Utilise various contact methods, including phone calls, emails, and other appropriate channels, to reach out to potential clients in the commercial sector
Initiate contact with potential clients, introduce our services, and explain how our consultancy can benefit their operations
Effectively communicate the value proposition of our energy consultancy services, addressing any client inquiries or objections
Conduct thorough needs assessments to understand clients' energy requirements, challenges, and goals
Attend regular sales meetings
Maintain accurate and up-to-date records of client interactions, sales activities, and progress in our CRM system
Follow up with potential clients to nurture relationships, answer questions, and provide additional information as needed
Collaborate closely with the sales team to coordinate appointments, handover qualified leads, and ensure a seamless customer experience
Stay updated on industry trends, regulatory changes, and new energy-saving technologies to enhance sales effectiveness
Seek feedback from clients to continuously improve our sales approach and service delivery
Participate in training sessions, workshops, and courses to enhance sales skills and knowledge
Training:Sales Executive Level 4 (Higher national certificate) Apprenticeship Standard:
Strong interpersonal and communication skills, both written and verbal, to effectively engage with potential clients and build relationships
Excellent organisational skills with the ability to manage multiple tasks and prioritise responsibilities
Training Outcome:
The candidate would progess to full sales advisor role which is a position that can be field based & comes with company car
Employer Description:We’re a utilities company with a bold vision:
Ensuring our customers are treated fairly and with transparency in what has become a complex industry.
We work with UK Business and we know that each business is unique so, we take the time understand your exact requirements.
Understanding the way your business works helps us integrate as your utilities partner, saving you time and reducing operating costs.
It also allows us to work alongside your business seamlessly, with quality assurance and first in class customer service.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 3.00pm.Skills: Communication skills,IT skills,Presentation skills,Team working,Initiative....Read more...
Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ford and Slater. We are looking for passionate individuals with a love of all things that drive.
Key Accountability & Responsibilities
To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact
To greet customers in a friendly, professional and courteous manner
To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
In conjunction with Service Advisor/Senior Service Advisor, to encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager/Depot Manager for service improvement
To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception
To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions
To obtain customer authorisation and order numbers
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed
Employer Description:The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following: •Over £10 million invested in new dealerships in the last ten years •Eleven dealerships across the East Midlands and East of England, over 525 employees •Seven ATFs across the group •Winner of the Motor Transport Apprenticeship of the Year Award in 2018 •Winner of the PACCAR Financial International Dealer of the Year in 2018 •Noden Truck Centre was acquired in January 2019 •Winner of Retail Sales of the Year in 2018 •Winner of DAF's International Dealer of the Year 2020 As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.Working Hours :Days and shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Respond to customer enquiries, promoting suitable DHL services and securing bookings.
Promote cross-selling and upselling in line with DHL's product portfolio.
Aim for first-time resolution to reduce repeat contact and improve customer satisfaction.
Handle tracking requests efficiently to reduce unnecessary trace files.
Address objections professionally to retain customer trust and avoid complaints.
Identify and pass on sales opportunities for long-term business.
Accurately capture and validate booking data.
Perform service checks and advise customers of restrictions or requirements.
Promote DHL services and automated tools.
Provide and amend price/transit quotations as requested.
Increase enquiry-to-booking conversion rates.
Manage track and trace requests, ensuring thorough documentation for investigations.
Training:
Initial 6-week training period at your work placement.
Ongoing training and development provided throughout the apprenticeship.
Training Outcome:Upon successful completion of the apprenticeship, you can expect opportunities for career progression within DHL and the wider logistics and customer service industry, including:
Customer Service Advisor – taking on more responsibility and handling complex customer queries.
Team Leader or Supervisor – leading a customer service team and supporting their development.
Specialist Roles – such as Sales Support, Operations Coordinator, or Claims Handler.
Further Apprenticeships or Qualifications – including Level 3 Customer Service Specialist or Leadership & Management qualifications.
