Holt Executive are supporting a leading defence industry organisation on their hire for an experienced Head of Commercial to support its business growth. The ideal candidate will have extensive experience negotiating and administering contracts with key defence customers, including UK and US government agencies and major defence contractors.
As a member of the Senior Management Team, you will lead commercial activities, collaborating with Business Development and Project Management teams to develop solutions for tenders and oversee contract management.
Key Responsibilities
- Lead contractual activities in tender processes, preparing responses and supporting bid approvals.
- Provide commercial risk guidance to the Senior Leadership Team, advising on terms and conditions.
- Draft and review agreements, ensuring compliance with due diligence policies.
- Support Supply Chain teams in subcontract negotiations.
- Advise and assist Project Management teams in contract execution from initiation to closure.
- Resolve contractual conflicts and ensure effective risk mitigation.
- Manage and develop the Commercial Team, ensuring best practices.
Skills & Experience Required
Essential:
- 10+ years experience.
- Strong knowledge of UK and international defence contracts, including pricing, financing, and contract law.
- Experience negotiating contracts and working across business boundaries.
Personal Attributes:
- Independent thinker with strong leadership and negotiation skills.
- Ability to assess and mitigate contractual risks.
- Effective manager and team leader, able to drive process improvements.
Security Clearance
Due to the nature of the business, UK Security Clearance is required. Applicants must have proof of identity, employment history, and UK residency for at least five years.
REF: RW....Read more...
Hardware and Technology Management
Organise and administer the provision of hardware across Support Office, Contact Centre and Practices – ensuring repairs are facilitated and replacement items supplied as appropriate.
Organise and administer the provision of mobile telephones across the business – ensuring usage remains within agreed limitations and handsets are tracked effectively.
Set up and administer an asset register for all technology assets, ensuring a robust.
process is in place for leavers, changes and joiners.
Service Management
Responsible for the delivery of broadband contracts across the Damira estate, ensuring effective vendor engagement and problem solving where appropriate.
Act as the first point of contact and vendor liaison for telephony providers; be the first point of contact for all internally raised issues.
Manage the administration of card payment terminals across the business – providing new handsets as necessary and liaising with finance and the wider operations team on an ad hoc basis.
Responsible for the delivery of any other negotiated technology related contracts as may be necessary – providing feedback on behalf of the business as required.
Projects
Under the direction of the Central Operations Manager, administer development projects contributing to IT infrastructure, cyber security posture and process automation.
Assist in the delivery of wider projects and programmes of work as when required.
Communication and Relationships:
Act as the first point of business contact for relevant technical issues and agreed projects.
Work collaboratively with Business Managers, Regional Managers, wider practice staff and other Support Office departments.
Provide recommendations as to the best value when monitoring other existing contracts for compliance. Provide feedback to the Central Operations Manager if there are any breaches.
Communicate effectively and professionally with external vendors and partners – ensuring relationships are maintained whilst escalating concerns as appropriate to the Central Operations Manager.
Ambassador
Role model the Damira values and behaviours whilst carrying out the role both internally and externally.
Training Outcome:Expanding and growing organization so there may be future growth in the role.Employer Description:A privately owned Dental Group of 42 practices plus a Contact Centre. The group offers NHS and private dental services.Working Hours :Monday to Friday, 8.30am - 5.00pm, with a 30 min unpaid lunch break.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Adaptability,Time management....Read more...
Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, youll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.
Key Responsibilities:
- Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
- Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
- Propose pricing and updates for in-service support, tailored to specific client requirements.
- Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
- Maintain service level compliance and accurate quoting/communication records.
- Generate internal and external customer service reports.
- Work closely with CLS Sales Manager to improve service offerings and address customer needs.
Skills & Experience Required:
Essential:
- Prior experience in a customer service or support role.
- Strong interpersonal and customer-facing communication skills.
- Able to work independently, manage time, and solve problems effectively.
- Proficient in Microsoft Office applications.
Desirable:
- Experience with ERP systems.
