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IT Support Apprentice

First point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-person Monitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up to date with status updates  Maintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolution Setting up user accounts, laptops, and smart phones for new starters joining the firm Preparing meeting rooms for Teams and Zoom calls, and presentations Arranging for home working equipment to be dispatched or collected from employee's homes Involvement within training processes for new starters, ensuring they are confident with the applications/software they are using Resolving hardware and software issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speech mikes and webcams  Training:Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This is an 17-month fixed-term contract, with the possibility of a longer-term opportunity within the team once the apprenticeship has been completed. The team has a strong record of retaining IT apprentices into roles within the team.Employer Description:At Wedlake Bell, we work together to provide our clients throughout the UK and internationally with a seamless legal service to satisfy all their objectives – whether it is business or personal. In short, our clients always come first. We offer our clients a package of linked services and are highly regarded for our recognised expertise and service capability which is second to none. Our approach is to be commercial, flexible and pragmatic and we aspire to always work with our clients as business partners.Working Hours :Days and shifts to be confirmed.Skills: Attention to detail,Customer care skills,Team working ....Read more...

Service Desk Engineer

Service Desk Engineer – Central Birmingham 3 month contract £200 - £250 p/d (please note; this role is inside IR35) Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You’ll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation. Core responsibilities: • Provide first point of contact technical IT support – both remotely and physically • Support projects as required, such as a current laptop build and deployment project • Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. • Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software • Maintain Active Directory including management of end-user accounts • Perform basic security administration tasks • Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: • Previous experience working in a support role • Experience supporting Microsoft Windows Server based Infrastructure • Experience with Windows 10, Office 365, Active Directory • Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. • Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) • Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured • Possess excellent communication skills with the ability to explain technical concepts to non-technical users • Possess a positive can-do attitude and be able to communicate with users of all different technical levels ....Read more...