Long-term Career Growth – with potential to progress into roles across departments such as sales, operations, or account management within DHL or similar organisations.
Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday to Friday, 8.00am to 7.00pm, shifts scheduled between these hours.Skills: Communication skills,Customer care skills....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
* Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
* Ideally have experience in booking cruises and creating bespoke international travel itineraries.
* Strong knowledge of travel systems and booking procedures.
* A customer-focused approach and genuine passion for travel
Shifts:
* Monday - Friday: 8.30am - 5.30pm
* 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
? Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
? Ideally have experience in booking cruises and creating bespoke international travel itineraries.
? Strong knowledge of travel systems and booking procedures.
? A customer-focused approach and genuine passion for travel
Shifts:
? Monday - Friday: 8.30am - 5.30pm
? 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Customer Service & Sales Advisor – Mandarin SpeakingLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.
Requirements:
Fluency in both spoken and written Mandarin and English.Strong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with the majority of client communication by telephone and email.Salary and Benefits:
£24,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics including organising and arranging deliveries
Training:
You will learn the key principles, practices and skills that underpin the role
You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme
Training Outcome:Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
Maintenance, System and Diagnostic Technicians
Service Team Leader
Service Manager
After Sales Manager
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Are you looking to kick start your career in the Powered Access Industry? Keen to work for one of the fastest-growing companies in the UK? Then Star Platforms could be the perfect opportunity for you.Star Platforms is looking for dynamic individuals who are passionate about customer service, teamwork, and sales—and who want the chance to earn while training for a nationally recognised qualification.If you have the potential to be a future leader, and you're eager to immerse yourself across all areas of a business while building a long-lasting and successful career, then this could be the right path for you.How Star Platforms Will Support YouFrom your very first day, you’ll be fully supported in your role to ensure your development is nurtured throughout your journey with Star Platforms.As part of this 12-month apprenticeship programme, you will gain the tools and experience needed to be successful in the role. Over the course of the programme, you will explore:How the Powered Access Industry operates, from initial customer contact right through to the delivery of equipment on-site.How Star Platforms’ wide range of machines and services work from both sales and operational perspectives.Various departments across Star Platforms, where you’ll receive hands-on training to build a well-rounded understanding of the business.What it takes to deliver exceptional customer service—the very thing that sets Star Platforms apart from the competition and keeps customers coming back.What a Typical Day Looks LikeNo two days are the same at Star Platforms. Every call and customer request is different, which means you’ll gain experience across multiple areas of the business. This variety will help you discover your strengths and decide how you’d like to develop your career further.Your Key Responsibilities Will Include:Engaging with customers via phone and email, building strong relationships that encourage repeat business through excellent customer service.Supporting customers by providing information about Star Platforms' products, preparing quotes, fulfilling orders, and closing sales over the phone.Updating Star Platforms’ systems to ensure accurate information is recorded, allowing the next stage of the process to run smoothly across internal teams.Collaborating with your team to help maintain the highest standards across the business, always putting the customer at the centre of everything you do.Training:Level 3 Customer Service Specialist.Training Outcome:Throughout your apprenticeship you will receive the training to become a Hire Desk Sales Advisor upon successful completion of the apprenticeship, which could lead to progression to Team Leader or Managerial roles in the Future.Employer Description:Star Platforms offer a UK wide powered access hire service.Working Hours :40 hours per week, Monday - Friday. Hours are 8.00am - 5.00pm or 8.30am - 5.30pm.Skills: communication skills....Read more...
We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.
Duties:
Promote good customer relations
Identify accurately customer requirements
Ensure all telephone enquiries are answered courteously and efficiently (once confident)
Maintain and continually improve the quality of service provided to the customer
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.Employer Description:B M Motoring Centre Limited is a family run business established in Staple Hill Bristol for over twenty years. You would be joining an experienced team with lots of on the job support.Working Hours :Monday to Friday, 08:00 - 17:00 (negotiable).Skills: Attention to detail,Problem solving skills,Team working,Initiative....Read more...
