An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
? Delivering 1st and some 2nd line IT support to users across the UK
? Logging, tracking, and resolving incidents through IT service management tools
? Administering Active Directory and Azure EntraID (formerly Azure AD)
? Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
? Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
? Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
? Assisting with VoIP systems, particularly Zoom Workplace
? Providing guidance and troubleshooting on bespoke applications and internal CRM tools
? Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
? Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Previous experience in a 1st / 2nd line support role
? Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
? Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
? Experience using ITSM ticketing tools in an enterprise or high-volume environment
? Working within ITIL principles and contributing to continual service improvement
? Knowl....Read more...
The duties of the team include ensuring the reliability, security, and scalability of IT systems supporting business applications, and implementing advanced technologies to enhance productivity and client service.
They also work closely with the InfoSec team to protect sensitive legal information, provide technical support, and ensure compliance with industry regulations and standards. By maintaining robust and efficient IT infrastructure, the team enable the firm to operate smoothly, adapt to technological advancements, and deliver high-quality legal services to our clients.
What you'll do:
Configure and install network hardware including switches, firewalls and wireless access points
Monitor and review network infrastructure to ensure effective operational uptime and effectiveness of the network
Create and maintain technical documentation and diagrams outlining the network architecture and procedures
Maintain accurate inventory records and perform audit functions
Provide technical support to localised IT Teams and assist with network-related inquiries
Perform routine maintenance and upgrades on network equipment
Respond to security incidents to ensure the integrity of the network
Deploy and maintain virtual network infrastructure in cloud environments
Administration of the server environment including DHCP, DNS, and virtualisation
About you:
A positive, flexible approach to work and changing priorities
Good coordination skills, with the ability to manage multiple tasks across different service lines
A team player with solid communication skills
A keen interest in technology, and an eagerness to learn
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingAs part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning
Training Outcome:
Over your apprenticeship, you'll gain the skills, confidence and experience you need to apply for a permanent position at Bird & Bird or elsewhere
Employer Description:Bird & Bird is an international law firm with offices across Europe, North America, the Middle East, and the Asia-Pacific region. We’re one firm internationally, which is something our clients value because it brings consistency, collaboration, and clarity.
Our vision is to be the number one law firm in the world for organisations being changed by the digital world or those leading that change.
From commercial to intellectual property, and dispute resolution to financial regulation, we’re a full-service law firm with a stellar, global reputation for providing sophisticated, pragmatic advice to companies which are carving the world's digital future.
We’re interested in the world, current issues, and emerging trends. We’re an outward looking, sector-focused firm, specialising in Automotive, Aviation & Aerospace, Defence & Security, Energy & Utilities, Financial Services, Life Sciences & Healthcare, Media, Entertainment & Sport, Retail & Consumer, and Technology & Communications.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
An exciting opportunity has arisen for an experienced Datacenter Engineer to support the build, maintenance, and operational management of cutting-edge test and development lab environments. This role is ideal for someone with a strong background in Linux and Windows system administration, networking, and virtualization, who enjoys working hands-on with hardware and infrastructure in a highly technical environment.
Youll be part of a team delivering reliable, compliant, and operational labs that support developers, test teams, and external customers across mobility, satellite, and wireless communication sectors.
Key Responsibilities:
- Install and configure hardware (servers, switches, routers, PDUs), rack and run cables
- Run, label, and dress cabling for interconnected systems
- Linux and Windows system administration, including patching and security
- Maintain virtualized environments (VMware, KVM, etc.)
- Implement network monitoring, management, and security protocols
- Create and maintain diagrams, documentation, and operational guides
- Troubleshoot technical issues, providing support to teams and customers
- Identify opportunities for automation and develop supporting scripts/tools
What Were Looking For:
- Experience supporting enterprise datacenter environments
- Strong background in Linux and Windows system administration
- Knowledge of networking protocols, routing, ports, and firewalls
- Experience with virtualization platforms and supporting hardware (Dell/HP servers, NetApp storage, etc.)
- Hands-on ability to run and terminate cables in a lab environment
- Excellent troubleshooting, problem-solving, and organizational skills
- Ability to work collaboratively across technical and geographically distributed teams
Desirable Skills:
- Technical degree in Engineering, Computing, Networking, or similar
- Certifications (Linux+, Network+, Cisco, Juniper, AWS)
- Satellite or wireless communications experience
- Familiarity with avionics systems and cabling standards
- Scripting experience (Python, JavaScript, REST)
- Experience with automation and containerization tools (Git, Jenkins, Puppet, Ansible, Docker)
This is a hybrid role with regular on-site work required and occasional international travel. An excellent opportunity to contribute to advanced infrastructure supporting global mobility and satellite communications.....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Security Systems Installation Engineer - This new position is seeking an experience install of home security systems. The role will see you working in high end properties where you will be installing state of the art modern security solution for HNWI. The position will see you predominantly working in central London and the surrounding home counties but due to the nature of the position sometimes further afield. You will be expected to work to the highest standards and be able to communicate effectively with both the end user client and the internal team. You will have at least 4years experience within the home security market and bring experience with CCTV, access control, door entry along with all related networking and cabling needed. Hands on skills need to be second to none as well as the ability to follow wiring diagrams and schematics. If you now seek a new role in the world of home security then please send me your full CV today.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
SECURITY SOLUTIONS CAMERA CCTV INSTALLATION INTEGRATION RESIDENTIAL BESPOKE BPT ACCESS CONTROL TEXECOM HIKVISION SCANTRONIC LIGHTING NETWORK CABLING....Read more...
Are you looking for a Senior Embedded Software Engineer C/C++ role working for a global leading engineering business specialising in complex satellite communications systems?
If so, my client is currently recruiting for a Senior Embedded Software Engineer C/C++ to join their R&D site based in Chelmsford, Essex.
My client is looking for a Software Engineer to join their Team. They are seeking a key individual to join the existing software team engaged in the development of advanced electronics systems for the satellite modems markets. The purpose of this role is to design, develop and support software within the engineering department.
Main responsibilities for the Senior Embedded Engineer C/C++ job will be:
- Strong Embedded C and C++ programming for PowerPC or high-performance ARM processors.
- Experience programming hardware devices at register level.
- Developing low-level embedded software for Linux operating system, Linux kernel development & Linux network programming.
Requirements for the Senior Embedded Software Engineer C/C++ job include:
- The successful candidate will be an accomplished Software engineer with experience within a similar job.
- The ideal candidate will be a self-starter capable of successfully undertaking complex development tasks to a given schedule with minimal guidance and supervision
This is a fantastic opportunity to join a Chelmsford, Essex based world leader in their industry offering excellent career prospects, there is also hybrid working available along with a great benefits package.
You need to be able to pass Baseline security clearance, therefore sponsorship will not be provided.
To apply for the Senior Embedded Software Engineer C/C++ based in Chelmsford, Essex, please send your CV to Rwilcocks@redlinegroup.Com If you have any specific questions about this job, please contact Ricky on 01582 878810 or 079317 88834.....Read more...
DevOps Test Engineer - 5G SA Core - Major Mobile Network Provider
Join the Future of Mobile Technology - Lead 5G Core Testing Innovation
Location: UK, Berkshire or Netherlands, Rotterdam (Hybrid Home Working Available)
Contract Type: Full-time Contract Position
Industry: Telecommunications | 5G Standalone Networks
@mecscomms is recruiting for a contract – 5G SA Core, DevOps Test Engineer with a large Global Enterprise and Mobile Network Service Provider environment. If you've got experience with DevOps Engineering, Testing, 5G SA, 5G Standalone, One Mobile Core, OMC, EPC, 5GC, 3GPP, Ericsson PCC, PCG, Test Automation, Landslide Testing, Mobile Core Networks, Telecom etc. I'm keen to hear from you.
Shape the new 5G SA revolution!
Join a large mobile network operator in their groundbreaking One Mobile Core (OMC) Program. You’ll work on enterprise-level 5G Core implementations and cutting-edge 5G Standalone networks, serving over 7 million customers daily across 5,000+ base stations. If you’re passionate about cutting-edge telecommunications infrastructure and technology, this is a crucial role in testing and optimizing next generation 5G Core networks. You’ll be part of the team delivering:
• Higher network speeds for enhanced user experience
• Ultra-low latency for real-time applications
• Superior quality connections and reliability
• Enhanced security protocols for customer protection
Your Mission: 5G SA Data Core Testing Excellence
• Design and execute comprehensive test cases based on Test Object Lists for the new 5G SA data core infrastructure
• Perform end-to-end testing using advanced shielded boxes, devices, and Landslide platforms
• Implement automated testing solutions with dedicated test-automation tooling
• Conduct exploratory testing to determine optimal 5G SA configurations
• Troubleshoot complex issues in direct collaboration with Ericsson vendor support
• Document and report detailed findings to the customer test manager
• Work within a dedicated test team led by experienced customer test managers
• Direct partnership with Ericsson technical specialists and vendor support
• Cross-functional collaboration with Mobile Access and Core engineering teams
• Provide detailed progress reporting to stakeholders and test managers
• Drive quality assurance initiatives to identify and eliminate system errors
What We Need (Essential Requirements)
• 5G Core & EPC Mastery: Deep knowledge of Mobile Core technologies, 5GC, and 3GPP architecture
• 5G SA Experience: Understanding of Standalone network architecture and data core systems
• Test Engineering Excellence: Proven experience with test methodologies, processes, and tracing equipment
• Ericsson Platform Expertise: Hands-on experience with Ericsson mobile core, especially PCC and PCG
• Quality Assurance Focus: Relentless commitment to identifying and resolving system issues
• Excellent communication for vendor collaboration and stakeholder reporting
• Problem-solving expertise with systematic troubleshooting approach
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Assist staff and students with IT hardware and software issues, troubleshooting problems as they arise
Respond to helpdesk requests and incidents in a timely and professional manner
Effective collaboration with our Managed Service Provider for the resolution of IT issues
Provide technical support for meetings, conferences, presentations, and other events, including setting up and operating audio-visual equipment such as projectors, screens, microphones, speakers, sound systems, video conferencing equipment
Assist in maintaining documentation related to IT procedures and systems
Maintenance of the IT and AV asset inventory
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Level 4 IT Apprenticeship
With further training, you could work in other technical roles, such as:
Network engineer
Database administrator
Systems analyst
IT security co-ordinator
Employer Description:London Film School is the oldest post-graduate film school in the UK and is known for its innovative and creative approach to teaching.Working Hours :Monday - Friday, 9.00am /9.30am - 5.00pm / 5.30pm with a 1 hour (unpaid) lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.Benefits of Working with Us:
Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discountsMileage Allowance: Provided for business travelUniform: Provided for employeesFlexible Working: Championing a flexible working approach for all employees
Key Responsibilities:
Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sitesInstall and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangementsEnsure licensing checks are conducted in accordance with service level agreementsProvide advice, support, and handover information to clients and, when necessary, pupils on-siteLiaise with third-party suppliers and provide support for complex client issuesAssist clients and staff with new product demonstrations and training on hardware and softwareCreate backups on-site for clients and manage security measures and protection protocols for internet browsingPerform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line supportManage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling
Skills and Experience:
Proficiency in Windows servers 2012-2022 and strong MS Office skills with knowledge of O365Comfortable using all versions of Windows and experience with Network Security TechnologiesFamiliarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP ConfigurationAdditional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageousKnowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirableAbility to diagnose failures, take corrective action, and repair on-site
Attributes:
Self-starter with the ability to drive projects to completion independentlyExcellent interpersonal skills with a strong focus on customer serviceMaintains professional standards of quality of work, personal presentation, and conductCollaborative team player with a customer-focused mindsetFlexible and adaptable to changing priorities and tasks
Join Us:If you're ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.Don't miss this opportunity to make a difference in the field of ICT & AV equipment services!....Read more...
Key Responsibilities:
Provide first-line IT support to staff and users, under guidanceAssist in setting up and maintaining Windows 11 devicesSupport basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver
Skills & Requirements:
Basic understanding of IT systems and hardware
Familiar with Windows 11 operating systemBasic knowledge of networking concepts (e.g., IP addresses, routers, switches)
Awareness of general IT security best practices
Strong problem-solving skills and willingness to learn
Good communication and customer service skills
Reliable and punctual with a proactive attitude
Essential Criteria:
Full UK driving licence and own vehicle (site visits may be required)
Must live within a reasonable commuting distance of Brentwood, Essex
Right to work in the UK
Desirable but Not Essential:
Any prior IT support experience (voluntary or paid)
Familiarity with Microsoft 365
GCSEs in English and Maths (Grade C/4 or above)
What we offer:
Hands-on experience in a supportive IT environment
Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
Opportunities for progression and continued learning
Travel expense reimbursement for work-related travelFriendly and collaborative team culture
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning
Training Outcome:
Potential full time position for the right candidate after completion of apprenticeship
Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Data Centre Operations Analyst - (24/7 Rotation) – Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across our data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Experience in a similar role (Datacentre technician, network engineer)
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...