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Regional Operations Director

Start Date: within 3 months Languages: German and English Location: anywhere in Germany but you must be prepared to travel to sites Salary: €50.000 - €80.000 depending on experience, car + bonus The Regional Operations Director is ultimately responsible for managing the business within a defined region on a daily basis.I am looking for someone with QSR/FOOD Retail experience!This role ensures safe, efficient, and profitable operations while driving growth across sites, motivating and developing teams, and ensuring excellence in customer and retail partner experience.The successful candidate will oversee the opening of new sites, recruitment, training, and the consistent delivery of operational standards. Key ResponsibilitiesP&L Management & Growth Drive profitable growth across the region while managing costs effectively.Deliver regional P&L performance to budget and plan with emphasis on food and labor margin management.Ensure consistent achievement of like-for-like (LFL) sales growth. Indicators of Success: Regional P&L performance aligned to budgetWeekly margin performance on trackPositive sales growth and cost control Quality & Standards Ensure consistent delivery of products to specification, maintaining the brand as a market leader in innovation, service quality, safety, and customer experience.Mentor teams to take ownership of quality standards, compliance, and operational execution. Indicators of Success: Reduction in complaints and increase in positive feedback/NPSCustomer satisfaction measured through surveys, feedback cards, and partner feedbackHigh performance in audit, safety, and compliance measures People & Leadership Inspire, lead, and develop teams across the region to deliver exceptional standards.Create career pathways by mentoring area managers, store managers, and site teams for progression.Promote a culture of ownership, accountability, and customer focus. Indicators of Success: Staff retention and internal promotion rateLabor costs aligned with budget and productivity targetsUpdated talent bank and personal development plans in placeStrong relationships with retail partners and local leadership teams Rhythm & Routine Establish, manage, and continuously improve a structured operating rhythm across sites.Ensure consistency in service delivery, performance management, and operational reviews. Indicators of Success: Spot checks and audits confirm adherence to rhythmClear routines embedded at manager and team levels Task & Controls Lead recruitment planning to build a robust talent pipeline.Oversee new site openings, from planning to full launch.Conduct regular performance and business reviews with area managers.Keep all operating manuals, training programs, and systems current. Indicators of Success: Successful new site launches delivered on time and within budgetSales performance exceeds targetsContinuous upgrading of training and processes Customer & Partner Engagement Ensure every customer receives a memorable and engaging experience.Build strong relationships with retail partners to align operations with commercial objectives.Deliver a consistent and engaging service environment that drives loyalty. Indicators of Success: Mystery shopper results, social media sentiment, and internal reviews reflect excellencePartner feedback confirms strong engagement and collaboration Values & Leadership Behaviors Act: Deliver consistently to specification with quality and precision.Trust: Prioritize safety, compliance, and efficiency with minimal waste.Care: Demonstrate passion for customers, teams, and retail partners.Dare: Drive growth and innovation through pride in people, products, and performance. Leadership Style Builds culture through inspiration, mentorship, and direct involvement.Focused on long-term growth opportunities while maintaining day-to-day excellence.Hands-on leadership—leading by example, not just by instruction. Experience & Skills Required 5+ years’ experience in multi-site retail operations management.Minimum 2 years in an area or regional management role.Strong P&L ownership and commercial acumen.Deep understanding of retail partnerships and customer-centric operations.Proven ability to recruit, train, and develop high-performing teams.Experience in launching and scaling new locations.Detail-oriented, strategic, and highly people-focused. Cultural Fit – What they Looking ForI need someone who: Inspires teams and drives a positive culture of customer-focused quality and innovation.Operates with vision, passion, and a “let’s go” leadership style.Balances commercial growth with exceptional customer service delivery.Acts as both strategist and hands-on leader. They don’t need someone who: Goes through the motions without vision or passion.Lacks commercial focus or people development skills.Relies solely on systems without engaging directly in operations.Avoids detail, accountability, or customer connection. ....Read more...

