Responsible to the Operations Manager, duties will range with mentoring and support from:
Cover the Alison Business Centre/site 3 reception, receive visitors on behalf of Alison Business Centre and its licensees
Monitor as an assistant the security measures for entry and exit to the building and are followed at all times, including opening up of reception, main doors and shutters to the building and closure of all, at the end of the working day
Monitor Site CCTV system
Manage incoming and out-going post including monitoring and maintaining appropriate postage stock levels
Monitoring and maintain appropriate stock levels of stationery
Assist as the first point of contact with regards to sales of offices, workshops, virtual mail-boxes, meetings, conferences and other related services
Monitor enquiry emails daily, record on zo-ho and monitor source of enquiries
Obtain relevant licensee information, support in negotiating sales, terms and conditions of tenancy/bookings and set-up new licensees on decorous
Execute occupation/booking procedures
Ensure all bond and rent payments are timely received and invoices are set-up in decorus
Issuing Licensee Agreements, assigning keys/fobs, security information and mailbox addresses and confirmation of room bookings including recording of meter readings etc as required
Provide refreshments for meeting and conference bookings as and when ordered
Assist as the first point of contact for after sales care in relation to licensee issues, enquiries and complaints.
Undertake initial fault-finding exercise and attempting to solve the issues before reporting to/passing onto Operations Manager
Assist with vacation procedures, including collection of keys and fobs and inspections of premises, ensure paper-work is completed and recording final meter readings for outgoing licensees
Monitor and maintain appropriate refreshment stock levels for meetings and order buffets as required
Advising the relevant utility providers and business rates authority of changes in licenses as necessary and ensuring the accounts dept is made aware that these have been undertaken
To carry out all procedures, responsibilities etc within the organisational guidelines as laid down within the company policies
To take on any other duties as defined by the Company(s) that facilitates the smooth running of Manor Development Company Ltd (and other associated companies) under the instruction of the Board/Chief Executive
Training:Apprentice Standard Business Administrator Level 3
One day per month College attendance at Pennine Five Campus:
Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP
https://www.sheffcol.ac.uk/pennine-five
Assessment:
Knowledge test, project and portfolio of evidence
Qualification: Business Administration Apprenticeship Level 3Training Outcome:Sustained employment with further accredited training for the committed candidate prepared to work hard and learn and develop with the team.Employer Description:Manor Development Company Ltd is a charity and social enterprise set up to support the local regeneration of the Manor Estate.Working Hours :Monday to Friday 9am to 5pm
May be required to work additional or slightly amended hours depending on business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Punctual,Confident telephone manner....Read more...
We’re working with a leading financial technology company that provides cloud-based (SaaS) solutions for commission management and research evaluation. Trusted by over 600 global investment firms, including top asset managers, hedge funds, and brokers, they’re transforming how the industry manages research and commissions. Role Overview The company is seeking a Senior Implementation Consultant to join its London-based Professional Services team and lead end-to-end software implementations for top-tier investment firms. The candidate will be responsible for configuring the product to meet client needs, managing key stakeholder relationships, and ensuring smooth delivery. This role is ideal for a candidate with a strong background in consulting, project management, or software implementation, who thrives in a fast-paced, client-facing environment. Key AccountabilitiesLead and manage full-cycle software implementations, from pre-sales through to successful deliveryConfigure product features and workflows based on specific client requirementsOwn relationships with key stakeholders across client organisations, building trust and ensuring alignment throughout the projectCollaborate with Professional Services, Client Services, and Product teams to deliver the full suite of our solutionsManage multiple implementation projects concurrently, monitoring timelines and mitigating delivery risksPartner with the Product team on internal feature design, sprint planning, and user testingSupport clients post-implementation, ensuring adoption and identifying opportunities for enhancementProvide consultative input to Sales teams across Europe and the US during the pre-sales processRequired Knowledge, Skills and Experience5+ years of demonstrable experience in software implementation, consulting, or project delivery rolesStrong track record managing relationships with stakeholders at varying levels of seniorityAbility to juggle multiple ongoing projects and manage competing priorities with minimal supervisionStrong understanding of project management principles and delivery governanceExceptional organisational skills with a high attention to detailAbility to produce clear, concise, and client-ready documentation using MS Word, Excel, and PowerPointExcellent communication skills, both written and verbalFamiliarity with SaaS technologies and/or asset management is advantageous but not essentialExperience facilitating client workshops and requirements-gathering sessions is a bonusWork Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here Are The Benefits Of This Job:Salary of £80,000 – £100,000, depending on experienceHybrid working model based in Central LondonWork with leading global financial institutions in the investment industryBe part of a collaborative, supportive, and high-performing teamExposure to the full delivery lifecycle of cutting-edge SaaS technologyProfessional growth within a fast-paced, client-facing fintech environmentThis role presents a fantastic opportunity for a driven implementation consultant looking to deepen their expertise within the fintech space, work with some of the most prestigious firms in the industry, and help shape the future of investment technology.....Read more...
