specialist apprenticeship standard This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams You will work with expert assessors to develop new knowledge, skills and behaviours within the profession You will experience a blended learning model You will gather learning evidence, journals and off-the-job records using your e-portfolio At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged Level 3 Customer Service qualification

Training Outcome:

The progression from the apprenticeship would be longevity within the business, looking to work towards future qualifications to join the business as a highly skilled and knowledgeable member of the team.

Employer Description:
West Nottinghamshire College group are a local college provision with 4 sites across the Mansfield and Kirkby areas. Each year the college provides education and training to around 14,000 full and part time students and apprentices. The college provides education and training across all major sectors from entry to university level. At the college, we embrace and encourage all those who are driven to better themselves, achieve their goals and reach new heights.

Working Hours :
37 hours on a flexible basis and on a rota basis between 8.00am - 8.30pm, Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Reliability