Quality Service Manager Jobs Found 427 Jobs, Page 17 of 18 Pages Sort by:
Field Resources Supervisor
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary. Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied. Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel. Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps. Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters. Be the primary contact for the office personnel if there are any issues concerning a Field Rep. Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc. Demonstrate a working knowledge of all services provided. Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed. Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc. Review time reports daily and make necessary corrections with the admin team. Attend all required calls and meetings. Perform any other duties and/or projects as required or assigned by the RBM. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification (The company will provide it if needed.) Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES: Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience in monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management. Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships. Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. The salary range for applicants in this position generally ranges between $71,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Nursery Nurse
We at Zero2Five are proud to be working for a quality Pre-School setting that is based around beautiful scenery and nature in Fordcombe, Tunbridge Wells. They are looking to employ an enthusiastic Level 3 Qualified Nursery Practitioner to join there experienced and dedicated team in providing children a safe, secure, caring and supportive environment, providing opportunities to foster their growth and development within the nursery.Requirements for this role: Minimum Level 3 Early Years (UK equivalent) QualificationEnhanced DBSExperience in working with children aged 2-5Excellent communication skillsThorough understanding of the EYFS and all statutory requirements Key Responsibilities To support and uphold the nursery’s policy and commitment on safeguarding and wellbeing of children in all aspects of the nursery service. To fully understand and work in line with the nursery’s safeguarding policies.To be part of our Early Years Team that provides a purposeful, stimulating environment rich in learning opportunities, both indoors and outdoors. To promote the inclusion of all childrenTo hold the responsibility as a ‘Key Person’ for up to 8 childrenTo use professional knowledge of the individual and diverse ways that children learn and develop, to meet their differing needs. To establish positive and sensitive relationships with children. To act as a role model and set achievable expectations whilst holding high expectations for all children.To support the Health and Safety Designated Person with daily and termly risk assessmentsTo be responsible for organising the environment inside and outside to ensure that resources and equipment are available and appropriate to meet the needs of the individual children in the group. These activities will take into account children’s abilities, interest, language and cultural backgrounds. To encourage children to interact and work co-operatively with other. Support children’s understanding of manners and sharing with others. To support team to monitor and evaluate children’s learning through a range of assessment and monitoring strategies. To contribute to the setting and review of To be proactive in the continuation of your own learning to improve the outcomes for children and their families. Commitment to extend own professional development.Understanding and signature of our code of conduct, data protection, confidentiality agreement and safeguarding declarations.To have a clear knowledge of and adhere to all Health and Safety Regulations. To undertake any duties set to you by the Managements Team that will assist in the day-to-day running of the nursery. To provide objective and accurate feedback and reports for parents and other professionals on children’s achievements, progress and related matter. To comply and assist with the development of policies and procedures. To be responsible for the planning, development and delivery of the Early Years Foundation Stage 2021 in order to meet all learning interests and needs of children, extending them where necessary. Benefits/Get in Touch!The successful candidate can look forward to a very competitive salary with additional benefits such as in-house training with career progression opportunities. With this, you will be working in a setting that has excellent facilities and will be working with a friendly team and an experienced manager who appreciates you for your work!If this sounds like the type of position you have been looking for, apply online today, or send your most up-to-date CV to keira@zero2five.co.uk ....Read more...
Level 3 Dental Nursing Apprenticeship - Rodericks Wootton Dental Practice
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures The use of VR Technology During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your studies will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning The use of VR Technology Upon successful completion, you will be awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing Learning support from a regional Trainer Retail discounts and deals through our easy-to-use app Annual leave package which increases with your length of service Uniform provided Refer a friend scheme Working and Training as Dental Nurse… A dental nurse works side by side to the Dentist assisting them in a variety of NHS and Private dental procedures, ultimately making sure the patient care and experience is at its best. As an Apprentice Dental Nurse you will work in a supportive environment; we are passionate about building great teams who trust each other, work professionally, and take ownership for the success for the practice. This includes: Assist the Dentist by providing chairside support ensuring that the correct equipment and materials are available Provide support and assistance to a wide array of patients Follow practice health and safety and infection control procedures Keep the clinical areas and all equipment and instruments clean, tidy and disinfected Accurately complete patient clinical records Complete all clinical daily, weekly and monthly logs and checksWorking Hours :Monday to Friday. Hours to be determined.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills ....Read more...
