As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration.
Key Responsibilities:
Answer telephone calls and respond to enquiries in a professional manner
Assist in scheduling care visits and updating rotas
Maintain accurate records and care documentation (digital and paper-based)
Support recruitment processes, including arranging interviews and referencing
Handle correspondence via email and post
Assist with compliance checks (e.g., DBS, training, right-to-work documentation)
Update internal databases and systems
Liaise with care staff and clients to support smooth service delivery
Support with invoicing and timesheet processing
Maintain confidentiality and follow data protection policies
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
A full time position with Lotus care after the Apprenticeship has been completed, with potential promotion opportunities available
Employer Description:At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’.
With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration.
Key Responsibilities:
Answer telephone calls and respond to enquiries in a professional manner
Assist in scheduling care visits and updating rotas
Maintain accurate records and care documentation (digital and paper-based)
Support recruitment processes, including arranging interviews and referencing
Handle correspondence via email and post
Assist with compliance checks (e.g., DBS, training, right-to-work documentation)
Update internal databases and systems
Liaise with care staff and clients to support smooth service delivery
Support with invoicing and timesheet processing
Maintain confidentiality and follow data protection policies
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
A full time position with Lotus care after the Apprenticeship has been completed, with potential promotion opportunities available
Employer Description:At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’.
With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
You would learn all aspects of service including:
Waiting on tables
Expediting food
Working behind the bar
Hosting
Each day could look different depending on the shift, a weekday would be a mix of hosting, using the booking system, giving menus and seating the guests, taking orders for food and drinks, and generally looking after the table. On a weekend, you would get your own section, ensuring the customer journey is smooth from the start to the end of the guests’ experience.
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Depending on your progress and skillset, there could be roles such as supervisor, bar manager and assistant manager.Employer Description:Lotus Indian kitchen
- An Indian tapas restaurant on the Mercia Marina in Willington;
- Venue overlooks the water on Mercia Marina
- Around 100 covers inside and around 50 covers outside
- This is a fast paced restaurant in a dynamic and changing environment
www.lotusindian.co.uk /
Elephant & Peacock
- An Indian gastropub in Milford
- An 11 room hotel is located on the 2nd floor
- Around 100 covers inside and around 50 covers outside
- We also serve a traditional Sunday roast on weekends
www.elephantandpeacock.co.ukWorking Hours :Shifts from Mon to Thurs would be from 5pm to 10pm.
On a weekend, we open at 12pm, so it could be a 12 to 5, or 5 to 10/close, or it could potentially be a full day.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Strong work ethic,Willing to learn....Read more...
JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained. Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options. Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates. Conduct staff meetings and develop training programs to enhance efficiency and production levels. Develop and implement procedures on service enhancement. Develop and document processes to improve customer satisfaction. Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed. Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
This is an apprenticeship role, delivered by Robert Bosch Ltd.
An exciting opportunity has arisen at your local Renault dealership where you will be required to learn all aspects of an Autocare Technician job role while you work as an apprentice.
If cars are your passion, then Renault will provide you with first class training on the very latest products and innovations, with dedicated Renault trainers who will help build knowledge and develop your skills.
Training will be provided both in the workplace and at the Renault Training Centre in Doncaster.
All we ask is that you are committed to the Apprenticeship Programme and have the passion and ambition to grow into a highly skilled Autocare Technician.
There may also be opportunity to progress to the Level 3 Motor Vehicle Maintenance apprenticeship upon successful completion of the Level 2 Autocare Technician standard.
You will also be required to have a grade 2 or above in maths & English at GCSE level or equivalent.
Duties will include:
Fundamentals of specific vehicle systems, including but not limited to…
Steering & suspension
Braking systems
Battery & charging systems
Exhaust systems
Air-conditioning systems
To enhance the delivery of the Level 2 Autocare standard, there are additional elements embedded into the qualification.
These include:
Interpersonal skills and customer service
Parts & managing stock Levels
ADASFGAS
Basic electrical vehicle awareness
Upon successful completion of the apprenticeship, you will achieve the Autocare Technician Level 2 qualification.Training:This is a Level 2 Autocare Technician Apprenticeship, delivered by Robert Bosch Ltd.
Training is delivered on a block release basis at the Alliance Training Centre in Doncaster.
This means your college-based training will be delivered away from home and you will be required to stay in a hotel for 15 separate weeks (Mon – Fri) over the 24 - 30 month duration of the apprenticeship.
All associated costs for training are met by the employer/the programme and there will be no cost to you/your parents, or guardians.
Assessments will also be conducted in the workplace by a dedicated training assessor. You will also be assigned a workplace mentor for support in the dealership.