Account Manager, Ticketing

Full-Time; PermanentDate Posted: July 11, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.  At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).The Account Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.Why join our Team? Inspires an exhilarating and fun-loving workplace.Supports a flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019 What will you do? The Account Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to: Account Management Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize ticket sales, processes, and technology.Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.Provide timely ticket reporting for internal and external events.Communicate with stakeholders on event build information for websites and e-blasts,Proof guest communications for pre-sales, announcements, cancelations, and event updates.Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.  Ticketing Operations & Process Management Manage and maintain online ticketing systems, policies and proceduresManage and provide onsite support for the Box Office during eventsResponsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.Manage inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.  Leadership & Administration Inspire team to maximize their potential and productivity through optimization of processes and technology.Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.Manage regular maintenance of ticketing software programs.Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.Ensure all corporate and client planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures. What else? Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.1 – 2 years’ experience in sales or account management.Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.Strong understanding of ticketing technology and equipment.Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.Strong communication skills both written & verbal, with firm attention to detail.Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.Experience with Paciolan is considered an asset.Successful candidates must undergo a Criminal Record Check.  Who are you? Strategic and creative team playerResults-oriented collaboratorMethodical and detail orientedTactful change makerCommitted to striving for excellence.Eager to make a difference. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.  Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $72,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.  The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.  ....Read more...