Apprentice Retail Assistant
We are looking to recruit an Apprentice Retail Assistant for our new Farmfoods Blackburn Retail Park shop opening on end of November. We offer a permanent full-time position working a variety of shifts, 5 days from 7 each week. As one of our retail apprentices you will: Make all of our customers feel welcome with a friendly smile and simple hello Help customers find the items they are looking for Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy You will need: A friendly, positive, hardworking approach to work To enjoy being busy as there is always something to do You’ll jump from putting out deliveries to serving on the till, helping customers on the shop floor, completing important cleaning and stock rotation routines and more To be reliable as you will be an important part of a small team Your colleagues and customers will depend upon you to do your best on each shift and not let the team down A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them Rota’s are planned three weeks in advance and your commitments outside of work will be taken into consideration when planning your shifts Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability Training: Have regular one-to-one sessions with a dedicated trainer either remotely or through visits to your workplace Learn and train for a specific job Get paid and receive holiday leave Get hands-on experience in a real job Study for at least 20% of your working hours Complete assessments during and at the end of your apprenticeship Be on a career path with lots of future potential Training Outcome: There are many opportunities for a career at Farmfoods. We have some great training programmes in place and only promote to Shop and Area Manager positions from within Many people in management and central services positions at Farmfoods started their careers in our shops, so this could be the start of a rewarding career for you This vacancy will become permanent upon completion of your apprenticeship Employer Description:Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail. We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience.Our retail apprentices are very important. They each serve hundreds of customers each week and have the reputation of Farmfoods in their hands. To our customers, they are Farmfoods.Working Hours :Working 5 days out of 7. Shifts varying which will include weekends. Shifts confirmed on appointment on a rota basis.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental ....Read more...
Nursery Nurse
We at Zero2Five are proud to be working for a quality Pre-School setting that is based around beautiful scenery and nature in Fordcombe, Tunbridge Wells. They are looking to employ an enthusiastic Level 3 Qualified Nursery Practitioner to join there experienced and dedicated team in providing children a safe, secure, caring and supportive environment, providing opportunities to foster their growth and development within the nursery.Requirements for this role: Minimum Level 3 Early Years (UK equivalent) QualificationEnhanced DBSExperience in working with children aged 2-5Excellent communication skillsThorough understanding of the EYFS and all statutory requirements Key Responsibilities To support and uphold the nursery’s policy and commitment on safeguarding and wellbeing of children in all aspects of the nursery service. To fully understand and work in line with the nursery’s safeguarding policies.To be part of our Early Years Team that provides a purposeful, stimulating environment rich in learning opportunities, both indoors and outdoors. To promote the inclusion of all childrenTo hold the responsibility as a ‘Key Person’ for up to 8 childrenTo use professional knowledge of the individual and diverse ways that children learn and develop, to meet their differing needs. To establish positive and sensitive relationships with children. To act as a role model and set achievable expectations whilst holding high expectations for all children.To support the Health and Safety Designated Person with daily and termly risk assessmentsTo be responsible for organising the environment inside and outside to ensure that resources and equipment are available and appropriate to meet the needs of the individual children in the group. These activities will take into account children’s abilities, interest, language and cultural backgrounds. To encourage children to interact and work co-operatively with other. Support children’s understanding of manners and sharing with others. To support team to monitor and evaluate children’s learning through a range of assessment and monitoring strategies. To contribute to the setting and review of To be proactive in the continuation of your own learning to improve the outcomes for children and their families. Commitment to extend own professional development.Understanding and signature of our code of conduct, data protection, confidentiality agreement and safeguarding declarations.To have a clear knowledge of and adhere to all Health and Safety Regulations. To undertake any duties set to you by the Managements Team that will assist in the day-to-day running of the nursery. To provide objective and accurate feedback and reports for parents and other professionals on children’s achievements, progress and related matter. To comply and assist with the development of policies and procedures. To be responsible for the planning, development and delivery of the Early Years Foundation Stage 2021 in order to meet all learning interests and needs of children, extending them where necessary. Benefits/Get in Touch!The successful candidate can look forward to a very competitive salary with additional benefits such as in-house training with career progression opportunities. With this, you will be working in a setting that has excellent facilities and will be working with a friendly team and an experienced manager who appreciates you for your work!If this sounds like the type of position you have been looking for, apply online today, or send your most up-to-date CV to keira@zero2five.co.uk ....Read more...
