As Office and Estates Administrator you will be joining a family owned and run beautiful rural estate. The estate receives more than 100,000 visitors a year and hosts a wide range programme of events including festivals, weddings, film location, corporate and private parties. The role is full time, permanent working on site in Henley-on-Thames offering a salary of up to £32,000 and £35,000 with standard office hours Monday to Friday.
Purpose of the role:
Reporting to the General Manager, you will be responsible for all the administration function of the estate office, commercial let offices and business operations. Managing the database and be responsible for routine financial processes.
Key Responsibilities and Accountabilities for the Office and Estates Administrator:
Being first point of contact for enquiries
Facilities management
Historic house management: liaising with architects, other advisers and conservation specialists as required
Managing the ticketing system, group bookings and corporate event bookings
Overseeing maintenance and utility agreements for the house, office and parkland
Assisting with maintenance and content for website and online ticketing website, posting content on social media channels newsletters etc
Attending exhibitions and assisting with marketing activities
Fleet management including lease agreements, MOTs, servicing etc
Support with Health & Safety
Invoicing, organising petty cash and flats for events etc
Supporting the Visitor Centre Manager with planning and executing of inhouse events, interacting with external hirers, liaising with organisers, helping with supervision of event staff and contractors
Responding to booking enquiries, taking bookings, maintain spreadsheets detailing catering requirements
Property management for the house, office and commercial offices, and residential properties in London, including rent receipt, arranging repairs
Key Skills Required for the Office and Estates Administrator:
Strong organised administration experience
Ability to work on multiple projects simultaneously
High levels of accuracy and attention to detail
Confident communicator with high levels of customer care
Ability to build positive working relationships with internal and external teams
Adaptable in a changing environment
Proficient in Microsoft Office, file management systems
Experience of ticket booking systems would be an advantage
Own transport due to remote location
What’s in it for you?
Offering a salary of up to £32,000 and £35,000 standard office hours Monday to Friday, discounts on food and events. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.
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Key Responsibilities:
1. Administrative Support: • Handle incoming inquiries via phone, email, and in-person meetings, providing professional and courteous assistance to clients and colleagues• Prepare data for tenancy agreements and references, which will also include liaising with tenants and guarantors• Coordinate appointments, property viewings, and inspections, ensuring schedules are efficiently managed
2. Property Management: • Assist in the management of rental properties, including arranging works• Conduct property inspections and maintenance checks, addressing any issues promptly and coordinating repairs when necessary• Maintain a thorough understanding of relevant laws and regulations pertaining to property management in EnglandTraining:Training:
Level 3 Business Administrator Apprenticeship Standards & Estate Agent CePap Qualification which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
Record and document production
Decision making
Interpersonal skills
Communication
Quality
IT skills
Planning and organisation
Project management
Relevant regulation
Policies
External environmental factors
Training 2 days a month via Zoom
In-house training and mentoring support
Estate Agents online course (CePap) will be 15 modules to complete, as below;
Handling tenants' enquiries
Handling buyers’ enquiries
Handling landlord enquiries
Negotiator sales
Sales skills
Customer service
Compliance
Letting legislation
Estate agency legislation
Property law
Negotiating a lease
Negotiating in estate agency
Anti–money laundering
Training Outcome:Possibility of a full-time position upon completion of the apprenticeship. Employer Description:We are a reputable estate agency based in Jesmond, Newcastle upon Tyne, dedicated to providing exceptional property services to clients in the local area. We specialise in sales, lettings, and property management, striving to offer a seamless and personalised experience to both property owners and tenants. We are a growing business and will have opportunities for career development and advancement within the company. We provide comprehensive training in a collaborative and supportive team environment.Working Hours :Monday - Friday - 9:30 AM - 5:30 PM (there may be the occasional Saturday required).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