Business Development ManagerSalary: £28,000 + bonus
We are Ihasco. We’re a market-leading provider of eLearning focusing on supporting businesses with high-quality Health & Safety, HR, Business Compliance, and Soft Skills workplace training. We’re here to help your teams by making training simple (and, dare we say it, less boring!).
The roleWe're on the lookout for ambitious Business Development Manager to become a key part of our high-energy New Business Sales team.
Your role is to generate interest, build connections, and set the stage for success by booking engaging demo calls with our Business Development Managers. If you're a go-getter who thrives on building relationships and driving growth, we want to hear from you!
• Prospecting: Identify and connect with decision-makers in key industries.• Outbound Calling: Engage prospects, uncover their needs, and present tailored solutions.• Building Relationships: Cultivate trust and position yourself as a trusted advisor.• Pipeline Management: Stay on top of leads and opportunities using our CRM system.• Achieving Targets: Consistently surpass monthly and quarterly sales goals.• Staying Ahead: Be an expert in industry trends and what sets Ihasco apart from competitors.• Generate high-quality Meetings: Book impactful meetings for the Business Development Manager by engaging potential clients and identifying strong sales opportunities.
About you:
• Excellent communication skills with a flawless telephone manner and the ability to build rapport • You will manage the full end-to-end sales cycle • A high degree of self-motivation and ambition • The capability to flourish in a competitive environment• Goal-oriented and target-driven, focused and competitive• The ability to analyse your own performance to seek constant improvement • A positive, never-give-up attitude and approach to your work• Eager to learn, coachable and seeking to incorporate feedback to continuously sharpen your approach• Ambitious and hardworking• A commitment to excellence
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! • Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Hit Apply now to forward your CV.....Read more...
Business Development ManagerSalary: £28,000 + bonus
We are Ihasco. We’re a market-leading provider of eLearning focusing on supporting businesses with high-quality Health & Safety, HR, Business Compliance, and Soft Skills workplace training. We’re here to help your teams by making training simple (and, dare we say it, less boring!).
The roleWe're on the lookout for ambitious Business Development Manager to become a key part of our high-energy New Business Sales team.
Your role is to generate interest, build connections, and set the stage for success by booking engaging demo calls with our Business Development Managers. If you're a go-getter who thrives on building relationships and driving growth, we want to hear from you!
• Prospecting: Identify and connect with decision-makers in key industries.• Outbound Calling: Engage prospects, uncover their needs, and present tailored solutions.• Building Relationships: Cultivate trust and position yourself as a trusted advisor.• Pipeline Management: Stay on top of leads and opportunities using our CRM system.• Achieving Targets: Consistently surpass monthly and quarterly sales goals.• Staying Ahead: Be an expert in industry trends and what sets Ihasco apart from competitors.• Generate high-quality Meetings: Book impactful meetings for the Business Development Manager by engaging potential clients and identifying strong sales opportunities.
About you:
• Excellent communication skills with a flawless telephone manner and the ability to build rapport • You will manage the full end-to-end sales cycle • A high degree of self-motivation and ambition • The capability to flourish in a competitive environment• Goal-oriented and target-driven, focused and competitive• The ability to analyse your own performance to seek constant improvement • A positive, never-give-up attitude and approach to your work• Eager to learn, coachable and seeking to incorporate feedback to continuously sharpen your approach• Ambitious and hardworking• A commitment to excellence
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! • Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Hit Apply now to forward your CV.....Read more...
Our client – International consultancy is looking for Senior SAP SD Managing Consultant to join their team on a permanent basis. The role is remote however, travel would be required, and you would need to be based in Germany.
Working with the client means contributing to high-impact projects in a global setting where your skills, expertise, and dedication will be recognised. You will play a key role in shaping strategic initiatives, leveraging SAP’s latest innovations.