Accounts and Office Manager
Join a young but ambitious consultancy offering a great opportunity to develop and make the role your own. We work hard, have fun and pride ourselves on our collaboration and shared purpose. We are resilient, honest, and solution-oriented, achieving meaningful results through, collaboration, innovation and integrity in every project, for the people they affect and the places they create.What's in it for you? An attractive remuneration package dependant on experience.Flexible working.Long Service Awards.Contributory Pension Scheme.Great social environment with quarterly office meetings & socials.Place of work will be in person but flexibility agreeable.Free Parking. About youYou'll want to make a difference through your work and want to play your part in building a better future - for yourself and for society more broadly. Team spirit plays a huge part in how we operate, both within SGS Hub and with our clients. We're looking for people who, just like us, love to win, and genuinely want to work together and build a culture of teamwork and camaraderie.You'll want to grow with us. At SGS Hub, you get out what you put in. We'll always do our best to help you succeed in your own career and empower you to progress.You'll need to genuinely care - about your colleagues, about SGS Hub, our clients, the work we do and the impact it has.You'll want to help us create a great place to work where we can thrive as a business and as individuals, doing work that we love, that has impact and that we can be proud of.You'll enjoy working in a high-energy, hard-working and fun environment - we enjoy ourselves and our work and bring fresh energy to every project. We all have a part to play in making this happen. Key skills and experience An experienced bookkeeper or accounts professionalConfident using Xero and experienced in managing day-to-day financial operationsHighly organised with exceptional attention to detail and a passion for accuracySomeone who understands the importance of confidentiality when handling sensitive financial informationAble to work independently while also thriving as part of a supportive, collaborative teamSkilled at juggling multiple priorities and ensuring deadlines are met with precisionApproachable and professional, with excellent communication skills across all levelsMotivated by supporting projects and keeping office operations running smoothlyInterested in joining a growing, supportive, and energetic company where your contribution makes a real difference The DetailWe are seeking a driven and approachable Accounts and Office Manager to join our team. We specialise in providing bespoke services to assist our clients with their work winning successes and lead early contractor involvement projects, building and maintaining strong relationships and acting as a trusted partner. We are looking for a dedicated and meticulous Accounts and Office Manager who can work independently and as part of the team to drive an accurate and timely accounting function and able to run the office function and provide project support. We are seeking applications from candidates who have strong experience as a bookkeeper or similar accounting role, with proficiency of the accounting software Xero and a relevant qualification in Accounting or Finance is desirable.The RoleAs Accounts and Office Manager you will take overall responsibility for the accounting function, a range of administrative duties for both the running of the business along with some project specific involvement. We are looking for a candidate with aspirations to assist in the growth of the business also with the growth of their own position and prosperity within the business. There is opportunity for the right candidate to progress their career prospects. The role will be based at our office in Cossington Leicestershire, with flexible working options.Responsibilities and DutiesSome of the Accounts and Office Managers responsibilities will be but not limited to:Accounting Responsibilities: Maintain and update financial records daily using Xero (Purchase ledger & sales ledger)Reconciling bank statements, ledgers and managing cash flow effectively.Reconciling petty cash.Preparation of quarterly VAT returns.Monitor employee timesheets.Preparation of monthly management accounts and report.Assist with preparation of payroll.Preparation of clients quotes and invoices.Chasing payment of invoices and processing remittances.Business plan forecasting through Xero. General Business: Collaborate with team members to streamline processes and improve efficiency.Manage incoming calls, emails and correspondences.Inventory control of office consumables.Filing both hard copies & digital.Welcoming guests and serving meetings.Basic HR duties including holiday chart maintenance, contracts, Health & Safety Policies and Fire Safety.Continuous development of office templates and guides.Manage office contracts, insurances and renewals.ISO 9001 and 14001 document maintenanceManaging accreditation e.g Constructionline Project Support: Support preparing quotes.General project admin and support.Timesheet management through ProjectWorks. Desired Skills and Experience Previous experience in a similar role.A BSc in Accounting/ Finance or AAT qualified or ACCA qualified.Proficiency in accounting software, Xero (Essential).Proficiency in Microsoft Office package (Essential).Excellent organisational skills, managerial/communication skills and time management skills.High levels of attention to detail, commitment to quality and problem-solving abilities.Driving licence and own car, willingness to travel across the UK as required. Full-time role but are open to discussion on working hours for the right candidate.SGS Hub is a collaborative, client-centred pre contract consultancy with a personable approach, adapting to client needs with expertise and reliability. Our internal culture prides itself on open communication, teamwork, and a focus on continuous learning. We're known for our flexibility and accountability when it comes to project execution and delivering results.If you possess a drive for accuracy, strong analytical skills, the ability to communicative effectively with a range of professionals and you are looking for an opportunity to enhance your career prospects within a supportive, ambitious, growing and energetic team we would like to hear from you. ....Read more...
