The main purpose of this apprentice position is to help improve Gamma’s website and systems, making the customer experience smoother and more effective. You’ll work closely with business partners and team members to find ways to make things better for customers as they navigate Gamma’s website and systems
You’ll work on big projects from the get-go, getting involved in the early stages of creating products, participating in meetings to understand what’s needed, and supporting in the design and delivery process. You’ll work with different teams across the company to do this including the engineering team to understand how the product is built, and the finance team to understand the business side or product creation
Key responsibilities:
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Assist in gathering and documenting business requirements
Assist in organising and documenting workshops
Support the testing of new processes and systems
Help maintain project documents and updates
Assist in analysing customer feedback and finding areas for improvement
Support in the creation of user guides and training materials
Training:Business Analyst Level 4.
Training Outcome:After you have finished your apprenticeship, you will move into an experienced Junior Business Analyst role.Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday 9am to 5pm, Hybrid working.Skills: Communication skills,Problem solving skills,Analytical skills,Team working,Creative,Initiative....Read more...
Junior IT Support Analyst - Harlow, Essex - £30-33,000 per annum Are you looking to kickstart your IT career and join a leading company based in Harlow? CBW are recruiting for an established contractor that is seeking a motivated and ambitious IT Support Technician to join a growing team and provide first-class technical assistance across a range of systems and services. Brief Overview;Monday - Friday 8am - 5pm Permanent position Office based - hybrid after probation £30-33,000 per annum (DOE)Clear progression opportunities Role Overview; We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance our business systems and processes. This role offers the opportunity to work across diverseprojects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions. Key Responsibilities:Demonstrate a willingness to learn and adapt to various systems and tasks.Collaborate closely with the Head of Systems Development and external partners.Gather and analyse system performance data to drive informed decisions.Accurately translate project requirements into system developments and implementations.Manage both complex and simple projects within Alphatrack Systems and Group functions.Configure and develop business systems for internal and external customers using Tesseract and other tools.Optimize Tesseract and oversee stakeholder engagement to implement changes.Develop and deliver process mapping, system user guides, and training materials.Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.Support administrative and operational teams with technical expertise.Streamline processes within Tesseract to enhance efficiencies.Provide IT analytical support and utilize tools like Google for investigative purposes OperationalOffer first-line technical support to end-users to identify IT issues via phone, email, or in person.Resolve issues in collaboration with other partners and stakeholders.Lead the implementation of new systems and applications.Drive process efficiency by streamlining workflows and optimizing system usage.Generate and interpret performance data to improve operational effectiveness.Maintain KPI reports, management dashboards, and performance metrics to support the Business Support team.Handle customer and internal staff requests with a high standard of customer service.Monitoring system performance and addressing any problems or issuesDocumenting procedures and issues for future referenceVersion 1.1 Testing and evaluating new and/or enhance existing technology for possible/planned implementationOrganisational skills to prioritise and manage multiple tasks and/or projects simultaneouslyAbility to work autonomously and as part of a team SystemsMS Office (Excel, Word) – RequiredTesseract – AdvantageousSQL – AdvantageousCompleat (Sage compatible) – AdvantageousStock Right Now – Advantageous IIS – AdvantageousSAP Crystal Reports – Advantageous Microsoft Applications: Visual Basic, MS Access, CRM Dynamics – AdvantageousProgramming & Integration: PHP, MySQL, JSON, API REST technologies – AdvantageousAI Technologies: Usage and implementation – AdvantageousIoT Platforms: Usage and implementation – AdvantageousQliksense (Business Analytics): Design and implementation – Advantageous....Read more...