Here, you’ll have the opportunity to make a tangible difference for leading organizations while advancing your career within a vibrant, supportive, and innovative environment.
Your Role
As a leader within our SAP S/4HANA practice, you will:
12+ years of experince in SAP
Drive SAP S/4HANA implementations across the full project lifecycle, focusing on areas such as Sales (SD) and Customer Service (CS).
Analyze business needs, identify relevant SAP features, and recommend best practices to optimize processes and deliver exceptional value.
Lead the planning, preparation, and execution of Fit-Gap and Fit-to-Standard workshops to align business requirements with SAP solutions.
Develop and tailor solution designs for identified gaps, ensuring improved business processes and efficient execution.
Act as a trusted advisor and sparring partner for clients, providing expert guidance on project strategies while managing overall project delivery.
Your Profile
To succeed in this role, you will bring:
A degree in Business Administration, Business Informatics, or a related field; alternatively, equivalent expertise gained through significant professional experience and continuous learning.
Proven experience in 3-5 full project lifecycles with a focus on SAP modules such as Sales and Distribution (SD) and Customer Service (CS).
Deep expertise in Sales & Distribution Execution and/or Customer Service, with the ability to design and implement solutions that drive business success.
Hands-on experience with SAP S/4HANA projects and/or relevant SAP certifications, demonstrating your familiarity with cutting-edge ERP solutions.
Strong communication and stakeholder management skills, enabling you to build trust and establish credibility with clients and team members alike.
By joining the client, you’ll be at the forefront of delivering transformative solutions to global leaders, equipped with the tools, support, and opportunities needed to excel in your career.
If you or someone in your network matches this profile, For more information - please apply for this job or send your CV directly and I will call you back to provide you with more details.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Startin is a family-owned Motor business, trading since 1840 and always within or around Worcestershire. We have an enviable reputation for customer care and our business grows on its recommendation from our customers. We would be delighted to have you as a Startin Vauxhall Customer.
Here at Startin Vauxhall Redditch, you can browse through the entire Vauxhall Range. Staff are on hand to find you the perfect Vauxhall. We provide expertise to customers in Redditch, Worcestershire and the surrounding areas in the Midlands – including Bromsgrove, Alcester, Alvechurch, Bidford-on-Avon, Cotteridge, Feckenham and Selly Oak.
We can look after your car needs, be it an outright purchase or finance sale, a fleet or business requirement or Motability sales & information. We have a forecourt brimming with Approved Used Vauxhalls too. Not forgetting the great aftersales backup with a fully equipped service department, spares/accessories and Vauxhall apparel.
Call us today on 01527 918032 to speak to a member of our team and your Vauxhall dealer in Redditch.Working Hours :Monday - Friday, between 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Head of Recruitment – Retail Sector
Location: London (On-site)
Salary: £50,000 – £55,000 per annum
Full-time | Monday to Friday, 09:00 – 17:00
Must be - Fluent in Romanian and English – both written and verbal
Are you a proactive and experienced recruitment professional with a passion for sourcing top talent in the retail sector? We’re looking for a dynamic Head of Recruitment to lead and develop our hiring efforts across a growing network of stores in the UK and Europe.
Role Overview
This is a pivotal role within the organisation, responsible for shaping and executing recruitment strategies that support business growth and expansion. Working closely with senior leadership and store teams, you’ll ensure we attract, engage and hire high-performing sales professionals who reflect our brand’s values and customer focus.