NEW ROLE | Residential Conveyancer | Blackburn |
Salary: Competitive (plus financial and holiday bonuses)
Job Type: Full-time, Permanent
Work From Home: Up to 2 days per month
Join a forward-thinking and supportive law firm where youll be trusted with high-quality work and given the tools to thrive.
My client based in Blackburn and are expanding are seeking a Residential Conveyancer to join their well-established and busy Conveyancing team.
Working with a strong pipeline of business from mortgage brokers, estate agents, and loyal returning clients, this is an excellent opportunity to build your career in a collaborative and professional environment.
Youll benefit from full administrative support including dedicated teams for quotes, file opening, and post-completion work allowing you to focus on delivering outstanding client care and progressing files efficiently.
Your Role Will Include:
Handling a broad caseload of residential conveyancing transactions, including:
Sales and purchases (Freehold and Leasehold)
Remortgages
Transfers of equity
New builds
Right to buys
Shared ownership and staircasing
Drafting legal documentation and reviewing title documents
Liaising with clients, agents, solicitors, and lenders
Managing the exchange and completion process
Submitting SDLT forms and Land Registry applications
Maintaining compliance and accurate financial management on your matters
The Ideal candidate will have:
Proven experience in residential conveyancing (licensed conveyancer or solicitor background)
Confidence managing your own caseload with minimal supervision
Strong communication and client care skills
Competence using case management systems
A team player with the ability to work under pressure and prioritise effectively
What Youll Get in Return:
Competitive salary package
Financial and holiday bonuses
2 days per month working from home
Free on-site parking
Supportive team and open-plan office culture
Regular company events
Continuous professional development through our in-house training programme
If you're ready to take the next step in your conveyancing career with a firm that values quality, care, and growth wed love to hear from you.
To apply for this role or to discuss further, please give me a call on 0161 9147 357 or email t.carlisle@clayton-legal.co.uk....Read more...
The apprenticeship will be based with West Midlands Employers (WME) and you’ll be part of a busy, friendly and supportive team, helping to ensure the smooth running of day-to-day financial operations. This role is ideal for someone who is organised, has an eye for detail and accuracy, is eager to learn, and ready to develop practical skills in a professional environment.
You’ll support the team with a variety of finance tasks, including:
Helping to process sales and purchase invoices and purchase orders
Supporting the maintenance of financial records using systems like SAGE 50 for Finance and SAGE Customer Relationship Management (CRM) for processing sales data
Assisting with bank reconciliations and preparing documents for payments
Learning how to operate credit control processes to secure prompt payments
Helping to prepare financial data for management information reports and statutory returns
Supporting the team during quarter-end, year-end, and audit activities
Observing and learning about financial rules, processes and policies
Participate in team meetings
What You’ll Bring:
A keen interest in finance and administration
Willingness to learn and take direction from other team members
An attention to detail and a commitment to accuracy in your work
Good user basic IT skills (we use Microsoft Excel and Word every day for processing our data and information)
A positive attitude and ability to work well in a team
Training:This apprenticeship offers structured training and support to help you build your skills and confidence. You’ll gain valuable experience in financial administration and have the opportunity to work towards a Level 2 Accounts or Finance Assistant apprenticeship standard. At least 20% of your working hours will be spent training or studying for your qualification and WME will help you apply your learning in the workplace.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training.
You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between 8am and 5.30pm, exact work times will be agreed on appointment and to ensure service cover during core business hours. WME is based in the Jewellery Quarter in Birmingham with excellent public transport links nearby.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Knowledge of Excel....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The Quality Control Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work. Provide a variety of technical and application training sessions in both field and shop settings. Provide hands-on application training and supervision of roof coatings and installation. Attend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed. Pre-project field inspections and technical support, including but not limited to: Peel tests Product testing Product recommendations Proper product installations Post project completion inspection to ensure quality workmanship and proper utilization and application of materials. Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation. Conduct roof inspections, providing written reports and photo documentation. Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed. Review and train on large warranty adjustment projects over ten (10) man days. Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team. Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable. Complete weekly/monthly activity reports as requested. Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities. Facilitate training in a classroom setting. All other Quality Control Inspection-related tasks or training as assigned by the manager. Travel predominantly within the assigned territory and nationally as needed, and complete and submit expense reports on a timely basis.
