Apprentice Renal Outpatient Administrator

During your apprenticeship, you will learn how:

To assist with the preparation of outpatient clinics, ensuring all case notes are complete, including referral letters, and results of investigations filed appropriately. To provide reception cover during outpatient clinics. To book, cancel, alter, or reinstate outpatient appointments, being mindful of Trust and National waiting time targets. To answer telephone enquiries in a professional manner, seeking advice and guidance to ensure appropriate action is taken in accordance with rules on patient confidentiality and data protection. To ensure date quality monitoring is kept up to date in accordance with Trust policy. To ensure stationery levels are adequate and relevant clinical paperwork is available for outpatient clinics. To deal with routine filing and mail dispatch. Any other routine tasks as required by the department manager to meet the needs of the service. To provide cover within areas of the outpatient team as required. To provide helpful, customer-focused responses to all patient and relative enquiries, and enquiries from other departments. To treat patients and their relatives in a professional and caring manner, keeping them informed of any delays or changes.
To refer minor verbal complaints from patients and relatives to the Department Manager as appropriate. Liaise closely with colleagues both within & outside the Trust to ensure patients receive the highest quality of service. To ensure that the quality of outpatient correspondence / written instructions issued to patients is of a high standard (comprehensive, legible, plain English etc.)

Training:

The apprenticeship is being supported by our training partner, HTP Apprenticeship College. You will be assigned an Apprenticeship Coach who will support you to achieve the Level 3 Business Administrator apprenticeship standard.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

IT Record and Document Production Decision Making Interpersonal Skills Quality Planning Project Management Business Processes

As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.

The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.
The training will generally take place in the workplace, and you will be given study time to complete your apprenticeship.

 

Training Outcome:

It is hoped that on successful completion of the apprenticeship, you will be able to secure a permanent role within the Trust.

Employer Description:
Portsmouth Hospitals University NHS Trust,are proud to provide expert, compassionatecare. They support the local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond.

Working Hours :
Monday - Friday either working 8am-4pm or 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience