Join Our Growing Team!Are you passionate about building strong relationships and ensuring customer satisfaction? We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!About UsEvinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems.Using our own in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more using our PaySmart prepayment system.About the RoleAs part of the Client Relations Managers Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery. This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.Essential Requirements:
Must have a permit to work in the UKWithin commuting distance of our head office in Sevenoaks
Your Key Responsibilities will include:
Client Relationship Management: Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. You will be expected to visit clients within London and occasionally outside of London if needed.Client Reviews: Conduct regular client reviews, gathering feedback and suggesting and implementing improvements.Expectation Management: Set clear expectations with clients regarding our service levels.Collaboration with Internal Teams:
Work with Operations to ensure site-specific service and reporting needs are met.Communicate with Customer Services regarding consumer-related issues.Liaise with the Debt Management Team on outstanding balances affecting client sites.Engage with the Technical Team to manage connection or system issues.
Regulatory Awareness: Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.Process Improvement: Identify and implement ways to enhance the client experience and streamline processes.
Skills and Qualifications:To succeed in this role, you should have:
Strong communication and interpersonal skills at an appropriate level, with the ability to build and maintain client relationships.Excellent organisational abilities and attention to detail.A proactive mindset with problem-solving skills.Confidence in handling client queries and managing expectations.Ability to work collaboratively with different teams.Previous experience in client relations, account management, or a similar role is preferred but not essential.
Benefits Include:
£30,000 to £35,000 Salary (Based on Skills and Experience)22 Days Holiday + Bank HolidaysCompany Bonus Scheme (after one year of employment)Flexible Working PracticesOpportunities to Work from Home (one day a week)
Full Training ProvidedWe understand that each team member brings a unique set of skills and experiences to the table. Rest assured, we provide comprehensive training to help you thrive in your new role.How to ApplyIf you're looking to be a part of a dynamic team and make a real impact in the business, we want to hear from you. To help us process your application smoothly, please include your address on your CV.Apply now!....Read more...
Job Description:
We are working on a fantastic opportunity for a Solicitor to join the team at a law firm based in Edinburgh. The successful candidate will be newly NQ - 3 years PQE, have experience within private client/trusts, as well as an eagerness to work towards the STEP qualification.
Skills/Experience:
NQ – 3 years PQE
Previous experience dealing with high-net-worth individuals in a private client environment is desirable
Previous experience dealing with trusts
A commercial focus in managing workload effectively and efficiently
Mindset to exceed team and client expectations
Working towards or prepared to start STEP qualifications
Excellent interpersonal skills, both written and oral is essential
Able to build professional relationships with clients and third parties
A high level of accuracy and strong attention to detail
Good working knowledge of Microsoft Office applications.
Core Responsibilities:
Advise high net worth clients and family business clients (including entrepreneurial clients) on the protection of their assets.
Help families to decide on the most appropriate structures for owning assets (trusts, partnerships, family investment companies).
Accurately prepare and draft legal documentation and correspondence relating to family and business governance, commercial and corporate issues, asset protection, succession and tax planning, and mediation.
Help clients navigate through tax planning issues and work alongside existing tax advisors and accountants.
Assist clients to work out a succession plan alongside their Wills and estate planning.
Help family business clients to manage business continuity, conflicts or challenging family dynamics and help them to deliver their philanthropic objectives.
Proactively manage your own caseload and drive forward work for others within the team.
Identify and resolve any problems experienced by our clients in a professional manner.
Meet or exceed individual financial targets.
Have a good working knowledge of private client law and keep up to date with any developments through events/training.
Collaborate with other professionals – accountants/wealth planners/tax advisers/lawyers (as part of trusted adviser teams) to deliver solutions for clients.
Actively seek to build your professional network and promote the business to external peers.
Prepare articles and blogs for the website and press/professional publications.
Build good relationships internally, support senior colleagues and advise colleagues with different specialisms.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16078
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
As a Property Maintenance Operative Apprentice, you will embark on a comprehensive 18 month training program as part of a 2 year employment contract. This program will cover all aspects of the role and will be delivered through a combination of in-house training and block-release or other distance learning methods provided by Abingdon and Witney College. Upon completion, you will earn a Level 2 Property Maintenance Operative Apprenticeship, which is within the construction and the built environment sector. College attendance and successful completion of these studies is an essential requirement of this Apprenticeship. The DLO Building Fabric team carry out:
Repairs and maintenance of all building fabric items
Supervision of specialist contractors
Painting and decorating
Tiling
Plastering
Carpentry, including door/window repairs or replacements, locks, closers, shelving, and office alterations
Lamp changing
Basic plumbing
Bricklaying and brick pointing
Glazing and sash cord repairs
Minor groundworks, such as repairs to manholes, kerbs, and paving
Cleaning gutters and drains
Small refurbishments, including toilet and kitchenette facilities, with the assistance of other DLO operatives (e.g., electricians and plumbers)
The team are based in the DLO offices on South Parks Road and the Andrew Wiles Building workshops. They are required to carry out work across the University Estate, primarily in Central Oxford. The team collaborates closely with other DLO teams (Mechanical, plumbing and electrical) and the wider Building Fabric Team, including building inspectors and building heritage & conservation surveyors. Responsibilities:
Follow instructions from an experienced Property Maintenance Engineer, Building Maintenance Operative, Building Fabric Team Leader, or the wider Estates Building Services Team to independently complete basic building fabric repairs and reactive tasks in accordance with SLA targets
Safely operate basic equipment and seeking assistance from an experienced Property Maintenance Engineer, Property Maintenance operatives and Building Fabric Team leaders when required
Communicate back to your line manager, any problems for extra advice and on completion of tasks set
Ensure that the work environment and equipment is kept organised, clean, tidy and secure
Use the handheld technology provided to record Health & Safety Pre-work checks and all maintenance activities. Training will be provided
Learn to complete records and paperwork in line with statutory testing and other processes
Work under instruction and having regard to safe working practices as set out in Risk Assessments and Method Statements
Liaise with building users to ensure that they are kept fully informed of the location and progress of all building fabric works within their building
To select, within limits, materials and equipment and order parts agreed via Purchasing team
With support understand and be familiar with all relevant safety documents and to undertake any relevant health and safety training and to work in accordance with this
Attend all day and block courses in line with your apprenticeship Undertake ongoing compulsory training per Estates Services training matrix for health and safety compliance
To embrace and actively promote Estates Services vision and values
Carry out such other comparable duties as may be required by your Line Manager
Training:Duration:
15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
Work-based training with the employer
Eleven weeks of block release at Abingdon & Witney College's Bicester Construction Skills Centre (plus induction/revision days)
On-site assessment visits every other month throughout the apprenticeship
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Property Maintenance Operative Apprenticeship
End Point Assessment:
Multiple choice knowledge test
Practical assessment
Professional discussion based on a portfolio of evidence and short research assignment
Training Outcome:Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.Employer Description:We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles.
Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region.
We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.Working Hours :Monday - Friday full-time. Times to be confirmed. This is an 18 month apprenticeship within a two year employment contract.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,MS Excel, Outlook and Word,Proactive 'can-do' approach,Willing to learn new skills,Adaptability,Punctuality and time keeping....Read more...