EXPERIENCE:
5+ years of roofing, roofing repair, troubleshooting, or field service experience. Working knowledge of commercial roofing systems, including built-up, modified, single ply, and metal. Working knowledge of roof coating systems.
OTHER SKILLS AND ABILITIES:
Strong roofing or building science mechanical aptitude. Prior experience in a field service leadership role. Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems) In-depth technical understanding and extensive hands-on knowledge of the applications of products. Intimate knowledge of our product line. This position is an autonomous role and requires self-motivation to manage a high level of independence. Strong work ethic and ability to multitask. Experience working with various types of technology and software. Must have a valid driver's license and a clean driving record. Apply for this ad Online!....Read more...
Achieve KPI’s given within your role where they are set out in writing.
Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training.
Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases.
Escalate complex issues / faults to the Senior IT Support Executive
Providing customer support and training via web demonstration, telephone and customer visits.
To maintain the best professional relationship with our customers.
Provide assistance to other employees within the business.
Attend service training and webinar sessions to improve product knowledge.
To review and interact with our customers where required to improve their customer experience.
Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate.
Ensure customer, suppliers’ and employees’ expectations are managed as per our values.
Use initiative to learn new products & systems and share your knowledge with others.
Training:Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls.Training Outcome:The role offers long term security and the opportunity to progress to a permanent position on successful completion of the apprenticeship.Employer Description:information Velocity Academy is a post 16 private education provider that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy now delivers apprenticeship programmes, short courses and online virtual classes to both employers and individual students. We now boast a diverse portfolio of vocational learning programmes such as technology, business management, administration, and health and fitness.Working Hours :Working hours Monday- Friday 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
One of our consultancy partners is seeking a Salesforce Implementation Project Lead (m/f/d) to join their team in Berlin. In this role, you’ll take ownership of Salesforce projects from planning to delivery, ensuring technical excellence, smooth execution, and long-term client success.
Responsibilities:
Lead the delivery of Salesforce projects end-to-end, covering strategic planning, execution, client enablement, and post-go-live success.
Gather and analyze customer requirements, translate them into functional specifications, and create clear release plans and roadmaps.
Provide guidance on Salesforce implementation options and design best-fit solutions across Sales, Service, and Marketing use cases.
Collaborate closely with senior management to align Salesforce initiatives with wider business objectives.
Facilitate project meetings, manage stakeholder communications, and oversee project budgets, schedules, and resources.
Requirements:
5+ years of hands-on Salesforce experience with a focus on project delivery (exposure to multiple clouds is an advantage).
Strong track record in project management, leadership, and team coordination.
Proactive, structured, and solution-oriented mindset with strong ownership.
Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
Fluent in English and German.
What’s on offer:
Competitive salary with performance-based incentives.
Hybrid working model.
Training and certification support to strengthen your Salesforce expertise.
A collaborative consultancy environment with clear career development paths.
Exposure to varied projects across industries, driving real digital transformation.
Interested? Click "Apply" to send your CV or contact us directly at
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Senior Project Manager – Dynamics 365 CE
£550-60K
Birmingham (Minimal travel) & Remote
We’re seeking an experienced Senior Project Manager with strong Dynamics 365 Customer Engagement (D365 CE) delivery experience to lead end-to-end digital transformation projects.
You’ll oversee the full project lifecycle - from planning and delivery through to post-implementation - ensuring quality, budget, and timelines are consistently met. You’ll work closely with stakeholders and technical teams to deliver impactful, enterprise-level D365 CE solutions.
Experience delivering projects in the housing or higher education sectors is highly desirable.
Key Responsibilities:
Lead and manage end-to-end Dynamics 365 CE projects.
Oversee budgets, forecasts, risks, and timelines across multiple projects.
Collaborate with technical teams and business stakeholders to define scope and ensure successful delivery.
Use Azure DevOps and Microsoft Project for tracking and reporting.
Drive best practice, support pre-sales activity, and mentor junior Project Managers.