Vice President - User & Market Insights & Category Management

JOB DESCRIPTION JOB PURPOSE: The Vice President User & Market Insights and Category Management will be responsible for all user research, market insights and category management efforts at Rust-Oleum for a diverse set of brands across multiple product platforms. This individual will be the voice of the user and owns the collection and synthesis of market and end-user intelligence. The person in this key leadership role will be accountable for collaborating with Product Management and other areas of the business to assess and address information needs, and for leading, analyzing, and synthesizing company, consumer, and marketplace learning. The work of the User & Market Insights and Category Management function will directly influence business strategy, product and value proposition design, pricing, media investments, in-store assortment, go to market strategy, among other strategic elements. RESPONSIBILITIES: Overall - Investigate opportunities that drive business results by uncovering market, brand, channel, and end-user trends working with internal and external teams / agencies. Work closely with Product Management, Sales, R&D, and other cross-functional teams that impact the user experience journey to create a research plan that identifies and addresses key knowledge gaps in end-users and markets. Lead insights & category management initiatives and analysis in support of critical strategic planning activities to support the growth and profitability of Rust-Oleum with goal to deliver 10%+ CAGR or 3X market pace (whichever is greater) for each business segment and platform. Market Insights - Responsible for overall market insights and intelligence activities to inform the corporate and marketing strategy, planning, and portfolio decisions. These decisions are informed via an innate understanding of macro market, industry, category and competitive forces. This is done through the compilation of internal and external data sources, both ongoing and adhoc, then interpreting these and their potential impact on strategy and planned tactics. User Insights - Own qualitative and quantitative user research at Rust-Oleum, including User Segmentation, Brand Positioning, Macro Trends, etc. The research conducted will provide a clear understanding of end-user needs, wants, problems, likes and dislikes with respect to target home improvement and professional applications, as well as educate the team on research best practices. Business Insights - Create a clearly defined market intelligence plan. Create actionable business insights internally and externally; internally this includes assessing sales performance of our products at retail in a timely and factual manner; externally, you'll provide a value-added service to retailers by positioning Rust-Oleum as the vendor of choice. POS Data - Capture & analyze POS scanner data from sources such as NPD, Epicor, Retail Links, audits & surveys, customer data, etc. to identify customer opportunities. Merchandising / Category Management - Provide analysis and shopper-driven recommendations as part of business reviews, assortment & space optimization, and trade promotions. Insights Cornerstone - Connect the dots across multiple sources of data and information to generate insight and make meaningful recommendations that drive competitive advantage and profitable growth. Help ensure insight is woven throughout brand strategy, portfolio & pricing optimization, and innovation initiatives and is shared with the broader organization to support decision making. Develop a one view insight data base with associated dashboards and KPI's that is shared across the organization. Present insights to internal teams and key strategic retail accounts. Leadership - Lead, manage and develop team of User & Market Insights and Category Management reports and cross-functional teams. Cross Functional Support - Work closely with Product Management to identify new categories and channels for growth. Support projects with research, analysis and merchandising throughout all phases of the platform development, launch and promotional cycles. Support Stage-Gate process to improve speed, efficiencies, cross collaboration, and future success of program launches. QUALIFICATIONS: Minimum of a bachelor's degree in Business, Marketing, Research, Communications, Design, Behavioral Research or User Research. 10 years' experience and strong understanding of user insight and market research with 5+ years' experience in category management. Consumer Packaged Goods and/or Hardware & Home Improvement industry experience. Strong storytelling skills and business acumen to simplify large and complex data into compelling recommendations. Excellent knowledge of insight data collection methods (quantitative and qualitative). Ability to interpret large amounts of data and to craft stories from data. Thinks strategically and creatively, has deep curiosity that drives investigation. Strong analytical and critical thinking skills; ability to utilize data and analytics to make informed business decisions; ability to translate data into meaningful information for Rust-Oleum and customers. Strong interpersonal skills, both written and verbal, able to present research results to all levels of management. Confident presenter with a knack for presenting to various audiences and adjusting content appropriately. Provides the necessary critical thinking to determine necessary approaches to get things done. Offers good judgment about which creative ideas and suggestions will work. Enjoys working hard and is full of energy, steadfastly pushes self and others for results. Can be counted on to exceed goals successfully and is consistently a top performer. Ability to act independently in the supervision, training, and evaluation of assigned personnel. Significant record of consistent accomplishment and outstanding results. Ability to juggle, structure and lead complex projects, monitor progress against key milestones and deliver on time and on budget. High proficiency in Microsoft Office (Word, Excel, and PowerPoint) and ERP Systems (SAP, Business Objects, etc.). Knowledge of data management, with experience using JDA space management software preferred. There is 10% travel (local, regional, and national) associated with this position. LEADERSHIP TRAITS Technical Understanding & Business Acumen: Knows the business and the mission-critical technical and functional skills to perform the job at a high level. Understands various types of business propositions and how the business operates. Learn new methods and technologies easily. Learning Agility: Learns quickly when facing new problems. Is a relentless and versatile learner and is open to change. Enjoys the challenge of unfamiliar tasks and can quickly discern the underlying structure of anything. Strategic Agility: See ahead clearly and can anticipate future consequences and trends. Is future oriented and offers broad knowledge and perspective. Can scenario plan possibilities and outcomes. Leadership: Provides the essential critical thinking to determine the necessary approaches to get things done. Offers good judgement about which creative ideas and suggestions will work; can facilitate effective brainstorming, can project how potential ideas could play out in the marketplace. Create New & Different: Ability to recognize the next great breakthrough. Is creative, a visionary, and can create and bring exciting ideas to market. Action Oriented: Enjoys working hard and is full of energy, steadfastly pushing self and other for results. Can be counted on to exceed goals successfully and is consistently a top performer. Effective project management skills. Excellent communication skills to all levels of the organization. Strong interpersonal, verbal, and written communication skills. Is clear, concise, and persuasive. Experience creating and presenting business proposals, handling objections, and overcoming obstacles. Strong attention to detail; strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced work environment. Self-motivated and proactive individual who strives for excellence and continuous improvement. Cross functional leadership and teamwork. Self-confident, verbalizes problem solving skills, demonstrates initiative, manages, and motivates team. Integrity and Trust: Is widely trusted, is seen as direct, truthful and can make a case in an appropriate and helpful manner. Must have a can-do attitude and the desire to go above and beyond in all you do! Salary Range: $180,000 - $230,000, bonus eligible After 30 days of employment, associates are eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, employee assistance programs, stock purchases, and paid time off for vacation, holidays, sick days and parental leave. Rust-Oleum Corporation also offers a 401(k) plan after three months of employment and a vested pension plan after five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...