Trainee Telecom Engineer (Digital Infrastructure) - No experience Needed just the willingness to learn.With an increasing demand in the market then Fibre/Telecommunication Engineering might just be your calling.Our client is seeking Trainee Fibre/Telecommunication Engineers, due to the shortage of skilled people in the UK, you will go through an intense 8 week training programme where you will get accredited and qualified in Telecommunications to BTEC standards.·No experience required as full training will be given to all successful candidates.·This is a government funded course (free of charge)·Monday to Friday 9am till 4pm for 8 weeks at your local training centreOn the course you will be learning things such as:·Installing Telephone and Internet lines on the BT Phone Network (installations at phone exchanges and installations inside customers' premises)·Fault Finding/Testing/Fixing Telephone lines.·Setting up Networks ranging from Internet Routers in Houses to Networks in Business premises'·Installing CAT5 systems leading to other applications (CCTV Door Access Systems & Audio/Visual installations etc)·Fibre splicing·Fibre installations·And many more....What does a telecommunications engineer do?Fibre/Telecommunications Engineers (or Telecoms Engineers) install, test and repair communications systems. This includes fixed-line and mobile telephone networks, copper wire and fibre-optic cabling and digital satellite systems.Work could include:·Installing, connecting and testing cabling·Diagnosing and fixing faults in systems·Working with aerial rigging and related equipment·Installing mobile and static antenna on buildings or masts·Building and testing telecommunications components and equipment.THIS IS A FREE GOVERNMENT FUNDED COURSE AT A LOCAL TRAINING CENTRE (8 WEEKS HANDS ON CLASSROOM BASED COURSE)Please note this is a FREE TRAINING COURSE with an interview.Trainee Telecom Engineer (Digital Infrastructure) - No experience Needed just the willingness to learn.....Read more...
Trainee Telecom Engineer (Digital Infrastructure) - No experience Needed just the willingness to learn.With an increasing demand in the market then Fibre/Telecommunication Engineering might just be your calling.Our client is seeking Trainee Fibre/Telecommunication Engineers, due to the shortage of skilled people in the UK, you will go through an intense 5 week training programme where you will get accredited and qualified in Telecommunications to BTEC standards.·No experience required as full training will be given to all successful candidates.·This is a government funded course (free of charge)·Monday to Friday 9am till 4pm for 5 weeks at your local training centreOn the course you will be learning things such as:·Installing Telephone and Internet lines on the BT Phone Network (installations at phone exchanges and installations inside customers' premises)·Fault Finding/Testing/Fixing Telephone lines.·Setting up Networks ranging from Internet Routers in Houses to Networks in Business premises'·Installing CAT5 systems leading to other applications (CCTV Door Access Systems & Audio/Visual installations etc)·Fibre splicing·Fibre installations·And many more....What does a telecommunications engineer do?Fibre/Telecommunications Engineers (or Telecoms Engineers) install, test and repair communications systems. This includes fixed-line and mobile telephone networks, copper wire and fibre-optic cabling and digital satellite systems.Work could include:·Installing, connecting and testing cabling·Diagnosing and fixing faults in systems·Working with aerial rigging and related equipment·Installing mobile and static antenna on buildings or masts·Building and testing telecommunications components and equipment.THIS IS A FREE GOVERNMENT FUNDED COURSE AT A LOCAL TRAINING CENTRE (5 WEEKS HANDS ON CLASSROOM BASED COURSE)Please note this is a FREE TRAINING COURSE with an interview.Trainee Telecom Engineer (Digital Infrastructure) - No experience Needed just the willingness to learn.....Read more...
Internal Account Manager – Managed Services
Location: Manchester (Hybrid: 3 days office / 2 days home)
Salary: £28–35k (DOE) + £8–10k Commission + Benefits
Our client, a fast-growing Managed Services provider, is seeking an Internal Account Manager to join their customer excellence and account management team.
The Role
You’ll work alongside Account Directors to deliver an exceptional customer experience, retain recurring revenue, and drive account growth through cross-sell and upsell opportunities.
You’ll manage your own portfolio of accounts — ensuring renewals, identifying new opportunities, and achieving gross margin and retention targets.
Key Responsibilities
Support Account Directors in managing named accounts and developing account plans.
Own customer relationships within assigned accounts, driving retention and growth.
Identify and pursue cross-sell and upsell opportunities.
Prepare quotes, process orders, and maintain CRM (Salesforce).
Collaborate with service delivery to ensure service excellence and continuous improvement.
Stay current with product and technology portfolios through training and vendor engagement.
About You
Technical Skills
Experience in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations, or CX solutions (Public or Private sector).
Understanding of Mobile and WAN solutions.
Proven success in achieving sales and retention targets.
Personal Traits
Customer-focused, proactive, and collaborative.
Strong communicator with excellent relationship-building skills.
Commercially astute, self-motivated, and goal-driven.
Technically curious with the ability to grasp emerging technologies quickly.
Resilient and able to work under pressure.
If you’re ambitious, relationship-driven, and passionate about customer success — apply now.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on EBuilder & CMiC. The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms.
Supporting Microsoft Azure platforms to a basic level.
Troubleshooting Desktop Operating Systems.
Supporting of VOIP and Teams Phone systems.
Supporting Windows Active Directory Services to a basic level.
Installing computer hardware operating systems/applications remotely and onsite.
Troubleshooting system/network issues and diagnosing hardware/software faults.
Supporting Client Firewall, Sonicwall knowledge is an advantage.
Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
Responding within agreed SLA’s to call-outs.
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers.
Training:You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge / experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc.
Excellent knowledge of Desktop and Office products.