About You:
Proven track record delivering Dynamics 365 CE or digital transformation projects.
Experience within the housing or higher education sector (preferred).
Skilled in Microsoft Project, Azure DevOps, SharePoint, Teams, Power BI, and O365.
Strong leadership, communication, and stakeholder management skills.
Familiarity with Agile delivery and PMO governance frameworks.
Relevant certifications (e.g., Dynamics 365, PMP, PRINCE2, AgilePM) are a plus.
Interested? Please submit your updated CV to Olivia.Yafai@crimson.co.uk for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment business regarding this vacancy
....Read more...
Duties will include:
Source and pre-screen candidates using platforms like CV Library and Reed to identify the best talent for client vacancies.
Conduct high-volume cold calls (up to 70/80 call per day) to potential candidates and clients, promoting opportunities and building relationships.
Support recruitment consultants with shortlisting, arranging interviews, and providing updates to both candidates and clients.
Create, post, and monitor engaging job adverts across multiple platforms.
Maintain and update CRM and ATS systems, keeping candidate and client records accurate and up to date.
Provide guidance and feedback to candidates throughout the recruitment process, managing correspondence professionally via phone and email.
Assist with admin compliance, reference requests, processing agency worker timesheets.
Work towards personal and team targets, contributing to the consultancy’s growth while developing your own career.Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:Upon successful completion of the apprenticeship, there is the potential to progress into a permanent Recruitment Consultant role within the business. Continued development and career progression are encouraged, with opportunities to grow into senior recruitment or management positions over time.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Monday - Friday, between 8:30am - 5:30pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
The post holder is required to:
Complete administrative processes relating to ticket fulfilment: sales, season cards, memberships, ticket exchanges, ordering, receiving, printing and mailing
Provide excellent customer service at the Ticket Office windows, by telephone, and via social media as applicable
Handle customer queries and execute them effectively
Handle and be accountable for cash
Liaise with third parties e.g., other football clubs
Coordinate travel arrangements for home and away games e.g. coaches, stewards on coaches, and car parking passes
Process specific supporter requirements e.g. scoreboard messages
Maintain up-to-date and accurate records e.g. maintaining databases
Contribute content for match day programmes and other marketing material
Contribute to departmental discussions regarding ideas for social media content
Support and contribute to new initiatives
Use technology e.g. computerised systems, scanners etc.
Replenish stock, office supplies, and uniform as may be required
Work collaboratively with colleagues and assist them whenever necessary and practical
Manage incoming and outgoing mail and parcels
Comply with the Club’s policies and procedures, and the Football League standards
This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required by the Head of Ticketing, and/or any other Senior Leader within the Club.
The post holder must also consider environmental and social impacts when making business decisions within their scope of responsibility and participate in sustainability training and awareness programmes as required, also representing the Company’s values and commitment to responsible business practices when engaging with external stakeholders.Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and Service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship.Employer Description:Huddersfield Town Association Football Club is a professional football club based in Huddersfield, West Yorkshire, England, which competes in the EFL Championship. The team have played home games at the Kirklees Stadium (currently known as the John Smith's Stadium due to sponsorship) since moving from Leeds Road in 1994. The club colours of blue and white stripes were adopted in 1913. Their nickname, "The Terriers", was taken in 1969. Huddersfield's current emblem is based on the town's coat of arms.Working Hours :Monday - Friday and match days as required (we will give time off in the week for attendance at college and if Saturday or Sunday working is required). Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Willing to work weekends,Excellent timekeeping,Reliability....Read more...
Duties will include:
As our Apprentice Recruiter, you’ll be an integral part of the recruitment team — helping to identify, attract, and connect great people with rewarding careers.
Source candidates through job boards, LinkedIn, and social media platforms.
Write and post engaging job adverts.
Screen CVs and conduct initial candidate conversations.
Support the coordination of interviews and candidate communications.
Maintain accurate and up-to-date records in our applicant tracking system (ATS).
Learn the end-to-end recruitment process and develop key professional skills.
You don’t need prior recruitment experience — just the right attitude and a genuine interest in people.
We’re looking for someone who is positive, proactive, and professional. You’ll take initiative, stay motivated even on busy days, and bring energy and enthusiasm to everything you do.Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release.