- Understanding of import/export processes including dual-use or military goods.
- Familiarity with Jira and Confluence.
Personal Attributes:
- A positive, flexible, and proactive approach to challenges.
- Strong attention to detail and organisational skills.
- Excellent written and verbal communication.
- Values-driven: Teamwork, Integrity, Excellence, Courage.
Work-Life Balance & Benefits:
- 37.5-hour workweek with Friday lunchtime finishes
- Hybrid and flexible working options
- 28 days annual leave + Christmas shutdown
- Holiday purchasing scheme
- Pension matched up to 5%
- Income protection & life assurance policies
- Employee Assistance Programme mental health, remote GP, second opinion and physio
- EV salary sacrifice scheme & company share incentive plan
- High-street discount platform and regular wellbeing initiatives
- Free onsite parking, gym discounts & social activities
- Career development support and structured L&D opportunities
Security Clearance Requirements:
All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.
Interested?
If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.....Read more...
My client, a leading provider of secuirty servcies are looking for a driven and client-focused Account Manager to oversee key contracts across Newcastle and the surrounding region. The role will involve building strong client relationships, ensuring service excellence, and delivering on both operational and commercial objectives. This is an exciting opportunity for a proactive professional with experience in managing contracts and teams within a fast-paced service environment.Requirements:
Proven experience in account management within security, facilities, or related service sectors.
Strong communication, relationship-building, and problem-solving skills.
Commercial awareness with the ability to manage budgets and drive performance.
Experience in leading and motivating operational teams across multiple sites.
Responsibilities:
Act as the main point of contact for clients, ensuring high levels of satisfaction and retention.
Oversee day-to-day service delivery and performance across assigned accounts.
Manage budgets, reporting, and compliance requirements effectively.
Identify opportunities for service improvements and contract growth.
....Read more...
Position: Technical Service Manager
Job ID: 2394/12
Location: Surrey
Rate/Salary: Competitive Salary
Benefits: Great Benefits
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors – visit www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The job description below will outline this position: Technical Service Manager
Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you’ll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the (insert job title):
Manage and coordinate all CSCS4 support cases for UK Government contracts
Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
Oversee service visits, logistics, and equipment management
Provide updates to senior management and deliver process improvements
Train and support engineering staff and assist with new service launches
Organise and manage engineer service visits, ensuring correct equipment, documentation, and logistics are in place.
Qualifications and requirements for the (insert job title):
DV Security Clearance (or ability to obtain)
Royal Navy technical communications experience (COMSAT, MILSAT, MNE, Message Handling)
Strong understanding of MOD networks (land & sea)
Technical background in electronics, IT networking, and satellite comms
Excellent communication, organisation, and problem-solving skills
Flexibility to travel as required
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Join a global leader in advanced defence technology, delivering mission-critical systems that support naval forces around the world. Our client is seeking an experienced Service Delivery Manager to take a key role within their Integrated Logistics Support (ILS) function, ensuring the smooth delivery and through-life support of complex maritime systems.
This role offers the chance to lead from the front - managing high-value contracts, driving technical excellence, and working closely with engineering teams to ensure mission success.
The Role As Service Delivery Manager, you will:
Lead the delivery of a complex SONAR system support programme.
Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
Oversee scoping, resourcing, and definition of ongoing and new work packages.
Ensure compliance with safety, environmental, and quality standards.
Collaborate closely with engineering, production, and programme management teams.
Act as the primary point of contact for delivery performance, ensuring contractual commitments are met.
About You
Degree or equivalent experience in engineering, logistics, or a related field.
Proven experience in service delivery, ILS, or through-life support in a complex engineering environment (defence, aerospace, or similar).
Strong leadership, organisational, and stakeholder management skills.
Eligible to obtain UK security clearance.
What’s on Offer
Competitive salary + annual bonus.
Optional 9-day fortnight or early finish Fridays.
Flexible and hybrid working arrangements.
25 days annual leave + Christmas shutdown (with option to buy/sell).
Time off in Lieu (TOIL) – up to 1 day per month.