Apprentice Senior Administrator
During this apprenticeship, you will learn the following To deal with complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries. To exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager. On a day-to-day basis, you will be expected to resolve more complex queries without necessarily referring to your manager. Maintain high-profile working relationships with key stakeholders on your own initiative, fielding enquiries and ensuring that appropriate information is disseminated to stakeholders as appropriate. Organising events, including booking a venue, sending invitations, arranging refreshments, liaising with speakers, managing bookings, coordinating colleagues, advertising, collating feedback and reporting back. Will manage some smaller projects on own initiative, but will also carry out desk research and source data from internal and external sources in order to contribute to wider projects. To use a variety of complex University systems and processes to research, analyse and interpret complex data, producing bespoke reports as required. This may include identifying and resolving issues with the data. Support the management, development and implementation of operational processes and systems.Process more complex data (which may be financial, HR, student-related or other), monitoring accuracy, chasing up missing information, and resolving any issues as appropriate. Provide specialist advice and training to colleagues on the area of activity. As required, provide a professional secretarial service to relevant committees and meetings. You may be required to be responsible for one or more of the following: monitoring budgets, including processing payments, authorising expenditure, raising concerns where finances are not in line with the budget, procuring goods and services through the University system, updating and writing content for the department’s communications, eg intranet page, dealing with health and safety and facilities issues. HR-related tasks such as managing staff absence, induction, or dealing with leavers. Dealing with arrangements for international visitors. Monitoring internal procedures/compliance and ensuring these are followed and disseminated as appropriate. Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others. You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner. Training Outcome:Senior Administrator.Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Apprentice Business Admin Assistant
Purpose of the Job: To provide an effective and efficient clerical and welfare support to the school, including to support the Office Manager when required To ensure the office is well organised and efficiently run To develop constructive relationships and communicate effectively with staff, parents, carers, other agencies and professionals, maintaining confidentiality and adhering to data protection at all times To contribute to the overall ethos, work and aims of the school. To have a due regard for safeguarding and promoting the welfare of the children and young people and to follow all associated child protection and safeguarding policies as adopted by the school and the Local Authority Duties and Responsibilities: Welfare: To administer First Aid to pupils as required, in keeping with the school’s policy To liaise with parents regarding pupils’ sickness/injury To assist with the general welfare of pupils Attendance: To input information on Arbor from the registers, such as notes of absence, hospital appointments etc. To monitor and manage pupil attendance levels and work closely with the Attendance Officer as and when necessary, e.g. to confirm all absent children for first day calling Maintain pupils’ personal data in the data base Manage pupil records ensuring data is kept up to date on the database. Also entering new entrants and amending records as necessary under the supervision of the Deputy Headteacher To organise and compile the move from infants School to Junior School which are allocated for the new school year under the supervision of the Admissions Officer Reception/Administrative/Clerical: To be a point of contact for both telephone and face to face enquiries and take messages where appropriate To ensure school security arrangements are always complied with, including the issue of visitor’s badges and signing in To sign in students in the late register and sign out children during the day for varying purposes To ensure that the office is kept tidy and well organised To accept and sign for deliveries as appropriate To provide general clerical and administrative support including, filing, photocopying and reprographics To respond to emails and telephone enquiries as required General: To work within school policies and procedures To ensure that children’s personal files are up to date by filing all necessary paperwork To carry out other duties which may be required from time to time to meet the needs of the service commensurate with the job To contribute to the provision of an effective environment for learning To support the promotion of positive relationships with parents and outside agencies To attend skill training and participate in personal/performances development as required To take care for their own and other people’s health and safety To be aware of the confidential nature of issues The above duties are neither exclusive nor exhaustive and the postholder may be required to carry out such other appropriate duties as may be required by the Head of School within the grading level of the post and the competence of the postholder.Training: Full on-the-job and off-the-job training will be delivered and supported by our Training Provider - Davidson Training UK Ltd All training will be carried out within the workplace during working hours Business Administrator Apprenticeship Standard Level 3 Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent) Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Training Outcome:This is a fantastic opportunity for long-term progression within the school environment. Upon successful completion of the apprenticeship, you could establish your career in the school and even have the potential to progress to an Office Manager role in the future!Employer Description:Outstanding School where children flourish. Our staff members are committed to delivering high quality teaching and pastoral care. We endeavour to provide a stimulating blend of inspiring learning which challenges every child to exceed their potential. Our aim is to help pupils become enthusiastic, independent learners who want to make a positive contribution to their community. We are committed to working in partnership with parents and carers. We encourage early communication and are able offer a wide range of support to families to ensure our pupils arrive at school ready to learn.Working Hours :Hourly Rate: £7.55 per hour. Working Hours: Monday to Friday, 08:00 am to 4:00 pm- with 1-hour unpaid lunch break. Term-Time Only. You will be required to work 35 hours each weekSkills: Communication skills,IT skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Awareness of confidentiality,High level of integrity,Trustworthy,Commitment to safeguarding,Discreet,Adaptable,Resilient,Fluency in English ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Bolton
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday (08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Kirkbymoorside
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday (08:15 - 17:30) Friday (08:30 - 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Sheffield
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...
Customer Complaints & Resolution Manager
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business. If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today. What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same Who are we looking for? You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation. You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements. You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes. Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. ....Read more...