One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:This apprenticeship provides a strong foundation for a rewarding career in recruitment or talent management. Successful candidates can progress to roles such as Recruitment Consultant, Resourcing Specialist, or Talent Advisor. With experience, there are opportunities to specialise in areas like senior-level recruitment, client management, or facilities management consultancy, and to grow into leadership or management positions within a professional and supportive business.Employer Description:Empro is a specialist facilities management consultancy dedicated to helping organisations run their buildings efficiently and effectively. They provide strategic support for property operations while also managing a talent and technology division that sources skilled professionals and implements innovative solutions. Empro combines industry expertise with recruitment and technology to deliver tailored solutions for clients, ensuring smooth operations and long-term success.Working Hours :Monday - Friday, between 9am - 5pm.Skills: Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Problem solving skills,Sales Skills,Team working....Read more...
Duties will include:
Source and pre-screen candidates using platforms like CV Library and Reed to identify the best talent for client vacancies
Conduct high-volume cold calls (up to 70/80 call per day) to potential candidates and clients, promoting opportunities and building relationships
Support recruitment consultants with shortlisting, arranging interviews, and providing updates to both candidates and clients
Create, post, and monitor engaging job adverts across multiple platforms
Maintain and update CRM and ATS systems, keeping candidate and client records accurate and up to date
Provide guidance and feedback to candidates throughout the recruitment process, managing correspondence professionally via phone and email
Assist with admin compliance, reference requests, processing agency worker timesheets
Work towards personal and team targets, contributing to the consultancy’s growth while developing your own career
Training:Recruiter Level 3.
Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:Upon successful completion of the apprenticeship, there is the potential to progress into a permanent Recruitment Consultant role within the business. Continued development and career progression are encouraged, with opportunities to grow into senior recruitment or management positions over time.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Monday - Friday 8:30 a.m. - 5:30 p.m.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
Post and review cash receipts, ensuring accuracy and completeness
Process purchase invoices, match to orders, and prepare for payment runs
Assist with nominal ledger analysis and reconciliations
Support the billing process for school fees and other charges
Assist with credit control, including chasing outstanding payments and maintaining records
Provide general support across finance functions including:- Sales ledger- Purchase ledger- Management accounts preparation- Year-end audit preparation and support
Training:The Level 3 Assistant Accountant apprenticeship standard includes 6 AAT exams, in addition to the Synoptic Assessment as part of the End-Point Assessment (EPA) process. The knowledge units will be delivered at the EMA training hub in Derby, Leicester or Nottingham (depending on apprentices’ location) through day release.Training Outcome:Opportunity for a full time position within the team upon completion of the apprenticeship programme.Employer Description:Repton is the ancient capital of Mercia, and the School, founded in 1557 from a bequest from Sir John Port of Etwall, was established on the site of a 7th century Anglo-Saxon Benedictine abbey and latterly a 12th century Augustinian priory and the School today incorporates many of the original buildings from the estate.
The School has over one thousand pupils across the Prep and Senior School, making it large enough to achieve excellence in and out of the classroom, yet small enough for individuals to grow and succeed. Repton and Repton Prep have always enjoyed a very close relationship and in 2020, the schools became a through-school.
At Repton Senior, each pupil, whether day or boarding, is a member of a House. Academic standards are high and creative activities, including music, art, drama and design, flourish. The School has a national profile in sport, in particular in football, hockey, cricket and swimming. Our pupils thrive both in and out of the classroom and they develop the skills, qualities and values that will lead to a successful life.
Repton was one of the first British schools to set up overseas schools with the establishment of Repton School Dubai in 2007, and the development of a community of international schools is key to Repton’s future vision. Currently, Repton has schools in Dubai (2), Abu Dhabi (2), China, and Egypt, with plans to open a further four more over the next few years. Repton also includes five schools in the UK (Repton, Repton Prep, St Wystan’s, Vinehall and Marlborough House) with the ambition to grow its UK family of schools.Working Hours :8.30am - 5.30pm, shifts. All year round.Skills: Communication skills,Number skills,Team working,Initiative,Committed....Read more...
Administrators handle the day-to-day tasks in an office and make sure things run smoothly. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.