Key Responsibilities
Recruitment Strategy & Planning
Develop and lead a retail-focused recruitment strategy aligned with the company’s goals
Plan hiring in line with store expansion, seasonal peaks, and team structure
Talent Sourcing & Acquisition
Source and attract sales professionals and customer-facing retail staff
Deliver bilingual recruitment campaigns (English & Romanian)
Use multiple sourcing methods including job boards, referrals, and digital platforms
Candidate Management
Oversee the full recruitment lifecycle from sourcing to onboarding
Provide a high-quality candidate experience throughout the process
Collaboration & Stakeholder Management
Partner with store and HR managers to identify staffing needs
Act as a strategic advisor to ensure hiring success across regions
Data & Reporting
Monitor recruitment KPIs (e.g., time to hire, cost per hire, retention)
Use data to improve processes and recruitment performance
What You’ll Bring
Essential:
Proven experience leading recruitment in retail or a fast-paced, customer-facing sector
Strong record of building high-performing sales teams
Fluent in Romanian and English – both written and verbal
On-site availability in London (Monday to Friday)
Strong organisational, communication, and interpersonal skills
Desirable:
Experience recruiting in multilingual or multicultural markets
A personal interest in the beauty, cosmetics, or wellness industry
Why Join Us?
This is a unique opportunity to shape the recruitment function of a thriving retail business with an international reach. You'll play a critical role in growing dynamic teams that deliver outstanding service and support our continued success across markets.
How to Apply
If you’re a recruitment leader with a passion for people and performance, and you meet the essential criteria, we’d love to hear from you.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
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Sacco Mann are recruiting for a Senior Residential Conveyancer to work for a dynamic and award-winning law firm based in Durham. You will join the expanding Residential Conveyancing team and support junior members of the team.
The Role
You’ll handle a wide range of residential conveyancing matters, including complex cases.
Key Responsibilities
Manage your own caseload of freehold and leasehold sales and purchases with minimal supervision.
Drafting and exchanging contracts
Preparing files for completion
Act as a trusted advisor to clients.
Act as mentor to junior colleagues and support staff
About You
You will have upwards of two years residential conveyancing experience including running your own caseload of files
Excellent organisation skills
Excellent first-class client skills
What’s in it for you?
Competitive Salary
Hybrid working options with flexible work-life balance
Non-contractual bonus scheme
Additional holiday purchase scheme
Death in service benefit
Enhanced family leave pay
Health cashback plan
Perkbox Membership with discounts and offers
If you are interested in this Senior Residential Conveyancing role in Durham then please get in touch with Chloe Murphy on 0113 467 9783 to find out more information or if you’ve a CV to hand, please submit this for review. To hear about other legal opportunities that we have available, please visit our website. Alternatively, if you know anybody who would be suitable for this role then please let them or us know as we offer a reward for successful referral. For full terms, please visit our website.
Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.....Read more...
Account Executive – Wilmslow (Hybrid)Join Citation – A Great Place to Work
Are you a driven and ambitious sales professional ready to take your career to the next level? Do you thrive in a fast-paced, consultative sales environment where your efforts make a real difference? At Citation, we’re on a mission to protect and support businesses across the UK with expert HR, Employment Law, and Health & Safety services. We’re proud to be a Top 100 Best Companies to Work For and winners of multiple Best Workplace awards – and we’re growing fast! Location: Wilmslow HQ (hybrid working)Role: Account ExecutiveType: Full-time, PermanentSalary: Competitive basic + Bonus Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate about assisting clients where we can with a one team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with the service are maximised with all our client interactions. There is varied experience throughout the team, but if you are successful, you have the full team support to understand the role and be the best you can be. What will I be responsible for?• Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.• Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives.• Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition.• Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.• Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.• Build and maintain strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.• Developing a trusted advisor relationship with key stakeholders and executive sponsors.• Contacting customers at relevant touchpoints to complete care calls.• Assisting with high-severity requests or issue escalations as needed. Who are we looking for?• The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.• You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers.
Hit Apply now to forward your CV.....Read more...
