UK Business Administration Apprentice

Your duties will include completing the following tasks within the various departments:

Customer Services:

Communication with customer via phone and email: order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues Responsible for all system transactions to service customer entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies Generating sales leads by suggesting information about other products and services, manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base Provide assistance and Support to the Sales Organisation Team as assigned

Commercial & Bid:

Support New Business opportunities by providing our best commercially competitive offer in line with Company objectives and in line with customer requirements Develop collaborative dialogue with all customer and supplier contacts to support active negotiations on outstanding business opportunities Support our Supply Chain and Sourcing in ensuring current partners are aligned to market conditions and identify potential risks

Quality:

Liaise directly with suppliers to ensure problems with supplied products are promptly addressed Fulfil quality control at goods inwards inspection Manage quality release activity relating to new/changed products

Training:
Business Administrator Standard Workplace delivery

Training Outcome:

Potential position upon completion of the apprenticeship. 

Employer Description:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Working Hours :
Monday - Friday 8:30am - 4:30pm. (One day a week at home to focus on college work).

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working