A working knowledge of the use of Powershell.
Good understanding of Microsoft products like SQL, Microsoft Server, Active Directory.
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues.
The ability to work in a fast paced, dynamic environment, prioritising, and multi-tasking effectively.
Demonstrate expertise in all activities associated in the provision of a managed service.
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.
You will have attained or be working towards your Microsoft 365 fundamentals.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security.
Hardware & Software.
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies.
Technical Problem Solving.
Advanced-Data Security.
Computer Networks.
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:We’re an IT & Telephony Support business based in Bristol. We’ve been around for over twenty years, which has given us enough time to get to be pretty good at what we do.
And what we do is take the gamble out of your business IT & Telephony.
We’re an enthusiastic team that’s worked hard to create an IT & Telephony company with a simple approach. Some IT firms make IT support an unnecessarily complex issue.Working Hours :Monday to Friday, 9am to 5pm, or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Be a member of our team and share our values - Friendly, Fun and Honest (Don't think of colleagues think of friends, treat customers as you would want to be treated. Build rapport, ask questions about them rather than just the issue, what makes them tick?) innovative and expert (always review the new technology and don't be afraid to try something new or suggest something new). Hard working (get to work on time, don't waste time, always thinking what can I do to help improve things). We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling). Customer service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly).
Resolution of IT issues to service targets (remotely and on-site)
Accurately maintain and update the Helpdesk System
Work collaboratively within a team environment
Build positive relationships with customers
Installation and configuration of Client, Server and Mobile software/ Apps at client location
Build, configure new PCs, Server and network devices to required specifications. Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
Maintaining internal support documentation
Daily network monitoring and backup monitoring
Server support and maintenance task management
Server OS and hardware installation
Candidate must attend customer sites in a timely fashion
This role requires frequent travel to customers’ premises all around the year
Maintaining high standards and professional image of the company is necessary at all stages
Preparing regular end-of-day reports on the tasks assigned is required
This role requires a good positive attitude towards job, tasks, clients and events always
Constantly improving IT support skills is absolute necessary and a passion for learning is a must
Required Skills:
Must hold Valid driving license
Able to provide a high level of service to users
Flexible & “can do” attitude
Team player
Ability to prioritize
Good organization and planning skills with very high attention to detail
Able to communicate effectively with users and senior management
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship. Employer Description:We have been providing innovative IT systems and solutions since 1993. We specialize in all aspects of Information technology, whether you need support, a single PC, or a complex networked solution. We've recently seen a strategic change and now heavily focus on our customers' success by working alongside them in a collaboration with proactive systems and services. Speak to us about your IT Support needs and we will help you tailor a package suitable for your business growth and development.Working Hours :5 Day work week On-Site - 37.5hours per week
Standard 9-5 work hours Monday - Friday
Permanent contract
Office working environment
Visiting Client sites constantlySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
Connect to Work Project ManagerLocation: Norwich based - with some travel to North Norfolk requiredHours: 37 per week - subject to Four Day Week scheme following 6-months in postContract: 5-year programme (2025-2030)Salary: £37,338 per annumLeave: 25 days plus bank holidaysApplication Deadline: 21st October (midnight)Interview Date: Monday 27th October (Including evening interview slots to accommodate availability)Reports to: Support Services Manager About the RoleYou will lead the end-to-end delivery of Connect to Work (CtW) across Norwich and North Norfolk - mobilising the project, building partnerships, leading the team, and delivering exceptional performance in line with IPS fidelity and the Service Specification. Connect to Work is a voluntary programme delivering the evidence-based Supported Employment model 'place, train, and maintain', helping disabled people and those with health conditions overcome complex barriers to employment. Key Responsibilities
Lead project mobilisation including staffing, induction, training, systems and venues; implement Specialist Support Framework with provider onboarding and SLAsBuild productive partnerships across Primary Care Networks, NHS/ICS teams, social care, VCSE networks, JCP/DEAs generating referrals and integrated supportLead employer engagement strategy, cultivate business networks and anchor institutions; secure commitments for inclusive recruitment and sustained employmentLine manage c10 Employment Specialists providing coaching, case management reviews and supervision in line with IPS standards and charity protocolsOwn performance plan and trajectory for referrals, starts, employer engagement, job starts and sustainments; monitor provider performance under SSFOversee accurate MI, case records and dashboards; analyse trends to target activity and improve outcomes; prepare high-quality reports for stakeholdersHold contingency caseload when required; provide complex case support and cover during staff absenceEstablish programme governance with NCC including contract/performance meetings; maintain risk register with mitigations and ensure complianceLead marketing and communications for CtW; represent programme locally and influence decision-makersEnsure IPS fidelity through file audits, practice observations and targeted CPD; maintain safe practice across safeguarding, lone working and health & safety
About YouYou have significant project/programme management experience (3+ years) with full life-cycle responsibility, ideally within employment support or adjacent public/VCSE services. Proven experience delivering or managing IPS-fidelity supported employment is essential, along with strong understanding of the Equality Act 2010 and barriers/strengths of people with health conditions and disabilities. You have extensive employer engagement experience including senior-level account management, excellent leadership and people management skills, and outstanding partnership skills across NHS Primary Care/ICS, social care, VCSE and DWP/JCP. About Future ProjectsFuture Projects is a Norwich-based charity dedicated to tackling poverty, exclusion, and disadvantage. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Additional Information
Highly mobile role requiring delivery across community venues, primary care settings and partner premisesSignificant expectation of evening and weekend working to meet participant and service needsEnhanced DBS check (adult workforce; adults' barred list) and right to work in the UK requiredProgramme delivery until 2030....Read more...