As a business and administration apprentice, your exact duties will depend on your employer and the department that you are working in, but could include:
Typing up board meeting documents
Putting financial information together in spreadsheets
Responding to emails and post
Producing reports for a senior manager
During your apprenticeship you could be placed in one of the following departments:
Sales
Distribution
Marketing
Network Development
Finance
Parts and Service
Technical Centre
Training:
Working towards a Level 3 Business Administrator apprenticeship standard
At least 20% of your working hours will be allocated to 'off-the-job' training. We'll support you to understand the working hours during the recruitment process
Your Development:
Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
The Programme typically lasts between 12 and 24 months dependant on the career path chosen and you'll achieve a nationally recognised qualification
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities to develop your career within our expanding business
Your early development is carefully mapped through your Apprenticeship journey with your learning focused toward achieving an industry recognised qualification
This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles
Employer Description:Calex is one of the UK’s largest apprenticeship training providers with over 20 years of experience in employer led provision.Working Hours :Monday- Friday, 9.00am- 5.00pm, however your exact hours will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
JOB DESCRIPTION
Job Title: Manager of User & Market Insights
Company Overview
Rust-Oleum Corporation, a subsidiary of RPM International, Inc., is a worldwide leader in protective paints and coatings for both home and industry. Founded in 1921, we have built a legacy of innovation, solving real-world challenges with durable, high-performance products that protect surfaces and transform spaces. With over 1,500 employees and more than $1 billion in annual revenue, Rust-Oleum is committed to delivering trusted quality, fostering creativity, and driving growth through strategic insights and customer-centric solutions. Headquartered in Vernon Hills, Illinois, we offer rewarding careers that emphasize professional development, work-life balance, and community impact through programs like Rust-Oleum Cares.
Job Summary
Lead the collection and analysis of user data to guide strategic decisions across Rust-Oleum's consumer and professional brands. Reporting to the Vice President of Insights & Category Management, this role partners with product, sales, and marketing to turn user behaviors and market trends into actionable strategies that drive innovation and growth. The ideal candidate is curious, research-driven, and passionate about championing the voice of the user. Occasional travel to for research purposes or for other business purposes required.
Key Responsibilities
Lead User Research Initiatives: Design and execute qualitative and quantitative research programs, including surveys, focus groups, in-depth interviews, and usability testing, to uncover deep insights into user behaviors, pain points, and preferences across DIY consumers, professional contractors, and industrial applicators.
Analyze and Synthesize Data: Leverage advanced analytics tools to interpret complex datasets from multiple sources (e.g., market reports, sales data, social listening, and competitive intelligence), identifying trends and opportunities to inform product development, pricing, and positioning.
Collaborate Cross-Functionally: Partner with product managers and sales teams to integrate user insights into business cases, new product launches -ensuring solutions align with real user needs and deliver measurable ROI.
Communicate Insights Effectively: Develop compelling storytelling through reports, dashboards, and presentations to senior leadership, translating data into strategic recommendations that support brand growth goals and enhance brand loyalty.
Manage Vendor and Team Relationships: Oversee external research partners, fostering a culture of curiosity and continuous learning while ensuring projects stay on budget and timeline.
Drive Innovation: Champion user feedback loops in NPD processes, from concept ideation to post-launch evaluation, contributing to Rust-Oleum's legacy of problem-solving innovation.
Qualifications and Requirements
Education: Bachelor's degree in Marketing, Market Research, Business Analytics, Psychology, or a related field; MBA or advanced certification in Consumer Insights strongly preferred.
Experience: 7+ years in consumer insights, market research, or user experience roles, with at least 3 years in a leadership capacity managing research projects or small teams. Proven track record in CPG, manufacturing, or coatings industries; experience with diverse user segments (consumer and B2B) is highly desirable.
Technical Skills: Proficiency in research tools (e.g., Toluna, Recollective), analytics platforms (e.g., Power BI), and statistical software (e.g., SPSS). Strong Excel and PowerPoint skills for data visualization and storytelling.
Soft Skills: Natural curiosity and passion for understanding user motivations; excellent verbal and written communication to influence stakeholders; ability to thrive in a fast-paced, collaborative environment.
Preferred Skills and Attributes
Experience conducting in-field research with hands-on applicators (e.g., contractors using industrial coatings). Familiarity with sustainability and other current trends in consumer products and their impact on user decision-making. Background in agile methodologies for rapid insight iteration. Endorsed strengths in strategic thinking, project management, and cross-functional partnership, as demonstrated in prior roles. Salary Range Target: $110,000 - $130,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment and offer a company match. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Kickstart Your Career as an Apprenticeship Finance Assistant!
Are you ready to make a real difference and start your journey in finance?
Working closely with the Finance Manager you will develop your skills in all aspects of the day-to-day finance function which will include, invoice processing, pay runs, bank reconciliations, reporting etc, alongside studying towards a professional accountancy qualification
Ready to take the next step?
