Business Admin Apprentice

1. General Administration

Provide support to the office staff by managing phone calls, emails, and correspondence. Greet and assist visitors, directing them to appropriate contacts or resources. Maintain a clean, organised reception/office area and ensure all office supplies are stocked.

2. Document and Data Management      

Assist in filing, scanning, and archiving documents as required. Maintain accurate records and databases, ensuring data confidentiality and compliance with company policies. Using accountancy software Xero to input weekly invoicing and supplier invoices.

3. Scheduling and Coordination

Support the scheduling of appointments with clients and tenants. Diary management for the engineers.

4. Communication and Customer Service

Answer incoming calls and emails professionally, providing information or redirecting enquiries as appropriate. Assist in handling customer enquiries, following up as necessary to ensure excellent service. Support internal and external communications on behalf of the administrative team. Work with the MD on promotion of the business via Social Media platforms such as LinkedIn, Facebook, etc.

5. Digital Marketing

Using social media platforms to connect with customers and acquire new ones. Use of other digital channels to promote services. Drives sales through various channels. Use AI to support our digital marketing strategy.

6. Learning and Development

Participate in training sessions and workshops to enhance skills in office administration and customer service. Complete assigned coursework and assessments as part of the apprenticeship program. Seek feedback and take initiative to improve performance and adapt to new responsibilities.

Training:

Level 3 Business Administrator apprenticeship standard, including:

Knowledge, Skills & Behaviours. End-Point Assessment.

Training Outcome:
Possibility of a full-time position upon successful completion of the apprenticeship.

Employer Description:
DALROD have been providing professional and competitive solutions to our customers’ drainage needs since 1985. Back then, we were a small family business – but we have since grown into a renowned nationwide company that is widely recognised within the drainage industry. Our vision and aspirations mean we are constantly expanding, whilst still maintaining the friendly family values which we were built upon. Our service centres are strategically placed throughout the UK, allowing us to confidently provide a genuine 24-hour service to the whole country, seven days a week.

Working Hours :
Monday – Thursday 8am – 5pm, Friday 8am – 2pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills