Provide 1st line technical support to end-users via phone, email, and in-person
Diagnose and resolve hardware, software, and network issues
Escalate complex issues to 2nd/3rd line support as necessary
Maintain records of support requests and resolutions using our ticketing system
Assist with the setup and deployment of new hardware and software
Support migration projects including email, data, and system transitions
Configure and install operating systems, applications, and updates
Participate onsite in customer hardware replacements and IT infrastructure projects
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
Troubleshoot and maintain network connectivity (LAN/WAN/Wi-Fi)
Set up and support client hardware including desktops, laptops, and mobile devices
Maintain and troubleshoot printers and multifunction devices
Assist with industrial data acquisition and process monitoring systems
Required Qualifications/Skills:
Fundamental knowledge of Microsoft 365 and Windows operating systems
Understanding of basic networking concepts (IP, DNS, DHCP, routers, switching)
Excellent communication and customer service skills
Strong desire to learn new technologies and improve skills
Problem-solver with a hands-on approach
Able to work independently and as part of a team
Flexible and adaptable to changing priorities
Strong attention to detail and organisational skills
Preferred Qualifications/Skills:
IT certifications (CompTIA A+, Network+, Microsoft Certified)
Experience with hardware troubleshooting and repair
Experience providing IT support to family or friends
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:
Potential to progress through all aspects of the Service Desk or into other areas of the business
Employer Description:24 Carrot Cloud, a small and agile Managed Service Provider (MSP), is seeking a proactive and customer-focused Apprentice IT Support Technician to join our Service Delivery Team. The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects. You will work with a range of technologies including Microsoft 365, networking equipment, client hardware (laptops, desktops, mobile devices), and industrial equipment.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Trainee Telecom Engineer (Digital Infrastructure) - No experience Needed just the willingness to learn.With an increasing demand in the market then Fibre/Telecommunication Engineering might just be your calling.Our client is seeking Trainee Fibre/Telecommunication Engineers, due to the shortage of skilled people in the UK, you will go through an intense 10 week training programme where you will get accredited and qualified in Telecommunications to BTEC standards.·No experience required as full training will be given to all successful candidates.·This is a government funded course (free of charge)·Monday to Friday 9am till 4pm for 10 weeks at your local training centreOn the course you will be learning things such as:·Installing Telephone and Internet lines on the BT Phone Network (installations at phone exchanges and installations inside customers' premises)·Fault Finding/Testing/Fixing Telephone lines.·Setting up Networks ranging from Internet Routers in Houses to Networks in Business premises'·Installing CAT5 systems leading to other applications (CCTV Door Access Systems & Audio/Visual installations etc)·Fibre splicing·Fibre installations·And many more....What does a telecommunications engineer do?Fibre/Telecommunications Engineers (or Telecoms Engineers) install, test and repair communications systems. This includes fixed-line and mobile telephone networks, copper wire and fibre-optic cabling and digital satellite systems.Work could include:·Installing, connecting and testing cabling·Diagnosing and fixing faults in systems·Working with aerial rigging and related equipment·Installing mobile and static antenna on buildings or masts·Building and testing telecommunications components and equipment.THIS IS A FREE GOVERNMENT FUNDED COURSE AT A LOCAL TRAINING CENTRE (10 WEEKS HANDS ON CLASSROOM BASED COURSE)Please note this is a FREE TRAINING COURSE with an interview.Trainee Telecom Engineer (Digital Infrastructure) - No experience Needed just the willingness to learn.....Read more...
An average week will include a mix of admin, project support, and team coordination tasks. The apprentice will play a key role in helping the business run smoothly.
Tasks may include:
Assisting with document preparation, filing, and data entry
Managing emails, scheduling site visits, and updating trackers
Supporting the team with client communications and project admin
Training:
Business Administrator Level 3 Apprenticeship Standard
Training will be completed in the workplace where an assessor will visit regularly
Training Outcome:
Once qualified, the apprentice could progress into a permanent role as a Telecoms Administrator, Project Coordinator, or Client Services Assistant
With experience, there are further opportunities to move into telecoms surveying support, site access management, or specialist property roles within the team
We support long-term development and internal promotions
Employer Description:Established in 2003, Telemaster started life as a small specialist firm of Chartered Surveyors providing professional advice to landlords regarding telecommunications equipment, including mobile phone antennas, masts and fibre cables on their land and property. This remains at the heart of what we do, however our business has evolved to meet the needs of our clients who not only host telecoms but also sustainable solutions, PV and a whole array of other forms of equipment on their property which requires highly specialist expertise and management of legal liabilities.
Regulated by RICS, we are a dedicated team with over 100 years’ combined experience, who pride ourselves in offering the highest quality of service. As we do not work for the telecoms operators or other building tenants, we are able to offer independent advice with the best interests of our clients at the forefront, at all times.
We currently advise in excess of 250 clients across the UK.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Microsoft Office,Willingness to learn,Reliable,Punctual,Willing to ask questions....Read more...
Daily duties include:
Be the first point of contact for IT problems and queries from office and remote colleagues, via phone, in person, and email
Set up and configure desktop and laptop computers, mobile devices, and peripheral equipment
Troubleshoot hardware, software, and network connectivity issues
Assist with system updates, patches, and routine maintenance tasks
Support audio-visual equipment in meeting rooms
Log and track problems, undertaking root cause analysis where appropriate, to provide permanent solutions to recurring problems
Ensure that all problems are dealt with in a timely and professional manner, so that colleague’s expectations are met.
Create and update documentation
Escalate issues to the IT manager as needed
Training:
Information Communications TechnicianLevel 3 Apprenticeship Standard
All training will be delivered from the workplace
Training Outcome:
The role may be a gateway to further career opportunities, such as management positions or senior support roles and/or training
Employer Description:Dane was formed in 1968 by George Hall and John Hannam, specialising in the design, fabrication and installation of both aluminium glazing systems and mild steel staircases and balustrading. Aluminium glazing systems only started to become commercially available in the U.K. during the nineteen sixties, making Dane one of the first fabrication businesses of our type in the country. The development of these systems has evolved very substantially over the past fifty years to meet the demands of modern architecture and building standards, Dane have proactively embraced this evolutionary process, growing our business capacity and knowledge base to successfully deliver numerous prestigious high value projects.Working Hours :Monday - Thursday, 8.45am - 5.00pm and Friday, 8.45am - 3.45pm (30-minute unpaid lunch break each day)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,An awareness of Microsoft....Read more...
Account Manager / Business Development Executive- Food/Drink Manufacturing Bristol Based Office / Hybrid working (2/3 day split) £45/50K DOE + Bonus Scheme/car allowance (£6k), mobile phone, laptop 11% pension / 2 x Death in ServiceAs a Business Development Manager you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result.The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client ·To increase company sales and profit margin ·To increase the company active customer base ·To continually improve customer retention ·To meet annual team and individual budget as set by the SMTUK and International travel will be requiredAccount Manager / Business Development Executive Responsibilities: ·Account management, retention and development of specific portfolio of accounts and markets ·Organise and attend commercially focussed meetings with customers and prospects ·Follow-up and convert to sale qualified leads through management of sales pipeline ·Establish new and maintain existing relationships with buyers and key decision makers ·Introduce Technical & R&D/NPD teams to existing and prospect customer base ·Develop new relationships with new clients be they direct customers or potential agents and distributors ·Contribute to external marketing communications where required ·Utilise, review and update the client database ·Update CRM system to channel opportunities through sales pipeline process ·Network with potential business partners and distributors and present evidence to line manager ·Prepare and deliver presentations ·Develop a level of technical knowledge appropriate to the role ·Co-ordinate and manage the annual sales event calendar ·Co-ordinate and chair monthly commercial meeting ·Manage and maintain product list in line with company sales orders and business needs (alongside Technical Data Lead)Account Manager / Business Development Executive Skills / Experience Required:
2+ years in Sales / Business Development, ideally in the food industryExcellent communication and negotiation skills at all levelsStrong commercial awareness and analytical skillsSelf-motivation with excellent time managementExperience of planning and managing field visitsProven ability to build and influence relationships.A team player with a customer-first attitude
If the role is of interest, then please send your CV todayKey words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager ....Read more...
Customer Account Manager - Managed Services
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team
Main purpose of Role:
Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend.
As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.
Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
Achieve incremental GM targets and revenue retention targets,
SCOPE OF RESPONSIBILITIES
Take a leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management.
Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin.
Compiling customer quotations and processing orders.