Answering telephones - first point of contact when answering calls
Effectively and accurately handling customer service enquiries (e.g. Settlement Figure requests)
Responsible for the appropriate distribution of customer service emails
Maintenance of computerised and manual records (Cleansing customer files to remove unnecessary information, ensuring documents are scanned so we hold a digital copy)
Day-to-day filing/photocopying/scanning
Monitoring stationery stock levels and ordering when appropriate
Production of documentation for signing by customers
Processing of payouts once signed documents received
Liaising with suppliers to request invoices and any amendments
Contacting funders to provide relevant information and ensure payouts are smoothly processed
Loading of new proposals onto deal management system
Checking and processing own book payouts
Learn to use Leasesoft for our own book lending (inputting of deals & in life servicing once live)
Completing relevant searches requested by the sales team/directors required for underwriting (Experian, land registry, valuation)
Actively chase any outstanding original documentation for own book agreements if not received at payout
To attend and/or complete any mandatory training courses stipulated by the Company
To ensure the educational aspects of the apprenticeship are completed in a timely manner
Training:You will be working towards a Level 3 Business Administrator Apprenticeship standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.Training Outcome:Potential to move to other areas of the business internally, such as collections or sales, as well as progressing into the administration team. Opportunities are also available in the wider group in marketing, HR and finance.Employer Description:Ignition is a leading provider of vehicle and asset finance, helping finance a diverse range of plant, machinery, business equipment, motor, light and heavy commercial vehicles and renewable energy. Our finance solutions are provided either through our funds, or via joint trading relationships with a panel of major finance houses.
Ignition doesn't just refer to external funders - we also lend directly from our own funds. This dual role allows flexibility, more control over proposals, potentially faster decision making, and access to deals competitors may not offer.
Customers receive dedicated account managers and one-on-one support. A more human, responsive and supportive experience throughout the finance journey. Funds a wide range of assets including commercial vehicles, construction equipment, renewable energy tech and agriculture machinery.
Based in the Southwest, but serving clients across the UK as part of the STAR Asset Finance Group. Combination of regional knowledge with nationwide capability.Working Hours :Monday to Friday, 9am to 5pm, 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Account Executive – Wilmslow (Hybrid)Join Citation – A Great Place to Work
Are you a driven and ambitious sales professional ready to take your career to the next level? Do you thrive in a fast-paced, consultative sales environment where your efforts make a real difference? At Citation, we’re on a mission to protect and support businesses across the UK with expert HR, Employment Law, and Health & Safety services. We’re proud to be a Top 100 Best Companies to Work For and winners of multiple Best Workplace awards – and we’re growing fast! Location: Wilmslow HQ (hybrid working)Role: Account ExecutiveType: Full-time, PermanentSalary: Competitive basic + Bonus Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate about assisting clients where we can with a one team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with the service are maximised with all our client interactions. There is varied experience throughout the team, but if you are successful, you have the full team support to understand the role and be the best you can be. What will I be responsible for?• Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.• Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives.• Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition.• Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.• Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.• Build and maintain strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.• Developing a trusted advisor relationship with key stakeholders and executive sponsors.• Contacting customers at relevant touchpoints to complete care calls.• Assisting with high-severity requests or issue escalations as needed. Who are we looking for?• The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.• You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers.
Hit Apply now to forward your CV.....Read more...
JOB DESCRIPTION
Location: Vernon Hills, IL
Department: Rust-Oleum US Marketing
Reports To: Director, Pricing Strategy
JOB PURPOSE:
The Manager of Platform Pricing Strategy will be responsible for setting and monitoring the pricing strategy for assigned product platforms / channels, working with Product Management, and working with Sales to create and execute account level pricing plans in line with this strategy. Additionally, this role will be responsible for promotional guidance for the key platforms. This position reports to the Director of Pricing Strategy.
RESPONSIBILITIES
Pricing Strategy Creation
Work with Product Management, Sales, and Leadership to design, develop, and maintain comprehensive and harmonized market-based pricing strategies for each platform, executed at the channel and account level designed to achieve sales and margin objectives.
In line with the designed strategy, continuously monitor and ensure new and existing pricing strategies are consistent, equitable, and profitable across all accounts, channels, and product lines.
Design new and innovative pricing models suited to the product platform aimed at maximizing margin while retaining customer traction.
