Answering incoming telephone calls
Opening and scanning incoming post
Dealing with outgoing post
Scanning finance sheets and uploading them to our case management system
Accepting documents at the reception desk
Verifying client ID
Releasing confidential documents and keeping accurate records of release
Updating our storage system “The Vault”
Taking card payments in person and over the telephone
Training:Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.Training Outcome:Full-time permanent employment would be available to a successful apprentice.Employer Description:Mortons Law is a law firm based in Sunderland since 1935.
We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided.
We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.
Working Hours :Monday to Friday 9am to 5pm with 1-hour for lunchSkills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working....Read more...
An exciting opportunity has arisen for a Dental Practice Manager to join a well-established dental practice. This role offers a salary range of £38,000 - £42,000 and benefits.
As a Dental Practice Manager, you will be responsible for managing all operational aspects of the dental practice to ensure efficiency and an outstanding patient journey.
You will be responsible for:
? Managing budgets and financial processes to achieve cost efficiency while upholding quality of care.
? Leading, motivating and developing a diverse team of dental professionals.
? Handling patient queries or concerns with professionalism and empathy.
? Maintaining accurate records, including patient information and practice financials.
? Supporting the recruitment, training and ongoing development of team members.
What we are looking for:
? Previously worked as a Practice Manager, Dental Receptionist, Dental Practice Manager or in a similar role.
? At least 3 years of experience working in dental practice.
? Management experience within a clinical, hospitality, or corporate environment.
? Knowledge of business management, including budgeting, forecasting, and performance analysis.
? Strong leadership and communication skills.
What's on offer:
? Competitive salary
? Company events
? Company pension
? Bonus scheme
? Employee discount
? Free parking
? Gym membership
? On-site gym
? Health & wellbeing programme
Apply now for this exceptional Practice Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in....Read more...
An exciting opportunity has arisen for a Dental Practice Manager to join a well-established dental practice. This role offers a salary range of £38,000 - £42,000 and benefits.
As a Dental Practice Manager, you will be responsible for managing all operational aspects of the dental practice to ensure efficiency and an outstanding patient journey.
You will be responsible for:
* Managing budgets and financial processes to achieve cost efficiency while upholding quality of care.
* Leading, motivating and developing a diverse team of dental professionals.
* Handling patient queries or concerns with professionalism and empathy.
* Maintaining accurate records, including patient information and practice financials.
* Supporting the recruitment, training and ongoing development of team members.
What we are looking for:
* Previously worked as a Practice Manager, Dental Receptionist, Dental Practice Manager or in a similar role.
* At least 3 years of experience working in dental practice.
* Management experience within a clinical, hospitality, or corporate environment.
* Knowledge of business management, including budgeting, forecasting, and performance analysis.
* Strong leadership and communication skills.
What's on offer:
* Competitive salary
* Company events
* Company pension
* Bonus scheme
* Employee discount
* Free parking
* Gym membership
* On-site gym
* Health & wellbeing programme
Apply now for this exceptional Practice Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Helping patients in person and on the phone with appointments, queries, and prescription requests.
Using the patient's computer record and other systems to communicate and accurately input and extract information.
Being a central point of contact helping coordinate and integrate good healthcare delivery by the Team. This includes Doctors and Nurse Practitioners, Nurses, Secretaries and Admin, and outside agencies such as District Nurses, nursing homes and hospitals.
Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients, and collecting basic information from them, and lots more!
One of the key elements is being a good colleague and team member, helping each other and the patients. Training will be available. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possibility of a full-time role upon successful completion of the Apprenticeship.Employer Description:We are a busy GP practice in Sunderland looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant, and professional, and be good with people. You will be working alongside experienced colleagues. You will learn new skills and every day is different, combining telephone, face to face contact and using our EMIS computer systems. Teamwork is very important, and you will be central to the smooth running of the practice, which will in turn support you.Working Hours :Full-time. Days and times to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,IT,Non judgemental,Patience,Problem solving skills,Team working....Read more...
With RNN Group support, this apprenticeship will give you expert training alongside Becton School (Nexus Multi Academy Trust) to develop you into a professional school receptionist.
This role will specifically develop your administration skills alongside increasing your knowledge of the education sector and supportive techniques.
