Campaign Management: Learn how to monitor and adjust campaigns to stay within budget, reporting weekly on campaign performance and suggesting necessary changes to maximize attraction.
Data Analysis: Utilise tools like Google Analytics, Meta Business Insights, SME Rush, and email campaign click-through rates to record, interpret, and analyse campaign performance.
Content Management: Publish engaging text, video, and image content using Meta Business Suite and our new CRM system.
Marketing Material Design: Create compelling posters, leaflets, and email campaigns using Adobe platforms
Multi-Channel Marketing: Participate in both online and offline activities to build and implement multi-channel marketing campaigns.
Online and Offline Campaign Tools: Utilise platforms like Facebook, LinkedIn, and Instagram, manage website stock updates, and oversee the website chatbot.
Stakeholder Communication: Communicate with clients at exhibitions, conduct pre-launches to potential clients, and analyse competitors and potential suppliers.
Working with External Agencies: Sourcing different advertising channels for various projects and finding new potential customers.
Administrative Support: Providing administrative support when required to the sales administration team, such as distributing enquiries, managing databases and sending quotes to customers through the online system.
Training:As a Multi-Channel Marketer apprentice, you will work under the guidance of your marketing team to support the planning, creation and evaluation of marketing campaigns across various digital channels and social media platforms.
Your role will primarily consist of creating online and offline marketing strategies, targeted campaigns, and written and visual content designed to support customers down the marketing funnel, increase brand authority, and drive revenue.
Throughout your time as a Multi-Channel Marketer apprentice, you will develop critical skills in content creation, search engine optimisation, social media management, and web design, and learn to utilise the industry’s most used analytical tool – Google Analytics 4.Training Outcome:In this role, you’ll work towards your level 3 Multi-Channel Marketing Apprenticeship delivered by our expert training team at Baltic Apprenticeships.Employer Description:Perry Equipment has been at the center of the used equipment and machinery world since 1932. Today we have one of the world’s most extensive
inventories of used equipment and a worldwide reputation as a supplier of solid, dependable used process equipment.Working Hours :Working Hours: 37.5 hours per week (flexible, with 8 hours required daily). Exact days and times to be confirmed.Skills: Attention to detail,Organisation skills,Logical,Team working,Creative....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Specification Specialist reviews and develops project specifications and Scopes of Work to ensure compliance with local building codes, industry standards, and company standards, using their expertise to select appropriate items based on project requirements. We are looking for an Associate Specification Specialist to support our Pacific Northwest Region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop AIA MasterFormat specifications that comply with Tremco requirements, purchasing agreements, local building codes, and industry standards (NRCA, SPRI, Factory Mutual, etc.). Develop specifications in compliance with IBC, IECC, and Tremco-specific requirements & standards Develop specifications based on individual project Scopes of Work, using expertise, experience, and best practices to select appropriate items. Assist Estimators in understanding specifications for bid preparation and pricing. Calculate wind-uplift design pressures based on project specifics. Understand and apply 3rd party test reports for Tremco systems for specifications Identify and resolve service, process, or quality system problems; ensure proper resolution implementation. Implement best practices to enhance the efficiency and accuracy of the specification development process. Stay updated with compliance policies to ensure specifications and drawings align with contract agreements. Monitor and ensure compliance with evolving building codes, industry regulations, and roofing standards by staying current with building code changes; escalate and implement necessary adjustments in design and construction practices. Ensure specification work is completed in a timely manner Ensure specification work is compliant, clear, concise, correct, and complete. Ensure compatibility of specified products. Collaborate, coordinate, and communicate with Program Managers, Construction Managers, Sales, Estimators, and Field Technicians throughout the specification development process to ensure contract requirements are specified. Communicate with Product & Technical as needed throughout the specification development process. Provide support to the Specification Specialist team and Product & Technical Solutions Department to achieve company-wide goals and targets. Maintain educational credentials Responsibilities include any and all responsibilities deemed necessary by the manager Utilize Tremco's platforms for job and data management (E-builder, Spec Writer, Salesforce, Microsoft Teams, etc.). Competent in Tremco's products and systems, including application, use, coverage rates, compatibility, and limitations. Competent in UL Product iQ, RoofNav, Florida Building Code (NEMO reports) and NRCA Roof Wind Designer websites/programs. These additional duties may also be required depending on region: Prepare and review addenda and pre-bid documentation as needed. Create AutoCAD drawings from detailed Scopes of Work. Use established cost models to build a price for company bids Assist & train Sales Reps with the Specification process Assist & train in proposal/presentation preparation for key accounts
CERTIFICATES, LICENSES, REGISTRATIONS:
American Institute of Architects (AIA) member Construction Specifications Institute (CSI) member OTHER SKILLS AND ABILITIES:
Computer Skills - Ability to efficiently use computers, type accurately, navigate the internet, and utilize basic computer functions to support daily tasks and communication. Highly Proficient Attention to Detail - Ensuring specifications are accurate and meet company standards. Proficient Technical Knowledge - Understanding of building materials and codes, construction techniques, as well as building material characteristics, performance and compatibility Strong Technical Knowledge - CAD knowledge / familiarity Strong Analytical Skills - Ability to assess project requirements and select appropriate items. Strong Communication Skills - Effectively communicate verbally and in writing Strong Organizational Skills - Managing multiple projects and administrative tasks efficiently in alignment with deadlines Strong Problem-Solving - Addressing any discrepancies or issues in project specifications Strong Collaboration Skills - Effectively collaborating with colleagues and sales teams. Strong Technical Adaptability - Learning and using various software or tools; adapting to new technologies and processes; troubleshooting and resolving technical issues. Strong Cognitive Flexibility - Ability to learn new concepts quickly; problem solving in novel situations; open-mindedness to different perspectives Strong Program Familiarity - Microsoft 365 suite, Salesforce, RoofNav, UL IQ, Miami-Dade Product Control Search Strong
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Join our fast-paced Nursing and Medical recruitment division, supporting candidate generation, compliance checks, and shift fulfilment across South Yorkshire.
This is a hands-on role with full training, offering excellent career development opportunities in a well-established team.
Responsibilities:
Manage the posting of job adverts and track candidate applications
Performing reference checks from previous employers
Pre-screen suitable applicants using internal systems
Book temporary healthcare workers into ad-hoc shift work
Liaise with the sales team to meet client requirements effectively
Maintain high standards of worker compliance at all times
Build and maintain professional relationships with candidates and clients
Perform general administrative duties including emailing, filing, and scanning
Uphold company standards and contribute to the smooth running of daily operations
Training:
On completion of this 18 month apprenticeship you will have gained your Business Administration Level 3 Apprenticeship
Training Outcome:
Possibility of a full time role on completion of the apprenticeship
Employer Description:Formed in 1982 and originally known as Welding International, our company started out as a key supplier of staff to the Engineering Industry across the North of Britain.
Originally under the command of Harry Dutton, an Engineering professional who spotted an opportunity in the market to supply high quality staff to the industry on a contract basis, the brand quickly grew, with offices opening across the country in quick succession. Within the first decade the brand cemented its position in the market and supported many major national Engineering concerns and earned an enviable reputation for being able to support and assist its Clients through value and quality.
Building on the reputation of Welding International, the company soon branched out into other sectors and was renamed Dutton International Ltd accordingly. Over the next 20 years the brand was strengthened by the introduction of the best in-house training and development strategies for its staff and the recruitment of the industry’s leading and highest achieving Consultants.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Attention to detail,IT skills,Communication skills,Customer care skills,Administrative skills....Read more...
Managing the delivery of recruitment activities for clients at KPI Recruiting. Ensuring the delivery of Permanent recruitment requirements; whilst building strong relationships with clients, candidates and internal teams.
Interviewing candidates weekly and ensuring that they are fully compliant, screening, pre-screening and interviewing candidates and understanding their requirements, matching these requirements to the needs of clients.
Building relationships and understanding client’s business and best team fit for their role. Negotiating rates and fees, scheduling interviews, obtaining feedback from clients and liaising with candidates.
Key Accountabilities:
Spending one day every month learning all about the exciting world of recruitment within our KPI Recruiting Training Academy in Crewe for activity based learning (no boring PowerPoints)
Spend 4 weeks in different sectors, understanding how things work and the difference in skill sets for each sector
To continue your development we will buddy you up with one of our expert recruitment consultants, where the serious business will begin
You will work in close conjunction with the other Recruitment Consultants to learn and share best practice
Headhunting and resourcing suitable talent for vacancies you are recruiting for – don’t panic, we will teach you all of this. You will be learning from the best
Building strong, professional relationships with candidates
You will be meeting candidates face to face and via telephone who are looking for work
You will develop your client base and become their go-to for business growth, helping them to reach their goals
You’ll be learning to use a range of sales and marketing techniques
Following compliance, ensuring the candidates have the correct right to work
Support all Social Media channels and activities
Training:
Level 3 Customer Service Specialist Apprenticeship Standard. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-1
20% off the job training
Training Outcome:Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position in the role of Recruitment Consultant wherever possible upon completion.Employer Description:KPI Recruiting Ltd is a trusted, industry leading provider of temporary and permanent recruitment services, which has been listed in Recruiter Magazine FAST50 for the last three years. Our business has experienced continuous growth for 13 consecutive years, enabling us to kick start many people’s careers in recruitment, whilst also delivering career progression opportunities for experienced recruiters to take the next step. Our new training academy provides the perfect springboard to success for people who want to build a career in recruitment and we are now developing our Career Compass to enable all our employees to be the best that they can be.Working Hours :Monday - Thursday, 09:00-17:00. Friday, 09:00-13:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
Managing the delivery of recruitment activities for clients at KPI Recruiting. Ensuring the delivery of Permanent recruitment requirements; whilst building strong relationships with clients, candidates and internal teams.
