JOB DESCRIPTION
DAP is looking to hire Customer Service Representative at our Fenton, MO Location. The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
REQUIREMENTS:
Must be able to work 8:30 am - 5:00 pm High School (or equivalent) Effective communications skills - verbal and written, SAP experience a plus Grace under pressure - remain positive and focused to the task at hand Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
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People Business Partner
North London/Hybrid Working
Permanent | Full-time (37.5 hours/week)
Salary: £43,745 – £51,875 per year
Are you an experienced HR professional looking for a meaningful opportunity to make a real impact? We are seeking a People Business Partner to join a forward-thinking non-profit organisation in North London. This is a hybrid role with cross-site working, offering the chance to partner with senior leaders and support an organisation dedicated to delivering exceptional services to the community.
About the Role: As a People Business Partner, you will work closely with a portfolio of senior and middle managers, helping to translate organisational people plans into reality. You’ll design, implement, and evaluate HR initiatives that support strategic goals and foster a positive, inclusive workplace culture. You will play a key role in building an employer brand recognised for excellence, supporting the organisation to move from ‘good’ to ‘great’.
Key Responsibilities:
Partner with senior leaders to deliver organisational change and people-focused strategies.
Advise on complex employee relations, HR policies, and employment law.
Design and implement people initiatives that enhance engagement, performance, and retention.
Support leadership in creating a diverse, inclusive, and representative workforce.
Contribute to the continuous improvement of HR processes and practices.
About You:
Fully qualified CIPD member, or equivalent HR experience.
Extensive experience in ER, including managing complex caseloads.
Proven experience supporting senior managers and implementing strategic HR projects.
Excellent interpersonal and communication skills with the ability to influence at all levels.
Motivated, proactive, and committed to continuous improvement with a “can-do” attitude.
Benefits:
Competitive salary and generous annual leave
Hybrid working and flexible arrangements
Employer pension contributions
Health and wellbeing support, including Health Cash Plan & Employee Assistance Programme
Life assurance, family-friendly policies, and travel incentives
Access to professional development and training opportunities
Supportive and collaborative work environment with social events and discounts
Why Apply: This is a unique opportunity to work for a values-driven organisation that places people at the heart of everything it does. You will play a pivotal role in shaping a positive and inclusive culture while supporting the organisation to achieve its mission.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
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