Level 3 Dental Nursing Apprenticeship - Rodericks Dental Tewkesbury House Dental Practice
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures The use of VR Technology During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: - Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning The use of VR Technology Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing Learning support from a regional Trainee Retail discounts and deals through our easy-to-use app Extra day of annual leave for your Birthday! Annual leave package which increases with your length of service Uniform provided Refer a friend scheme Working and Training as Dental Nurse… A dental nurse works side by side to the Dentist assisting them in a variety of NHS and Private dental procedures, ultimately making sure the patient care and experience is at its best. As a Trainee Dental Nurse you will work in a supportive environment; we are passionate about building great teams who trust each other, work professionally, and take ownership for the success for the practice. This includes: Assist the Dentist by providing chairside support ensuring that the correct equipment and materials are available Provide support and assistance to a wide array of patients Follow practice health and safety and infection control procedures Keep the clinical areas and all equipment and instruments clean, tidy and disinfected Accurately complete patient clinical records Complete all clinical daily, weekly and monthly logs and checksWorking Hours :Monday to Friday Hours to be determined.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills ....Read more...
Dental Nursing Apprenticeship Level 3 - The Elms Dental Practice
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning the surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures The use of VR Technology During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off-the-job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties, including: - Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning The use of VR Technology Upon successful completion, you will be awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC). Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing Learning support from a regional Trainee Retail discounts and deals through our easy-to-use app Extra day of annual leave for your Birthday! Annual leave package which increases with your length of service Uniform provided Refer a friend scheme Working and Training as Dental Nurse… A dental nurse works side by side to the Dentist assisting them in a variety of NHS and Private dental procedures, ultimately making sure the patient care and experience is at its best. As a Trainee Dental Nurse you will work in a supportive environment; we are passionate about building great teams who trust each other, work professionally, and take ownership for the success for the practice. This includes: Assist the Dentist by providing chairside support ensuring that the correct equipment and materials are available Provide support and assistance to a wide array of patients Follow practice health and safety and infection control procedures Keep the clinical areas and all equipment and instruments clean, tidy and disinfected Accurately complete patient clinical records Complete all clinical daily, weekly and monthly logs and checksWorking Hours :Mon - 8:30 - 17:30 hour lunch Tues 8:30 - 17:30 hour lunch Wednesday 8:30 - 19:00 hour lunch Thursday 8:30 - 17:30 hour lunch Fri 8:30 - 16:00 hour lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Patience ....Read more...
Level 3Dental Nursing Apprenticeship - Rodericks Wood & Woolfstein
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures The use of VR Technology During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including:- Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning The use of VR Technology Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing Learning support from a regional Trainee Retail discounts and deals through our easy-to-use app Extra day of annual leave for your Birthday! Annual leave package which increases with your length of service Uniform provided Refer a friend scheme Working and Training as Dental Nurse… A dental nurse works side by side to the Dentist assisting them in a variety of NHS and Private dental procedures, ultimately making sure the patient care and experience is at its best. As a Trainee Dental Nurse you will work in a supportive environment; we are passionate about building great teams who trust each other, work professionally, and take ownership for the success for the practice. This includes: Assist the Dentist by providing chairside support ensuring that the correct equipment and materials are available Provide support and assistance to a wide array of patients Follow practice health and safety and infection control procedures Keep the clinical areas and all equipment and instruments clean, tidy and disinfected Accurately complete patient clinical records Complete all clinical daily, weekly and monthly logs and checksWorking Hours :Monday to Friday. Hours to be determined.Skills: Communication skills,Organisation skills,Customer care skills,Initiative,Patience ....Read more...
Customer Complaints & Resolution Manager
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business. If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today. What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same Who are we looking for? You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation. You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements. You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes. Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. ....Read more...