Interviewing candidates weekly and ensuring that they are fully compliant, screening, pre-screening and interviewing candidates and understanding their requirements, matching these requirements to the needs of clients.
Building relationships and understanding client’s business and best team fit for their role. Negotiating rates and fees, scheduling interviews, obtaining feedback from clients and liaising with candidates.
Key Accountabilities:
Spending one day every month learning all about the exciting world of recruitment within our KPI Recruiting Training Academy in Crewe for activity based learning (no boring PowerPoints)
Spend 4 weeks in different sectors, understanding how things work and the difference in skill sets for each sector
To continue your development we will buddy you up with one of our expert recruitment consultants, where the serious business will begin
You will work in close conjunction with the other Recruitment Consultants to learn and share best practice
Headhunting and resourcing suitable talent for vacancies you are recruiting for – don’t panic, we will teach you all of this. You will be learning from the best
Building strong, professional relationships with candidates
You will be meeting candidates face to face and via telephone who are looking for work
You will develop your client base and become their go-to for business growth, helping them to reach their goals
You’ll be learning to use a range of sales and marketing techniques
Following compliance, ensuring the candidates have the correct right to work
Support all Social Media channels and activities
Training:
Level 3 Customer Service Specialist Apprenticeship Standard. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-1
20% off the job training
Training Outcome:Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position in the role of Recruitment Consultant wherever possible upon completion.Employer Description:KPI Recruiting Ltd is a trusted, industry leading provider of temporary and permanent recruitment services, which has been listed in Recruiter Magazine FAST50 for the last three years. Our business has experienced continuous growth for 13 consecutive years, enabling us to kick start many people’s careers in recruitment, whilst also delivering career progression opportunities for experienced recruiters to take the next step. Our new training academy provides the perfect springboard to success for people who want to build a career in recruitment and we are now developing our Career Compass to enable all our employees to be the best that they can be.Working Hours :Monday - Thursday, 09:00 - 17:00. Friday, 09:00 - 13:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental....Read more...
JOB DESCRIPTION
Employer Description:
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration.
Job Summary
Under general supervision, the Strategic Sourcing Buyer I/II/Senior is responsible for working cross-functionally with multiple stakeholders to diversify how and where materials are procured, brings new products to market, and tactfully supports operational buying. This role encompasses planning, data analysis, reporting, negotiating, process development and cost management. To deliver successful results, the Strategic Sourcing Buyer must develop strong internal/external relationships and knowledge of operations.
Supervision Responsibility:
None
Essential Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties. The list below is intended to be illustrative of the responsibilities of this position and is not all encompassing, nor does it constitute an employment agreement, and the duties may change at any time.
Identify, evaluate, and select new suppliers that meet quality, delivery, and cost objectives
Design and implement scalable sourcing plans
Implement vendor contracts and supply agreements
Manage Bills of Material for new products, work with suppliers and buyers to obtain cost, lead time, minimum order quantity, tooling cost, to support all phases of development and product launch
Collaborate with other Legend Brands buyers and suppliers in the negotiation of contracts, pricing, problem resolution, and new product introduction
Manage and maintain procurement-related data and systems to support reporting and analysis
Execute and develop objectives to improve against department KPIs
Participate in Engineering and New Products Teams as an active member helping to influence best practice sourcing
Work with Quality Assurance to ensure procured materials/services meet technical, business, and quality requirements
Build relationships and collaborate with Sales Operations, Engineering, QA, Materials Management, Product Management, New Product Development, Accounting, and Production
Utilize advanced Excel functionality and D365 to analyze data, implement solutions and create successful business results
Stay up to date on industry trends, best practices, and regulatory changes to ensure compliance and maximize performance
Ability to convey complex information in a clear and concise manner
Report-out to leadership on project timelines, improvement, and status
Performs other related duties as assigned
Minimum Qualifications
The requirements listed below are representative of the education, experience, certification and/or licensure required. An equivalent combination of education and experience to perform the essential duties and meet the necessary employment standards may be considered.