Discover the amazing benefits we offer and learn more about our Trust by visiting our website: The Benefits – The 3-18 Education Trust.
Assist with the invoice processing operation for schools within the Trust
Respond to invoice/payment queries from suppliers in a timely and efficient manner
Work collaboratively with School Business Managers to process charge card reconciliations & journal postings in preparation for sign off by the Finance Manager
Support with reconciling the monthly cashbook & adjustment journals for each school, ensuring these are completed by month-end with the correct invoice paperwork
Under the direction of the Finance Manager, oversee the purchase ledger, ensuring new suppliers are set up in line with the Trust’s financial procedures
Raising sales invoices on behalf of schools and working with schools to chase any outstanding debts
Training:
The apprentice will be required to attend college one day a week (London Road Campus) during term time, with the remainder of the working week based in the workplace setting
Training Outcome:
Following a successful completion of the apprentice we would be looking to offer a permanent role within the Team
There may be further opportunities as the Trust grows
Employer Description:We are a family of schools dedicated to providing the very best education experience for everyone in our care. As our name suggests we work collaboratively with all age groups from nursery to post sixteen. Our goal is to ensure all our schools represent and engage fully with the communities they serve with a strong local identity supported by a broad and experienced network.
Our dedicated central team work extensively with Headteachers and leaders to enable them to meet the needs of their learners, develop their staff and keep ahead of local and national developments. If you like what you see let us know, we are always looking for new ways to collaborate and learn from new partnerships.Working Hours :We are supportive of flexible hours. Working pattern to be agreed with the right applicant.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Conveyancing AssistantJoin Our Conveyancing Team as a Conveyancing Assistant – Make a Real Difference!Benefits and Details
Hours Mon-Fri 8:45-5:30 (slightly shorter hours would be considered)Salary circa £25-28K pa + Benefits dependent on skills and experienceLocation: 112 Street Lane, Roundhay, Leeds, LS8 2ALFree on-site parkingRegular complimentary social eventsCompany pensionCycle to work schemeHolidays - starting at 22 days plus bank holidays (increasing to 25)
Do you have some experience in conveyancing and looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you!Our well-established and highly respected and award-winning solicitors’ firm is seeking a Conveyancing Assistant to help support our conveyancing fee earners to provide an excellent conveyancing service to our clients.If you’re looking for a varied and rewarding role in a supportive team where you can contribute to truly make a difference in people’s lives, we’d love to hear from you!What you will do:
Respond to enquiries from clients, the other side, estate agents, referrers, lenders and other third parties in writing, in person or on the telephonePro-actively update clients with progress of their matterRequest searches, relevant documents, redemption statements, deeds and required information from the Land Registry, Search Providers, lenders and other 3rd partiesDraft transfer deed and replies to requisitions where requiredPrepare for exchange of contractsPrepare completion statements, bills and set the file up for completion,File management – file notes, telephone notes, emails, updating case management system, dealing with incoming and outgoing post, filing
What We Need:
A Conveyancing Assistant with experience of assisting Conveyancing Fee-earners with their caseload, specifically with Freehold and Leasehold Sales and Purchase transactions.Someone with knowledge and experience of Anti-Money Laundering Procedures and verification checks.Someone who thrives in delivering excellent customer care, possesses outstanding attention to detail, and is driven to achieve the best outcomes.Excellent communication skills are key, as you’ll be explaining complex processes in simple terms, while maintaining professionalism and efficiency to secure the best results for our clients.
Your Skills:
Exceptional at managing workloads independently.High organisational and detail-orientation skills.Adept at providing regular updates and excellent care to clients.Positive attitude and ability to work under pressure.
Nice to have:
Knowledge and experience with Remortgage and Transfer of Equity mattersUse of FormEvoManaging caseload paperless or paper light.
Interested? Please send a cover letter explaining your interest in this role along with your CV.For further information please refer to Winston Solicitors Website or call 0113 218 5499. A full job description is available on request. INDHS....Read more...
JOB DESCRIPTION
We are searching for a Studio Production Coordinator to support DAP's evolving content needs and the growth of our in-house photography & video production studio. In this integral role, you'll manage daily operations of our studio space and support the execution of video and photo productions on behalf of marketing, brand, communications, and sales initiatives. You will collaborate and work alongside the Head of Production, Video Specialists, Creative Designers, Brand & Social Strategists, Production Managers and DAP Leadership to achieve desired end results. This role is ideal for someone who thrives in a creative environment, enjoys problem-solving, and can juggle multiple responsibilities with ease.