Technical Sales Advisor – Domestic
Technical Sales Advisor Location: Totnes Mego Employment is delighted to represent a respected local company known for its outstanding customer service, meticulous attention to detail, and bespoke design solutions. We are currently seeking a confident, ambitious, and proactive Technical Sales Advisor to guide clients smoothly and efficiently through the sales pipeline—from initial enquiry to the successful completion of solar PV and battery storage installations. This role involves both domestic and commercial projects, so experience with large-scale solar PV and battery systems is highly advantageous. The Role: Overseeing our Residential Sales pipeline Caretaking our client base from initial enquiry to handover to PM Reporting – weekly and monthly reporting to help with budget planning, meeting sales targets and financial forecasting Stay up to date with any changes in regulations that can affect products offered Keep pricing of equipment up to date and competitive Work with marketing and suppliers to create offers for clients Design of Solar PV and battery systems in both PVSYST and OpenSolar Pricing system designs appropriately and producing quotes Making sales calls to clients, from initial enquiry to technical follow-up and more detailed presentations using Microsoft Teams Presentation skills – presenting system design and modelling to clients Carry out site visits, evaluating sites from an installer perspective and review quotes accordingly Working to quarterly sales targets to meet business targets, motivating and supporting the sales team to meet team targets Managing the pricing of equipment on Open Solar Advising customers on the phone and attending events and shows as necessary Completing a desktop survey ahead of a site-visit Generating personalised solar and battery storage quotes using our bespoke software Visiting site to collect any further information needed for a successful installation and to close the deal Liaise with operations teams regarding the quote to facilitate a smooth delivery Liaise with marketing to advise on strategic campaigns Other reasonable tasks as requested by your manager You Are: friendly, flexible and a superb communicator able to or willing to learn how advise clients on a range of solar and battery solutions highly organised and able to manage multiple tasks effectively self-managing and proactive great satisfaction from bringing the highest quality service to the customer driven by contributing your energy to creating energy resilience for future generations The Ideal Candidate Will Have: Experience in the solar industry; however, candidates with technical system knowledge in related or similar sectors will be considered. A minimum of 3 years' sales experience, preferably within a commercial or technical sales environment (ie carbon emissions, sustainability, energy independence). Proven track record of working towards and achieving sales targets. Desirable Knowledge (Training Provided): HubSpot CRM OpenSolar design software The renewables/energy sector Interested? Call 01803 840844 and ask for Chris Henry to learn more. Alternatively, email: chris.henry@mego.co.uk Mego Employment Ltd acts as an employment agency for permanent roles and an employment business for temporary positions. ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Sheffield
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing throughout the whole practice. Customer Service: Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently, and all emails responded to. Accurately update and protect patient information, including on the patient electronic database. Book the next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept as full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when it's returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day). Ensure that the toilets are checked daily and are clean and tidy and they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (between 08:30-17:00).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Northallerton
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :x4 Days P/Week - Between Monday-Friday (08:15-17:30) - 16:30 On Fridays.Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Middlesbrough
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Thursday(08:15-17:30) Friday(08:15-16:45).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Level 3 Dental Nursing Apprenticeship - Rodericks Morley Dental
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC) Training Outcome: This is a great opportunity to be trained and secure long-term employment Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics Also, the opportunity for career progression into head nurse, team leader, or practice manager Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing Learning support from a regional Trainer Retail discounts and deals through our easy-to-use app Extra day of annual leave for your Birthday! Annual leave package which increases with your length of service Uniform provided Refer a friend scheme Working and Training as Dental Nurse… A dental nurse works side by side to the Dentist assisting them in a variety of NHS and Private dental procedures, ultimately making sure the patient care and experience is at its best. As an Apprentice Dental Nurse you will work in a supportive environment; we are passionate about building great teams who trust each other, work professionally, and take ownership for the success for the practice. This includes: Assist the Dentist by providing chairside support ensuring that the correct equipment and materials are available Provide support and assistance to a wide array of patients Follow practice health and safety and infection control procedures Keep the clinical areas and all equipment and instruments clean, tidy and disinfected Accurately complete patient clinical records Complete all clinical daily, weekly and monthly logs and checks The Apprenticeship in Dental Nursing (level 3) Qualification will include: On the job training Online learning Face-to-Face training sessions Completion of a record of experience Written and Practical exams Am I the right person? Dedicated to starting a career in Dental Nursing Able to commit to a 12month+ training programme Comfortable working in a clinical environment Excellent interpersonal skills to be able to communicate effectively with your practice colleagues and a variety of patients Excellent organisation skills to keep appointments to time Compassionate Excellent written communication skills IT skills Team playerWorking Hours :Monday to Friday Hours to be determinedSkills: Communication skills,Attention to detail,Organisation skills,Initiative,Patience ....Read more...
Level 3 Dental Nursing Apprenticeship Rodericks Thatcham
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: - Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing Learning support from a regional Trainer Retail discounts and deals through our easy-to-use app Extra day of annual leave for your Birthday! Annual leave package which increases with your length of service Uniform provided Refer a friend scheme Working and Training as Dental Nurse… A dental nurse works side by side to the Dentist assisting them in a variety of NHS and Private dental procedures, ultimately making sure the patient care and experience is at its best. As an Apprentice Dental Nurse you will work in a supportive environment; we are passionate about building great teams who trust each other, work professionally, and take ownership for the success for the practice. This includes: Assist the Dentist by providing chairside support ensuring that the correct equipment and materials are available Provide support and assistance to a wide array of patients Follow practice health and safety and infection control procedures Keep the clinical areas and all equipment and instruments clean, tidy and disinfected Accurately complete patient clinical records Complete all clinical daily, weekly and monthly logs and checks The Apprenticeship in Dental Nursing (level 3) Qualification will include: On the job training Online learning Face-to-Face training sessions Completion of a record of experience Written and Practical exams Am I the right person? Dedicated to starting a career in Dental Nursing Able to commit to a 12month+ training programme Comfortable working in a clinical environment Excellent interpersonal skills to be able to communicate effectively with your practice colleagues and a variety of patients Excellent organisation skills to keep appointments to time Compassionate Excellent written communication skills IT skills Team playerWorking Hours :7.45am – 5.15pm Monday to FridaySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working ....Read more...
