Private Equity Jobs Found 29 Jobs, Page 2 of 2 Pages Sort by:
Customer Operations Advisor
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge ....Read more...
Customer Operations Advisor
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge ....Read more...
Graduate Sales Executive - Technology Solutions
Perfect role for an ambitious graduate ready to launch their career in enterprise software sales within the dynamic commodity trading sector. Looking to start your sales career in a role where you'll gain deep expertise in both enterprise technology and a fascinating global industry? This Graduate Sales Executive position offers comprehensive training, genuine earning potential, and the opportunity to work with international trading businesses from day one. You'll join a specialist software company at an exciting growth phase, learning the art of consultative B2B sales while building relationships across global commodity markets. About the Organisation This established software provider specialises in technology solutions for the physical commodity trading industry. Their primary offering is a sophisticated cloud-based platform that integrates ERP functionality with commodity-specific trading and risk management tools. The system supports trading firms in managing their entire operation—from contract negotiation and hedging through warehousing, logistics, customs, and financial settlement. The company's client base spans agricultural commodities, energy products, and metals trading, serving SME and mid-sized trading houses who need enterprise-grade capabilities without enterprise-scale budgets. Beyond their core platform, they also provide specialised solutions for trade finance and customs compliance, making them a comprehensive technology partner for the commodity trading ecosystem. Your Opportunity This Graduate Sales Executive role is designed to develop talented individuals into successful enterprise software sales professionals. During your initial six-month training period, you'll work closely with experienced team members and company directors, learning how to identify prospects, articulate complex value propositions, and navigate lengthy B2B sales cycles. You'll gain exposure to international commodity markets, understand the operational challenges facing trading businesses, and develop consultative selling skills that will serve you throughout your career. Based at the company's London Bridge headquarters, you'll also travel to meet prospects, attend industry events, and experience the global nature of commodity trading firsthand. What your role involves:Support lead generation activities through research, outreach, and networking within commodity trading communitiesLearn to qualify prospects and understand their operational pain points, working alongside senior team members on early-stage opportunitiesAssist with product demonstrations and customer presentations, gradually taking on more responsibility as your knowledge developsCollaborate with marketing colleagues to identify promising campaigns, events, and content opportunities for reaching target audiencesAttend industry conferences and trade shows to build your professional network and understand market dynamicsDevelop comprehensive knowledge of the platform's capabilities and the commodity trading workflows it supportsSkills and qualities we're seeking:Recent graduate (any degree discipline considered, though business, technology, or economics backgrounds are advantageous)Genuine interest in sales, business development, or commercial roles, with hunger to build a career in B2B technologyStrong communication skills with confidence building rapport and engaging professionals at all levelsAnalytical mindset with ability to understand complex business processes and technology solutionsResilience and determination—enterprise software sales involves long cycles and requires persistenceWillingness to travel for client meetings and industry events as your role developsCurious and entrepreneurial attitude, comfortable in an environment where you'll shape your own successWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Your package includes:Training salary of £40,000 during your six-month development period, with progression to £70,000 base salary upon successful completionUncapped commission structure from day one of your permanent role, providing significant earnings potentialComprehensive on-the-job training covering product knowledge, sales methodology, and industry expertiseEquity participation, giving you ownership stake in the company's growthPrivate healthcare coverageDirect mentorship from company leadership with clear pathway for career advancementExposure to international business travel and premier commodity trading industry eventsWhy Start Your Sales Career in Commodity Trading Technology? Enterprise software sales offers one of the most rewarding career paths for ambitious graduates, combining intellectual challenge with exceptional earning potential. The commodity trading sector provides a particularly compelling starting point, it's a global, relationship-driven industry where technology adoption is accelerating rapidly. Unlike consumer-facing sales roles, you'll be solving genuine operational challenges for sophisticated businesses, requiring you to develop deep domain knowledge and consultative skills. This foundation positions you for long-term success, whether you continue specialising in trading technology or move into broader enterprise software sales. The industry rewards professionals who invest time understanding its complexities, offering clear progression from junior roles through to senior commercial positions with substantial remuneration packages. For graduates seeking challenge, variety, and the opportunity to build expertise that's genuinely valued in the market, commodity trading technology represents an excellent career launching point. Discover your next career move with The Opportunity Hub UK—connecting graduate talent with exceptional opportunities in specialist technology sectors. ....Read more...
Technical Support Engineer Uncrewed Surface Vessels
As a Technical Support Engineer for Uncrewed Surface Vessels (USVs) you will be part of Fugro’s operations team based in Plymouth, UK. This role supports the deployment and operation of our pioneering autonomous marine platforms. It is centred on software support for the USV command and control system for operational assets. This is a hands-on, high-impact position where you will troubleshoot live systems and commission new software systems on prototype vessels. In close collaboration with the software development team you will add and validate new features enhancing control systems and participating in field trials. Your work will directly shape the future of autonomous marine exploration. If you are excited by cutting-edge technology and the challenge of solving real-world problems at sea, this is an opportunity to make a significant impact. Your role and responsibilities: Provide technical support for deployed USVs, including diagnostics, remote troubleshooting, and system updates. Assist in commissioning and acceptance testing of new vessels, both on-site and remotely. Develop and maintain tools and scripts for system monitoring, diagnostics, and data analysis. Collaborate with software and automation teams to integrate and validate control systems, PLC logic, and user interfaces. Support the development and maintenance of full stack applications (C#.NET, Angular) used for USV control and monitoring. Contribute to the continuous improvement of support workflows, documentation, and knowledge sharing. Participate in field trials and provide feedback to engineering teams for system enhancements. Ensure compliance with safety, cybersecurity, and marine operational standards. What you’ll need to thrive in this role: Degree in Computer Science, Electrical Engineering, Mechatronics, a related field or equivalent education. Experience in technical support, software development, or industrial automation Proficient in C#.NET, Angular, and PLC programming (e.g., CODESYS, e!COCKPIT, IEC 61131-3) Familiar with MQTT, Modbus, and other industrial communication protocols Experience with remote diagnostics, system integration, and field commissioning Strong problem-solving skills and a proactive, hands-on approach Excellent communication skills and ability to work in multidisciplinary teams Willingness to travel for field deployments and vessel commissioning Experience with maritime systems or autonomous vehicles (preferred) Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines (preferred) Familiarity with real-time control systems and sensor integration (preferred) About Us Who we are Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team. What we offer Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team. Our view on diversity, equity and inclusion At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together we create a safe and liveable world’ – and to each other. Benefits of joining our team Extensive career & training opportunities Competitive salary Contributory pension scheme Private medical insurance Health cash plan Group life assurance Group income protection Electric car scheme Cycle to work scheme Discounted gym membership Discounts platform The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers) Enhanced maternity and paternity pay Long service awards Fugro values awards Employee referral bonus scheme Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated #LI-JM1 Apply for this ad Online! ....Read more...