Work with Product Management and Sales to set and execute pricing strategy for new product launches designed to achieve sales and profitability targets.
Partnering with the Trade and Sales Teams, implement and lead a best-in-class promotion's strategy, designed to improve promotional analytics and ensure effectiveness and profitability of promotions.
Price Negotiation & Execution Support
Serve as a strategic advisor for pricing and work closely and communicate frequently with senior leaders, Sales Team, and Product Manager Team members regarding price adjustments.
Develop and leverage innovative methods to identify and propagate pricing opportunities targeted at margin enhancement and driving sales volumes.
Play a key role in supporting the sales team on price negotiations and ensure pricing is aligned with the platform strategy.
Monitor raw material costing and develop pricing actions design to mitigate margin erosion risk and maximize margins.
QUALIFICATIONS
Education: 4-year BS degree in business or mathematics/statistics or engineering with an MBA being an added advantage.
Experience: 7+ years of relevant professional experience; 2+ years of management and leadership experience in Pricing and Business Strategy.
A subject matter expert on Product Pricing or Pricing Strategy.
Analytic and strategic thinking skills, with ability to digest complex information and make data-driven decisions.
Leader with a passion for people with the ability to exert formal and informal influence across functions.
Passionate problem solver and creative thinker, with ability to pitch new ideas and be open to feedback.
Dynamic and agile: Ability to think in a creative and strategic way, but be adept at delivering operationally to ensure tasks are followed through to completion. Ability to work efficiently and flexibly to deliver results.
Strong decision making and prioritization skills, especially when multiple trade-offs are involved and faster decisions are required.
Empathy and good listening skills to understand the needs/pain points of your customers/ stakeholders.
Excellent facilitation to effectively facilitate requirement gathering/elicitation sessions with senior business leaders/stakeholders
LEADERSHIP TRAITS
Leadership: Demonstrate a set of mindset and behaviors that align people, enable them to work together in an effort to accomplish desired goals in rapidly changing environments.
Strategic Planning: Is proactive, forward-looking and can anticipate trends. Has vision and can create competitive and breakthrough strategies and plans.
Change Management: Ability to adapt to change, anticipate future needs, is flexible, overcomes resistance to change, and demonstrates managerial courage
Problem Solving: Is able to understand and evaluate complex issues and devise and implement successful solutions. Is focused on results, can see hidden problems, and takes logical approach and probes fruitful sources for answers. Is proactive and decisive in nature
Communication: Has effective verbal communication and presentation skills, has effective writing abilities (clear and succinct), had executive presence, has active listening abilities, and can convey important or critical messages that have the desired effect.
Collaboration: Identifies opportunities for shared resources, seeks partnerships, is a team player, and involves others. Builds commitment, fosters open dialogue, and supports diversity and input from all team members. Is open minded and transparent.
Decision Making: Uses critical thinking skills, has a track record of making high quality decisions, does not hesitate when making decision, is confident, and is action oriented.
Financial Acumen: Has demonstrated financial acumen, can successfully budget and forecast, and understands cost implications of decisions.
Developing Others: Coaches others and nurtures emerging leaders. Is a keen listener, provides challenging/stretch assignments, encourages development, confronts and deals with performance issues effectively and delegates tasks effectively in order to develop others.
Judgement: Adopts strategic, analytical and carefully weighted decision-making process in the evaluations of alternative scenarios.
Integrity & Commitment: Demonstrates integrity, has commitment, shows moral courage, demonstrates emotional intelligence, is values-driven, respects the Company culture, and demonstrates responsible entrepreneurship. Has a can-do attitude and the desire to go above and beyond.Salary Range: $95,000 - $110,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:As an apprentice, you will learn on the job while also receiving structured training to support your development.
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship:
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday - Friday, 8:00am - 4:30pm (Weekends could be a possibility).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2
Functional Skills in maths and English if required
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am-10.00pm.
Exact shifts TBC.Skills: Team Working,Organisation Skills....Read more...