This apprenticeship will support you to be able to:
Undertake reception duties, answering general telephone calls and face-to-face enquiries
Liaising with parents/staff
Assist in arrangements for school trips & events
Provide general clerical support
Maintain manual and computerised records
Undertake typing and word-processing and other IT-based tasks
Take notes at meetings
Sort and distribute mail
Provide general advice and guidance to staff, pupils and others
Undertake general financial administration
Training:
Business Administrator Level 3 Apprenticeship Standard
Functional Skills Maths Level 2 (If required)
Functional Skills English Level 2 (If required)
Monthly online sessions and termly face-to-face taught sessions
Training Outcome:
Full-time employment and progression to higher education
Employer Description:Nexus Multi Academy Trust is an all age special school for children and young people with special educational needs. They are passionate about providing the best quality of education and care for pupils and put the students first before anything else. As a school which is now growing in size, they are looking for fresh & new talented people with a passion for education and the determination to begin a career in this rewarding environment.Working Hours :Monday – Friday – 8.30am – 4.30pm.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Patience,An interest in pupil support,A friendly attitude,Smart apperance....Read more...
Meeting and greeting customers
Building professional relationships with customers
Receptionist duties
Booking appointments
Ordering spectacles and contact lenses
Pre-testing/pre-screening checks
Eyewear styling (on-the-job training is provided) and helping clients choose their eyewear
Cash handling
Training:
Optical Assistant Level 3 Apprenticeship Standard
Long-term career and promotion prospects
The course is 18 months long with an end point assessment period afterwards. Throughout the course you will be completing modules that focus on screening checks, customer interactions, fitting and adjustment of spectacles, quality and governance, health and safety, materials of frames and lenses, and tools and equipment.
Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:
Additional opportunities for further training/qualifications
Possible full-time position in this area of work
Employer Description:Established in 1991 Tomlinson Mobile Opticians was the first mobile optical practice in the UK. After 28 years, changing circumstances meant an end to the mobile service but a continuation of the same standards of care and personal service from a permanent base in the lovely Yorkshire Wolds village of North Newbald.
Run by John Tomlinson who hails from South Yorkshire and has over 35 years experience as an optometrist, we maintain the same aims as we always have – to provide the very highest levels of personal service with the convenience and continuity of care that is only possible from a local independent practice.Working Hours :Working week - Tuesday, Thursday, Friday, and Saturday. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Duties and responsibilities will include:
Greeting patients
Chair side assistance to the dentist during restorative and surgical procedures
Record patient’s clinical notes in computer
Clean and prepare surgery between patients
Clean used instruments after patients
Additionally, you will be expected to act as receptionist when necessary, with routine clerical tasks: handling payments, booking appointments, answering phone
Attend Charles Clifford Dental Hospital within the duration of the apprenticeship to study:
Dental anatomy, Oral diseases, medical emergencies, dental radiography and sterilisation
You will learn about oral health promotion and preventative dentistry techniques
Some units will focus on patient care and management and you will cover legal and ethical issues
Training:
Apprentice Standard Dental Nurse (Level 3 Diploma in Dental Nursing)
On completion, the apprentice must register with the General Dental Council as a qualified Dental Nurse
Includes End Point Assessment
College attendance 1 day per week at Charles Clifford Dental Hospital 24 months, one-to-one training in the workplace and assessor visits every 6-8 weeks
Training Outcome:
Sustained employment with registration to the General Dental Council as a qualified Dental Nurse
Employer Description:LWT Dental Care is a long established Dental Practice, originally formed in the early 1950s by the then founding owner, Mr. Roy Taylor. Originally sited away from its' current location, the practice has always had a strong emphasis on providing quality dental treatment to all, predominantly within the NHS dental system.
The practice then moved to its' current location, with the current partnership has been in business since April 2013, when Andy Tootell and Richard Brogden formed a new partnership with Russell Taylor, after the retirement of the previous partner John Lucking.Working Hours :Monday - Friday, 8.45am - 5.30pm, with 60 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Perform general office and receptionist duties, including maintaining a presentable space.
Handle administrative tasks for Invest Southwest and Will Management Services as needed.
Manage calls and record them in the firm's software.
Process incoming and outgoing mail and emails.
Scan and file documents per firm procedures.
Record activities promptly in the back-office system.
Professionally interact with clients, advisers, team members, suppliers, and providers.
Maintain confidentiality according to data protection laws and policies.
Adhere to ethical standards.
Pursue professional development.
Coordinate with third parties like accountants or solicitors when required.
Understand and follow the firm's policies and procedures.
Training:The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector.