Customer Services Apprentice Administrator
To provide effective administrative support within the Customer Services team. To work with a positive outlook, ready to support both the internal and external Customer Service / Sales teams and prioritise workload to ensure that the deadlines set are achieved. The successful candidate will be required to be flexible in the role. Understand the nature of the business and the commercial implications of the sales / customer relationship. Principal Accountabilities: Sales Order Entry:• Raise Sales Orders & Acknowledgements• Complete 2nd stage Price Checks• Raise Origination Sales Orders & Acknowledgements• Add Origination Sales Order Numbers to Graphics Tracker• Maintain Despatch Schedules / Issue MPS report to planning / CR• Order bank maintenance – daily date change management / balance clearing• General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives Job Maintenance:• Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS• Run daily active jobs list – progress chase jobs through the factory• Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action• Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management • Update graphics tracker with A Spec job numbers and live DTC’s• Support with Outsource Process administration – copy works orders, print labels, create job packs etc Specifications:• K3 Development completion – specification writing, stocking UOM conversion etc whenever required• Create SKU Converter / Upload to Syspro SKU post creation• Supersession Completion – deactivate stock code Reports:• Preparation, clean up and circulation of weekly Aged Stock report • Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process• GDNI – Run weekly / checking for despatches not invoiced• GDNI – Month end check, ensure all despatches are captured at COP on final working day• Job Shortfall Report – populate & maintain for submission to planning Support Functions:• Provide holiday cover for both Administration and Customer Services team• Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager• Will occasionally be required to support in other, more specialist areas across the department once fully trained and able to do so e.g. internal trial management / stock sheet support• Will occasionally be required to provide support in other areas of the business e.g. Provide cover for Reception / Studio dept. Person Specification:• Meticulous attention to detail• Excellent communicator (written and verbal) • Organised and calm under pressure• Friendly, approachable and flexible – a team player• Professional and smart appearance in provided Coveris uniform excluding Friday when dress down, please refer to office rules• Proactive, positive, enthusiastic - demonstrates “can do” attitude• Commercially aware Qualifications and Experience• Previous experience within a Customer Care environment preferred• Able to demonstrate competent & efficient administration experience• Computer literacy - MS Outlook, Word, PowerPoint, Excel is a must• Excellent telephone manner requiredTraining:Training will take place at Burnley College 1 day per week, working to complete a Level 3 Business Administrator apprenticeship standardTraining Outcome:Potential progression into full time employment on successful completion of the apprenticeshipEmployer Description:Coveris is a leading European packaging company, manufacturing complex flexible paper and plastic solutions for some of the world’s most respected brands. With our broad technical expertise and a clear vision to eliminate waste in all its forms, we design and produce high-quality packaging that extends product lifecycles and reduces both waste and resource consumption. Together with our customers, we are continually developing innovative and sustainable packaging solutions. By leading with responsibility and innovation, we not only meet today’s demands but also anticipate the future needs of our industry.Working Hours :Monday to Friday 8:30am-5pmSkills: Communication skills,Attention to detail,Organisation skills,Team working,Calm under pressure,Friendly,Approachable,Flexible,Professional,Smart appearance,Proactive,Positive,Enthusiastic,Commercially aware ....Read more...
Manager, User and Market Insights
JOB DESCRIPTION Job Title: Manager of User & Market Insights Company Overview Rust-Oleum Corporation, a subsidiary of RPM International, Inc., is a worldwide leader in protective paints and coatings for both home and industry. Founded in 1921, we have built a legacy of innovation, solving real-world challenges with durable, high-performance products that protect surfaces and transform spaces. With over 1,500 employees and more than $1 billion in annual revenue, Rust-Oleum is committed to delivering trusted quality, fostering creativity, and driving growth through strategic insights and customer-centric solutions. Headquartered in Vernon Hills, Illinois, we offer rewarding careers that emphasize professional development, work-life balance, and community impact through programs like Rust-Oleum Cares. Job Summary Lead the collection and analysis of user data to guide strategic decisions across Rust-Oleum's consumer and professional brands. Reporting to the Vice President of Insights & Category Management, this role partners with product, sales, and marketing to turn user behaviors and market trends into actionable strategies that drive innovation and growth. The ideal candidate is curious, research-driven, and passionate about championing the voice of the user. Occasional travel to for research purposes or for other business purposes required. Key Responsibilities Lead User Research Initiatives: Design and execute qualitative and quantitative research programs, including surveys, focus groups, in-depth interviews, and usability testing, to uncover deep insights into user behaviors, pain points, and preferences across DIY consumers, professional contractors, and industrial applicators. Analyze and Synthesize Data: Leverage advanced analytics tools to interpret complex datasets from multiple sources (e.g., market reports, sales data, social listening, and competitive intelligence), identifying trends and opportunities to inform product development, pricing, and