Responsibilities
Studio Operations
Maintain a clean, organized, and fully functional production studio environment. Serve as the primary contact for studio-related events and vendors. Manage opening and closing procedures, including alarm system oversight. Wrap out productions and events, ensuring the space is always reset and ready. Set up video and photography equipment as needed. Manage studio storage and inventory systems. Own and manage the studio calendar, including all bookings and scheduling. Monitor and respond to inquiries via the studio email account. Ensure kitchen and common areas are clean, stocked, and always client ready.
Photo & Video Support
Provide on-the-ground support for video and photo shoots. Coordinate meals and crafty for prep and production days. Track and manage studio-related receipts and expenses. Support post-production workflows as needed (gathering assets, file transfers, hard drive backups). Video editing experience (Adobe Premiere) is a plus.
Set Builds
Support studio set build logistics, schedules, and hiring builders when needed. Coordinate materials orders and deliveries for set builds. Hands-on carpentry experience for internal set builds is a plus.
Requirements
3-5 years of experience in studio operations supporting photo and videography production. Exceptional organizational, communication and problem-solving abilities. Forward thinking to implement new studio initiatives that support growth of the space. Familiarity with production equipment and studio workflows. Comfortable working in a fast-paced, creative environment. Proficiency in MS Office. Photography, lighting, Premiere Pro, Photoshop, After Effects, Capture One experience is a plus. Lift 50+ pounds.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
$60,000 to $80,000 per year
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online!....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: You will be joining an award-winning fundraising team and charity with strong brand recognition, loyal supporters and exciting plans for the future as we enter our 40th year in 2026.
Job Role Job Title: Fundraising OfficerPosition available: 1 full-time position (37.5 hours), based across the Black CountrySalary: £25,525 - £28,141.86 dependent on qualifications/experienceClosing date: 10th November 2025All interviews will be held via Microsoft Teams Is this you? We are looking for a resourceful, enthusiastic and confident fundraiser.
This is an exciting opportunity for someone who may have been a voluntary fundraiser for a school or community group, has come from a sales or marketing background, or someone who is looking to grow their career in charity fundraising.You will play a key role in identifying and developing community fundraising opportunities, supporting with events, campaigns and appeals and building lasting relationships that maximise fundraising income.
The Role: You will be high-profile, professional and target-driven community fundraiser and all-round advocate for Black Country Women’s Aid.
You will identify and grow community fundraising opportunities across the Black Country, including in schools, faith and community groups.
The role encompasses every step of the donor journey, from targeting and prospecting, conversion and onboarding, and stewardship and uplift.
As such, we need a warm and engaging communicator, creative fundraiser and a great team player.
This is a pivotal role in the fundraising team, and you will be working on exciting and far-reaching donor campaigns, including capital projects.
If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: You will be joining an award-winning fundraising team and charity with strong brand recognition, loyal supporters and exciting plans for the future as we enter our 40th year in 2026.
Job Role Job Title: Fundraising OfficerPosition available: 1 full-time position (37.5 hours), based across the Black CountrySalary: £25,525 - £28,141.86 dependent on qualifications/experienceClosing date: 10th November 2025All interviews will be held via Microsoft Teams Is this you? We are looking for a resourceful, enthusiastic and confident fundraiser.
This is an exciting opportunity for someone who may have been a voluntary fundraiser for a school or community group, has come from a sales or marketing background, or someone who is looking to grow their career in charity fundraising.You will play a key role in identifying and developing community fundraising opportunities, supporting with events, campaigns and appeals and building lasting relationships that maximise fundraising income.
The Role: You will be high-profile, professional and target-driven community fundraiser and all-round advocate for Black Country Women’s Aid.
You will identify and grow community fundraising opportunities across the Black Country, including in schools, faith and community groups.
The role encompasses every step of the donor journey, from targeting and prospecting, conversion and onboarding, and stewardship and uplift.
As such, we need a warm and engaging communicator, creative fundraiser and a great team player.
This is a pivotal role in the fundraising team, and you will be working on exciting and far-reaching donor campaigns, including capital projects.
If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives. This role will focus on EBuilder & CMiC. The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity. Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing. This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions. Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services. This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent. Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support. Remain business point of contact through to resolution. Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