An understanding of the role of the appropriate regulatory bodies.
The importance of relationship building with clients and colleagues.
Understanding of processes and procedures relevant to the role.
How to develop commercial awareness.
Building skills and capabilities within an organisation.
Professional Qualifications:
RO1 - awarded by The Chartered Insurance Institute (CII).
Completion of RO1 will provide a solid foundation for the learner and can lead on to progression to study in other areas.
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.Training Outcome:Pending a successful apprenticeship, apprentices will be encouraged to become full-time members of our team, where their commitment will be highly valued. There is also an opportunity to progress and further your career in the financial sector, including obtaining qualifications that can enhance your professional growth.Employer Description:Invest Southwest, Independent Financial Advisers, established in 2007, offers independent financial advice across the Southwest. We provide a range of solutions, including pensions, investments, protection, estate planning (trusts, wills, powers of attorney), supported by our sister company, Will Management Services.Working Hours :Monday to Friday, between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Team working,Initiative....Read more...
During the Dental Nurse Apprenticeship, you will receive ongoing support, development and training to equip you with the skills and knowledge required to qualify and have a successful career in dental nursing.
Your daily activities could include:
Assisting the dentist in providing safe and effective treatments to patients, from simple check-ups to advanced specialist treatments
Providing patients with a high level of care
Setting up and cleaning surgery
Sterilising instruments
Updating patient records
Maintaining equipment
Preparing instruments and materials for various treatments
Adhering to practice policies and procedures
During your working day, the dental practice will support you with learning the practical skills required, whilst your training provider (Aspiration Training) will teach you the theory side. Your study will be based online with regular teaching and 1-2-1 sessions. Off the job training will be given throughout your apprenticeship during paid working hours.
Training:The apprenticeship provides employment and training within a dental practice to study the Level 3 dental nurse apprenticeship. The apprenticeship is designed to teach the knowledge, skills and behaviours necessary to ensure competency in all aspects of clinical duties including: -
Preparing for Professional Practice in Dental Nursing
Infection Prevention and Control
First Aid and Medical Emergencies
Oral and General Health
Endodontic Treatments
Prosthetic Treatments
Radiation and Radiography
Periodontal Disease and Cavity Restoration
Health and Safety
Extractions and Minor Oral Surgery
Management of Oral Health Diseases and Dental Anatomy, Oral Health Assessments and Treatment Planning
Upon successful completion you will awarded the relevant qualification to apply for professional registration as a dental nurse to the General Dental Council (GDC).Training Outcome:This is a great opportunity to be trained and secure long-term employment. Once qualified, there are a number of routes for further training and development, including dental hygienist, dental therapist or dental cosmetics. Also, the opportunity for career progression into head nurse, team leader, or practice manager.Employer Description:we are a 3 surgery practice with 4 dentists working part and full time mainly under nhs arrangements. We also have a part time hygienist who is private . There are 4 qualified dental nurses with years of experience between them , one trainee nurse and a receptionist.
- the successful applicant would be integral to the smooth running of a well established practice with a great team and an expanding patient base .Working Hours :Mon 8.45 - 5.15pm tues-Thurs 8.45-5.30 fri 8.45-2Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental....Read more...
As the administration apprentice you will be a pivotal member of the team providing support to all members of the team.
Day-to-day duties will include:
Welcoming patients in a friendly and professional manner – reception is the first point of contact
Manage practice diary, administering appointment details
Taking payments, correct balancing of patient accounts
Answer email enquiries in a professional and timely manner
Use of Microsoft packages such as Excel and Word (or equivalent)
Accurate and efficient data inputting – including financial forecasting and patient planning
Produce accurate records and documents including emails, invoicing and KPIs
Prioritising tasks and completing in a timely manner
Supporting team members to complete tasks from all departments within the business
Talking to dental laboratories/other suppliers to ensure the smooth running of the practice
Manage priorities and tasks
Assist with the recruitment and selection of permanent and temporary staff
Assist to facilitate the social events at all sites, including inter site events
Oversee charity sponsorship and organisation
Assist with marketing Treeline of Dental Care in wider Dental Industry and social media, liaising with third party providers where necessary
Work at other practice locations from time to time as required to provide cover as Receptionist
Training:
This apprenticeship is work based learning therefore most of the time you will be working at the employer’s address.
Business Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)
Functional Skills if required
Please note that the apprenticeship standards require the apprentice to sit an End Point Assessment. Please refer to above link for more information.
Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship if there is capacity.
Employer Description:Treeline Dental are a small group of dental practices who have been providing quality NHS and private dental care for over 10 years. Our philosophy is to be forward thinking, ambitious and to provide state-of-the art care for the benefit of our patients. We offer award winning dental care, brand new, state of the art dental practices, and the latest in technology and dental advancements. We also take pride in developing our workforce and have developed structured career pathways within a fully supportive environment.Working Hours :Monday - Friday, 9:00am - 5:00pm. 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
As an Apprentice Medical Receptionist, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. This role is ideal for someone who is passionate about helping others, thrives in a fast-paced environment, and is eager to develop their skills in a healthcare setting. You will work closely with our reception and clinical teams, gaining practical experience while completing your Level 2 Customer Service apprenticeship.
Key Responsibilities:
Patient Interaction: Greet patients in person and over the phone, handling enquiries with professionalism, empathy, and confidentiality
Appointment Management: Book, amend, and cancel appointments using our clinical system, ensuring efficient scheduling for patients and clinicians
Customer Service Excellence: Resolve patient queries and concerns promptly, escalating complex issues to senior staff when necessary
Team Collaboration: Work closely with both clinical cand clerical staff to support the smooth operation of the practice
Compliance: Adhere to NHS policies, including data protection (GDPR), safeguarding, and infection control protocols
What We’re Looking For:
A friendly, compassionate individual with excellent communication and interpersonal skills
A proactive attitude, with the ability to stay calm under pressure and manage multiple tasks
Basic IT skills and a willingness to learn new systems
Commitment to maintaining patient confidentiality and delivering high standards of customer service
Enthusiasm for learning and professional development through the apprenticeship programme
No prior experience is required, but an interest in healthcare and customer service is essential
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:The potential for a full-time permanent position at Kelvingrove Medical Centre upon successful completion of your apprenticeship, subject to performance, business needs, and available vacancies.Employer Description:Kelvingrove Medical Centre is a well-established general practice serving approximately 9,700 patients. The practice operates from a purpose-built facility in Heanor, Derbyshire, providing comprehensive primary medical care services. Kelvingrove Medical Centre continues to innovate and adapt, focusing on the core aims of improving patient services and access.Working Hours :We have two positions available, both Monday - Friday.
One position is 08:00 - 16:00
The other position is 11:00 - 19:00Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Primary Duties and Responsibilities:
Patients:
Process appointment requests from patients by telephone and in person
Receive patients and direct to appropriate surgeries
Deal with visit requests
Registration of new patients and temporary residents
Process patients change of address
Process repeat prescription requests in accordance with practice guidelines
Handling, receipt, and efficient filing of prescriptions
Accepting and dispatching specimens to hospital
Have a full understanding of the appointment system
Have a clear understanding of telephone systems, daytime and out of hours
Computer data entry – processing and recording information in accordance with practice procedures
Taking messages and passing on information
Complete workflow tasks within agreed timescales. This may include any of the following areas:
Cytology- recalls and entering results
Processing and allocating Pathology results
Immunisation recalls (including childhood immunisations)
Scanning medical information to patient records
Allocating workflow to doctors
Read coding medical information
Processing out of hours information received electronically
Updating records when a patient is deceased
Processing online prescription requests
Processing hospital discharge letters
Processing scanned workflow from the doctor
Deduction of patients
Recalls of chronic disease managemen
Processing tasks in Systm One
Processing insurance report/medical records requests
Medical Records:
Management of Medical Records.
Ensure records are kept neat and tidy and in good general repair.
Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients’ medical record.
Ensure all patient contacts are documented in the patients’ computerised medical record.
Reception:
On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.
To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.
Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors
To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.
All duties will initially be overseen by a supervisor with the successful candidate developing to work autonomously and into more complex situations.
The successful candidate will complete all mandatory training required for the role and participate at in house training.
Regular meetings will be held with the supervisor, line manager and course tutor.
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Progression available into other roles such as Receptionist, Medical Secretary, Clinical Coder, Central Administrator, iHeart Administrator.Employer Description:BHF manages the Barnsley Primary Care Network (PCN), which is made up of 32 GP practices, and we also run the iHeart Barnsley out of hours GP service.Working Hours :Monday to Friday between the hours of 08:00 hours and 18:30 hours dependent on the requirements and opening hours of the GP practice.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