positioning. Collaborate Cross-Functionally: Partner with product managers and sales teams to integrate user insights into business cases, new product launches -ensuring solutions align with real user needs and deliver measurable ROI. Communicate Insights Effectively: Develop compelling storytelling through reports, dashboards, and presentations to senior leadership, translating data into strategic recommendations that support brand growth goals and enhance brand loyalty. Manage Vendor and Team Relationships: Oversee external research partners, fostering a culture of curiosity and continuous learning while ensuring projects stay on budget and timeline. Drive Innovation: Champion user feedback loops in NPD processes, from concept ideation to post-launch evaluation, contributing to Rust-Oleum's legacy of problem-solving innovation. Qualifications and Requirements Education: Bachelor's degree in Marketing, Market Research, Business Analytics, Psychology, or a related field; MBA or advanced certification in Consumer Insights strongly preferred. Experience: 7+ years in consumer insights, market research, or user experience roles, with at least 3 years in a leadership capacity managing research projects or small teams. Proven track record in CPG, manufacturing, or coatings industries; experience with diverse user segments (consumer and B2B) is highly desirable. Technical Skills: Proficiency in research tools (e.g., Toluna, Recollective), analytics platforms (e.g., Power BI), and statistical software (e.g., SPSS). Strong Excel and PowerPoint skills for data visualization and storytelling. Soft Skills: Natural curiosity and passion for understanding user motivations; excellent verbal and written communication to influence stakeholders; ability to thrive in a fast-paced, collaborative environment. Preferred Skills and Attributes Experience conducting in-field research with hands-on applicators (e.g., contractors using industrial coatings). Familiarity with sustainability and other current trends in consumer products and their impact on user decision-making. Background in agile methodologies for rapid insight iteration. Endorsed strengths in strategic thinking, project management, and cross-functional partnership, as demonstrated in prior roles. Salary Range Target: $110,000 - $130,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment and offer a company match. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Level 3 Dental Nursing Apprenticeship - Rodericks Taptonville House Dental
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing. Your daily activities could include: Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments Providing patients with a high level of care Setting up and cleaning surgery Sterilising instruments Updating patient records Maintaining equipment Preparing instruments and materials for various treatments Adhering to practice policies and procedures The use of VR Technology During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 Dental Nurse Apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: Preparing for Professional Practice in Dental Nursing Infection Prevention and Control First Aid and Medical Emergencies Oral and General Health Endodontic Treatments Prosthetic Treatments Radiation and Radiography Periodontal Disease and Cavity Restoration Health and Safety Extractions and Minor Oral Surgery Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning The use of VR Technology Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome: This is a great opportunity to be trained and secure long-term employment Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics Also, the opportunity for career progression into head nurse, team leader, or practice manager Employer Description:At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop your career by offering you great incentives, recognition, and opportunities. Permanent “learn while you earn” role – the first step to starting a rewarding career in Dental Nursing Learning support from a regional Trainer Retail discounts and deals through our easy-to-use app Extra day of annual leave for your Birthday! Annual leave package which increases with your length of service Uniform provided Refer a friend scheme Working and Training as Dental Nurse… A dental nurse works side by side to the Dentist assisting them in a variety of NHS and Private dental procedures, ultimately making sure the patient care and experience is at its best. As an Apprentice Dental Nurse you will work in a supportive environment; we are passionate about building great teams who trust each other, work professionally, and take ownership for the success for the practice. This includes: Assist the Dentist by providing chairside support ensuring that the correct equipment and materials are available Provide support and assistance to a wide array of patients Follow practice health and safety and infection control procedures Keep the clinical areas and all equipment and instruments clean, tidy and disinfected Accurately complete patient clinical records Complete all clinical daily, weekly and monthly logs and checks Roderick Dental Partners will support Apprentice Dental Nurses who have already signed up to or are working towards a Dental Nursing Qualification. For those, who have not yet begun a course, we can assist in finding an Apprenticeship provider. The Apprenticeship in Dental Nursing (level 3) Qualification will include: On the job training Online learning Face-to-Face training sessions Completion of a record of experience Written and Practical exams Am I the right person? Dedicated to starting a career in Dental Nursing Able to commit to a 12month+ training programme Comfortable working in a clinical environment Excellent interpersonal skills to be able to communicate effectively with your practice colleagues and a variety of patients Excellent organisation skills to keep appointments to time Compassionate Excellent written communication skills IT skills Team playerWorking Hours :Monday - Friday, 9.00am - 5.00pm and Saturday, 9.00am - 1.00pmSkills: Attention to detail,Organisation skills,Communication skills,Customer care skills,Team working,Initiative,Patience ....Read more...