Pension – from 5% employer contribution (employee options up to 70%).
Life cover at 4x salary.
Private healthcare, dental, and critical illness cover (optional).
Employee rewards hub – discounts at 200+ retailers.
Relocation support available for the right candidate.
Why Join? You’ll be working at the cutting edge of naval technology, in a role that truly impacts the operational readiness of allied defence forces. The company offers a supportive, flexible working culture with a strong emphasis on collaboration, innovation, and professional growth.
Application Notes Due to the nature of this work, applicants must be eligible for UK security clearance.....Read more...
The Opportunity Hub UK is thrilled to present an extraordinary opportunity for an experienced Events Manager to join a thriving organisation based in London. This position offers a chance to make a profound impact in the dynamic events industry, where creativity, professionalism, and passion converge. We represent a renowned name in the events sector, known for curating exceptional experiences that leave a lasting impression. With a commitment to excellence, they are seeking an Events Manager to play a pivotal role in their ongoing success. As the Events Manager you will assist the Events Director in creating bespoke proposals for clients, as well as manage your own clients and events. Reporting directly to the Events Director, you will oversee the entire event lifecycle from concept to execution. Key Responsibilities:Collaborate with clients to understand their event requirements and translate them into a captivating experience.Managing and facilitating virtual events.Ensure compliance with all client privacy and security protocols.Manage vendor relationships, negotiate contracts, and source high-quality suppliers.Oversee event logistics, including venue selection, catering arrangements, and technical setup.Recruit, train, and manage an event team to ensure seamless execution.Monitor event progress, identify potential issues, and implement corrective measures.Happy to travel for events both in the UK and abroad Requirements:A minimum of 3 years’ event management experience ideally with an event agencyExtensive knowledge of venues, hotels and suppliers especially in London, but also throughout EuropeExcellent communication and interpersonal skills to liaise with clients, vendors, and internal teams.Strategic thinker, consulting approach to solution finding and excellent problem-solving skillsStrong organisational and time management skills to manage multiple projects simultaneously.Proficient in event management software and project management tools.A passion for creating memorable experiences and exceeding client expectations.Benefits:Salary range between £30,000 - £35,000 Depending on experience.Immerse yourself in a dynamic and creative work environment.Collaborate with a team of talented event professionals.Gain experience in a variety of event types, from conferences and exhibitions to social gatherings.Develop your expertise in event management strategies and techniques.Contribute to the success of a thriving events organisation.If you are an experienced and passionate Events Manager seeking to make a meaningful contribution to a thriving events company, this is the perfect opportunity for you. Apply now and become an integral part of our team's journey to create exceptional events that leave a lasting impact. We look forward to welcoming you to this exciting chapter in your career. Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.....Read more...
Full-Time; PermanentDate Posted: July 11, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).The Account Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.Why join our Team?
Inspires an exhilarating and fun-loving workplace.Supports a flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019
What will you do? The Account Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to: Account Management
Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize ticket sales, processes, and technology.Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.Provide timely ticket reporting for internal and external events.Communicate with stakeholders on event build information for websites and e-blasts,Proof guest communications for pre-sales, announcements, cancelations, and event updates.Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.
Ticketing Operations & Process Management
Manage and maintain online ticketing systems, policies and proceduresManage and provide onsite support for the Box Office during eventsResponsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.Manage inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.
Leadership & Administration
Inspire team to maximize their potential and productivity through optimization of processes and technology.Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.Manage regular maintenance of ticketing software programs.Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.Ensure all corporate and client planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures.
What else?
Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.1 – 2 years’ experience in sales or account management.Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.Strong understanding of ticketing technology and equipment.Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.Strong communication skills both written & verbal, with firm attention to detail.Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.Experience with Paciolan is considered an asset.Successful candidates must undergo a Criminal Record Check.
Who are you?
Strategic and creative team playerResults-oriented collaboratorMethodical and detail orientedTactful change makerCommitted to striving for excellence.Eager to make a difference.
Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $72,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