As a result you will receive the following qualification:
• Autocare Technician Level 2
There may also be an opportunity to progress to the Level 3 Motor Vehicle Maintenance apprenticeship upon successful completion of the Level 2 Autocare Technician standard.Training Outcome:Possible permanent role upon successful completion of the apprenticeship.Employer Description:With a variety of manufacturers under the Hendy umbrella, we are proud to represent Abarth, Alpine, Citroën, Dacia, Fiat, Ford, Honda, Hyundai, Iveco, Jaguar, Kia, Land Rover, Lotus, Mazda, MG, MOKE, Nissan, Peugeot, Renault, Škoda and Vauxhall.
Our geographic reach stretches across the South Coast, spreading from Devon, through Dorset, Wiltshire and Hampshire into West and East Sussex, Surrey and Kent - that means plenty of choice and various sites for you to visit, all offering new and used car and van sales, servicing, MOT testing, repairs, parts, Motability and Business.Working Hours :Monday - Saturday between 8am-6pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
This is an apprenticeship role, delivered by Robert Bosch Ltd.
An exciting opportunity has arisen at your local Renault dealership where you will be required to learn all aspects of an Autocare Technician job role while you work as an apprentice.
If cars are your passion, then Renault will provide you with first class training on the very latest products and innovations, with dedicated Renault trainers who will help build knowledge and develop your skills.
Training will be provided both in the workplace and at the Renault Training Centre in Doncaster.
All we ask is that you are committed to the Apprenticeship Programme and have the passion and ambition to grow into a highly skilled Autocare Technician.
There may also be opportunity to progress to the Level 3 Motor Vehicle Maintenance apprenticeship upon successful completion of the Level 2 Autocare Technician standard.
You will also be required to have a grade 2 or above in maths & English at GCSE level or equivalent.
Duties will include:
Fundamentals of specific vehicle systems including but not limited:
Steering & suspension
Braking systems
Battery & charging systems
Exhaust systems
Air-Conditioning systems
To enhance the delivery of the Level 2 Autocare standard, there are additional elements embedded into the qualification.
These include:
Interpersonal skills and customer service
Parts & managing stock Levels
ADAS
FGAS
Basic electrical vehicle awareness
Upon successful completion of the apprenticeship, you will achieve the Autocare Technician Level 2 qualification.Training:
This is a Level 2 Autocare Technician Apprenticeship, delivered by Robert Bosch Ltd
Training is delivered on a block release basis at the Alliance Training Centre in Doncaster
This means your college based training will be delivered away from home and you will be required to stay in a hotel for 15 separate weeks (Mon – Fri) over the 24 - 30 month duration of the apprenticeship
All associated costs for training are met by the employer/the programme and there will be no cost to yourself/your parents or guardians
Assessments will also be conducted in the work place by a dedicated training assessor. You will also be assigned a workplace mentor for support in dealership
As a result you will receive the following qualification:
Autocare Technician Level 2
Training Outcome:
Possible permanent role upon successful completion of apprenticeship
There may also be opportunity to progress to the Level 3 Motor Vehicle Maintenance apprenticeship upon successful completion of the Level 2 Autocare Technician Standard
Employer Description:With a variety of manufacturers under the Hendy umbrella, we are proud to represent Abarth, Alpine, Citroën, Dacia, Fiat, Ford, Honda, Hyundai, Iveco, Jaguar, Kia, Land Rover, Lotus, Mazda, MG, MOKE, Nissan, Peugeot, Renault, Škoda and Vauxhall.
Our geographic reach stretches across the South Coast, spreading from Devon, through Dorset, Wiltshire and Hampshire into West and East Sussex, Surrey and Kent - that means plenty of choice and various sites for you to visit, all offering new and used car and van sales, servicing, MOT testing, repairs, parts, Motability and Business.Working Hours :Monday - Saturday between 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Key responsibilities:
To provide a professional service to all customers.
To ensure all incidents are being actioned relevant to the priority assigned to them.
To monitor incidents and keep the number of outstanding, to a minimum.
To prioritise all incidents and have the ability to understand the difference between non-urgent and critical.
Capture tasks, document and store them in the knowledgebase.
Utilise the tools available to log incidents, monitor devices and use the patch management system.
Problem-solving - to be able to break a problem down and reach a fix.
To allocate incidents to 2nd line Support where appropriate and monitor progress.
To assist the IT team with day-to-day tasks as and when required.
Configure computers based on a customer specification.
Create estimates and order, when approved, customer consumables and peripherals.
Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes.
Present a positive image and thereby help users and management to have confidence in the IT service.
To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc.
To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels.
To liaise closely with 3rd Party Suppliers of Support Services.
To administer mobile phones, broadband and IPT services.
The role will involve contact with:
Customers.
2nd Line Support both Internal and External.
Suppliers – Hardware and Software.
Essential skills, characteristics and experience
Experience of working in a similar environment is desirable but not essential.
Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.
Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.
Ability to work unsupervised.
A good telephone manner is an essential part of the role along with people skills.
Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.
Training:Expected duration: 16 months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges.
We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security.
Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs.
We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner....Read more...
