Business Administration Apprentice

Receptionists will:

Greet people in a professional and courteous manner Pass on relevant information and answer queries Assist people to access the services they need Undertake a variety of reception duties to assist in the smooth running of the Practice

Duties and Responsibilities in line with Practice policies and procedures:

Answer the telephone as a priority Book/cancel appointments Take messages accurately and pass on in a timely manner Organise home visit requests Deal with general enquiries and complaints Register new patients and temporary residents Greet and direct patients and visitors Organise translators Respond to the needs of GPs and Nurses to enable efficient clinics Input and extract information from the Practice computer system Update the clinical system with information eg smoking, ethnicity Action change of address notification Any other filing, record keeping and distribution of documents as appropriate Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries Fully utilise SystmOne and other IT systems Monitor and check tasks and workflows Communicate effectively with the reception team to ensure policies and procedures are kept up to date Keep directories and data bases up to date to ensure an efficient workflow Resolve job related issues, including patient documentation and help resolve minor problems Photocopying Dealing with mail internal and external Attend meetings when required To work safely at all times in accordance with legislation and Practice policies and procedures Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness Any other reasonable duties requested by the Practice Manager or GP This list is not exhaustive

Training:

The apprentice will spend their 38 weekly hours in the workplace with 6 hours set aside for college work set by their Assessor.



Training Outcome:

To be discussed at interview.



Employer Description:
Busy medical practice based in Ferryhill.

Working Hours :
38 hours a week between the hours of 8:00am – 6:00pm with 30mins for lunch. Mon-Fri.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Enthusiasm to learn


  • Location: THE SURGERY DURHAM ROAD FERRYHILL DL17 8JJ
  • Type: Permanent
  • Recruiter: BISHOP AUCKLAND COLLEGE
  • Posted: 11-Jul-2025
  • Posted on: findapprenticeship.service.gov.uk