Education and Experience
Bachelor's Degree in Business, Supply Chain, Engineering or related field required
Purchasing Certification is preferred
Previous project management experience preferred
Technical knowledge of HVAC parts and equipment preferred
Strategic Sourcing Buyer
I
Strategic Sourcing Buyer I is the first-level classification in the Strategic Sourcing Buyer series and is intended for individuals with a minimum of 2-5 years related work experience. As experience and proficiency are gained, assignments will become more varied and difficult; supervision becomes more general rather than direct.
This level requires knowledge and competent demonstration of the following within 6 (six) months of hire:
Lead sourcing events (RFI/RFQ/RFP) for defined categories
Perform total cost of ownership (TCO) and should-cost analyses
Negotiate pricing, terms, and supply agreements
Identify and onboard new suppliers
Moderate autonomy; resolving and escalating complex issues to senior staffThe Strategic Sourcing Buyer I receives close instruction or assistance and is fully aware of the operating procedures and policies associated with the department.
Employment Standards
The requirements listed below are representative of the knowledge, skills, and/or abilities (KSA's) required.
Knowledge of MRP/ERP systems.
Skilled in managing vendors while focusing on quality and cost elimination
Skilled in public speaking, presenting, and leading meetings.
Skilled in completing assignments accurately and with attention to detail.
Ability to travel up to 10% domestically, 5% internationally.
Ability to interpret engineering drawings and bridge communication between suppliers, engineering, and stakeholders
Ability to negotiate.
Ability to pivot as projects or new product requirements change.
Ability to communicate effectively in both oral and written form.
Ability to work successfully as a member of a team
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Ability to pass a pre-employment background check.
Hiring Range:
Between $86,000 - $97,000/annually - position is incentive eligible.
Benefits:
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations:
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability
Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's
All job offers are contingent upon satisfactory pre-employment drug test and background screening
Accepting applications through August 31, 2025. Applications will be reviewed as received and on-going interviews will be conducted as necessary.Apply for this ad Online!....Read more...
At Fugro, we use our expertise and dedication to help clients build a safer, more sustainable world. Our Instrumentation & Monitoring (I&M) team is central to that mission—delivering insights that protect infrastructure, people and the environment. As a Senior Business Development Manager, you’ll lead our growth efforts in the UK, connecting with clients, shaping early-stage projects, and promoting innovative monitoring solutions. You’ll work closely with technical experts and commercial leaders across the UK and EUAF region, helping us deliver real value where it matters most. This hybrid role offers flexibility, collaboration, and the opportunity to work on-site when needed.
Wallingford, Oxfordshire | Hybrid Working | Full-time (40 hours/week)
Your Role and Responsibilities
Lead business development for Fugro’s I&M service line, with a focus on Geo-monitoring and Structural Health Monitoring.
Build strong, lasting relationships with clients—understanding their needs and showing how we can help.
Influence early project decisions by promoting Fugro’s value and expertise.
Support proposal development, marketing campaigns and key account strategies in collaboration with the Strategic Sales and Marketing team.
Help embed a commercial mindset across the I&M team, improving how we manage risk and grow revenue.
Work with colleagues across the UK and EUAF region to develop compelling value propositions.
Contribute to achieving ambitious growth targets—15% year-on-year revenue growth and 15% margin.
What You’ll Need to Thrive in This Role
Experience in business development, sales or client-facing roles within engineering, infrastructure or Geo-data sectors.
A good understanding of monitoring technologies and how they support infrastructure or environmental projects.
Strong communication and relationship-building skills, with the ability to influence and collaborate.
A team-first mindset and confidence working across departments and regions.
A background in Civil Engineering and Construction is desirable.
Willingness to travel across the UK and occasionally within Europe for client meetings and project support.
About Us
Who we are Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.
What we offer
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other.
Benefits of joining our team
Extensive career & training opportunities both nationally and internationally.
Competitive salary
Contributory pension scheme
Private medical insurance
Health cash plan
Group life assurance
Group income protection
Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies.
Electric car scheme
Cycle to work scheme
Discounted gym membership
Discounts platform
The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers)
Enhanced maternity and paternity pay
Long service awards
Fugro values awards
Employee referral bonus scheme
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
#LI-EJ1Apply for this ad Online!....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