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services
Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities
Person Specification
Technical Profile
• Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers
• A good understanding of mobile and WAN
• Demonstrable ability to achieve targets from account management activities
• Experience of working with field account managers to generate additional contact points and opportunities
Traits and Behaviours
• Focus on customers – committed to providing the best service to our customers in all that they do
• Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
• Can Do Attitude – Takes personal responsibility for getting things done
• Growth – Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
• Excellent customer service and communication skills
• Customer focused, proactive, collaborative, can do approach
• Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
• Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
• Self-motivated
• Ability to work under pressure
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Are you a determined marketing professional ready to grow with a dynamic agency where performance is rewarded and potential is unlimited? Join a tight knit team where you'll work directly alongside the Head of Production - a veteran within the business. This is your chance to make the role entirely your own whilst learning from the best in a supportive environment that rewards performance with progression. Two pay rises already planned for high performers this year! About The Agency This award winning media agency specialises in competitions, promotions, and brand partnerships, working with over 2000 high street, beauty, leisure brands and holiday companies across 84 major UK titles. They pride themselves on giving London agencies serious competition whilst providing meaningful careers without geographical limitations. Their impressive client roster includes major publications like The Times, Mirror, Mail, and Sun, plus partnerships with major brands including Vodafone campaigns. What You'll Be Doing Step into an essential administrative role that forms the backbone of successful promotional campaigns. You'll manage winner experiences from start to finish, maintain critical data systems, and support campaign delivery across major UK brands. This isn't just admin - it's your gateway to understanding every aspect of promotional marketing whilst building expertise that opens doors to rapid career progression. Competition Winner Management:Contact competition winners promptly to confirm prize details, terms & conditions, and secure acceptanceCoordinate prize fulfilment between brands and winners whilst maintaining strict GDPR complianceFollow up with winners to collect photos and testimonials for marketing contentCreate engaging winner content for websites, social media, newsletters, and brand communicationsBuild and maintain the "Winners Wall of Fame" showcasing success stories across platformsData Management & GDPR Compliance:Cleanse, password-protect, and securely store competition opt-in data following compliance protocolsTransfer brand data through secure, GDPR-compliant methods including encrypted platformsCreate monthly Data Transfer Consent Forms ensuring proper permissions before data sharingMaintain comprehensive records and audit trails for all data processing activitiesCampaign Support & Reporting:Assist in creating detailed Brand Round-Up Campaign Decks documenting activity across all touchpointsCompile reports covering digital campaigns, newsletters, social media, and print collaborationsGather insights and statistics from multiple platforms, creating analysis spreadsheets as requiredSupport campaign documentation ensuring accuracy across all brand and title partnershipsWebsite Content Management:Update competition websites with winner content, photos, and testimonialsMaintain agency portfolio sites with current campaign activity and brand testimonialsResize and optimise imagery for mobile and desktop viewingApply basic SEO principles during content uploads to improve search performanceDatabase Administration:Maintain comprehensive tracking spreadsheets covering campaign progress and winner recordsUpdate testimonial databases and brand contact informationManage annual contact lists for relationship management and seasonal communicationsCreate detailed activity reports ensuring accuracy across all campaignsProduction Support Opportunities: During training periods, you'll shadow the Head of Production and potentially cover responsibilities for annual leave including campaign brief updates, booking schedule management, client liaison, financial processes (invoicing, payment reconciliation), and maintaining internal tracking systems - providing invaluable exposure to senior-level responsibilities. Essential Skills and Experience:Strong organisational skills with exceptional attention to detailExcellent written communication for client-facing correspondenceProficiency in Microsoft Office/Google Workspace, particularly Excel for data managementAbility to manage multiple tasks simultaneously whilst maintaining accuracyInterest in marketing and eagerness to learn about promotional campaignsPositive attitude and drive to make the role your ownTechnical Platforms:Microsoft Office Suite/Google Workspace (Excel, Word, PowerPoint, Outlook, Teams)Website content management systemsEmail marketing platforms (Mailchimp training provided)Data transfer and security platformsWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What We Offer:Competitive starting salary £23,000 - £25,000 with two pay rises planned for high performers this yearFully remote working arrangements with complete flexibilityDirect mentorship from experienced Head of Production with 14 years of industry expertiseOpportunity to make the role entirely your own - the sky's the limit for driven individualsComprehensive training across promotional marketing, data management, and campaign coordinationSmall supportive team environment where your contributions are immediately recognised and valuedClear progression pathway with exposure to senior production management responsibilitiesYour Marketing Career Journey The promotional marketing industry offers exceptional opportunities for ambitious administrators to rapidly progress into specialist marketing roles. This position provides comprehensive foundation training in campaign management, data compliance, content creation, and client relationship management - skills that are increasingly valuable across all marketing disciplines. With the right attitude and drive, many junior administrators progress quickly into account management, production coordination, or digital marketing specialist roles within growing agencies. This exciting Junior Marketing Administrator opportunity is brought to you by The Opportunity Hub UK - connecting ambitious professionals with career-defining roles.....Read more...
