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Customer First Point of Contact Administrator Apprentice
Roles and Responsibilities: Undertaking reception duties - To be the first point of contact for customers and professionals when contacting Age UK Sheffield by telephone, forwarding selected telephone callers to the appropriate member of staff, volunteer or student Taking brief messages and passing these on via email or telephone in the case of community workers and fielding calls to Senior Management Working closely with the Information and Advice triage officer role and passing on calls appropriately to this function Developing knowledge of resources and services available to older people in Sheffield and responding appropriately to information and signposting queries Working closely with Information and Advice volunteers supporting on reception and answering calls To ensure all customer and professional information queries are recorded on Age UK Sheffield CRM system in accordance with policies and procedures Maintain up to date answer phone message and ensure all voicemail messages are responded to in a timely manner Greet and welcome visitors to the offices between 9.00am and 5.00pm, ensuring they sign in, are made aware of health, safety and security regulations and inform the relevant member of staff of their arrival Gain and maintain understanding of all Age UK Sheffield services To undertake word processing, electronic communication, telephone communication, filing, printing and photocopying work as required Support the general day to day running of the office, preparing rooms for meetings, setting up equipment, sorting incoming and outgoing post, printing out newsletters, assessment packs etc Ensure that the reception area and office is kept tidy and projects a business-like image To participate in general house-keeping duties to maintain a clutter free professional office environment General: Ensure our services are accessible for all, flagging the need for interpreters where necessary Prepare for and contribute to regular supervision and annual appraisal Work within Age UK Sheffield’s policies and procedures, contributing to their review and development as required Ensure that any concerns are directed to Service Delivery and Standards Manager in accordance with Complaints Policy Ensure all database entries adhere to Information Quality Standards Attend service delivery meetings as appropriate Actively maintain good equal opportunities, data protection and health and safety practice Undertake any other tasks that can be reasonably expected within the scope and spirit of the job Work with administration colleagues and volunteers to provide cover to first point of contact function as necessary Training:Qualification: L3 Business Administrator Apprenticeship Standard Assessment: Knowledge Test Portfolio-based interview Project/Improvement presentation Venue: Block 1, Pennine Five Campus, 41 Silver Street Head, Sheffield City Centre, Sheffield S1 2DD Attendance: Blended Learning, face to face and google classroomTraining Outcome:To be discussed and agreed.Employer Description:We're a local charity working in Sheffield to support older people, their families and carers. We want everyone to be able to love later life. Age UK Sheffield is a local independent charity with around 60 staff members. We help over 4,000 local older people every year, offering support, activities, events, befriending, information and more. It's a great place to work if you really want to make a difference in people's lives. We are an equal opportunities employer and welcome applications from all sections of the community. Because of the nature of our work with older people, all roles are subject to a Disclosure and Barring Service check. We have a generous annual leave policy – 30 days annual leave plus public holidays (pro rata). We are an inclusive organisation who embrace and celebrate difference. We welcome and encourage applicants from people from Black, Asian and other minoritised communities, people who are LGBTQ+ and people living with disabilities. We are a Mindful and Disability Confident employer.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Professional and discreet ....Read more...
Early Years Educator Apprentice Level 3
As part of your role, you will: Support the daily care and development of children aged five months to four years Assist in planning and delivering engaging activities that promote learning, creativity, and social skills Help create a warm, safe, and stimulating environment for children to thrive Encourage positive behaviour and social interactions among children Support children's personal development, including hygiene, meal times, and nap routines Work closely with experienced early years educators to learn best practices in childcare Ensure the nursery environment remains clean, organised, and welcoming Build strong relationships with children, parents, and colleagues Develop your knowledge and skills through practical experience and structured training Duties and responsibilities: Provide the highest standards of quality care and education Maintain health, safety, and security measures at all timesStay updated and act in accordance with current legislation, policies, and procedures Contribute to a programme of activities within the EYFS based on children’s interests and age suitability, working collaboratively with other staff Be an active and positive team member Attend all out-of-hours activities, including training, staff meetings, parents’ evenings, and events Assist with washing and changing children as required Provide comfort, warmth, and emotional support to all children Effectively supervise children at all times, ensuring their safety and well-being Engage and interact positively with children to enhance their learning experience Ensure a high-quality environment that meets the needs of all children Uphold hygiene and safety standards suitable for young childrenRespect the confidentiality of all information received Build and maintain strong relationships with parents, working in close partnership to support children’s development Develop your role within the team, particularly in the capacity of a key worker, keeping children’s files up to date and completing observations Carry out domestic duties as required to maintain a clean and organised environment This apprenticeship is ideal for someone who is passionate about early years education, eager to develop their skills, and committed to providing the best start in life for young children.Training:Early Years Educator Level 3 Apprenticeship Standard: On the job training with the employer whilst working towards an apprenticeship standard including Functional Skills if appropriate Regular work-based assessments/observations carried out by an ABM Training Tutor Assessor, to determine competency and meet with Awarding Body standards Training Outcome: Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary Upon completion there may be the opportunity for a permanent role and progression within the nursery Employer Description:At Grove Hall Nursery, we provide a warm, nurturing, and stimulating environment where children can flourish. Nestled in a beautifully renovated church hall in the heart of Balham, London, our private day nursery welcomes children aged five months to four years, offering a safe and inspiring space to learn, play, and grow. We believe that early childhood should be filled with wonder, discovery, and joy. Our dedicated team, led by two highly experienced managers, ensures each child receives the individual attention they need to build confidence, independence, and essential social skills. With years of expertise in childcare, we are committed to creating a secure, caring, and engaging setting where every child thrives. At Grove Hall, learning is an adventure. Our enriched curriculum includes music and movement, cooking sessions, and sports clubs, helping to spark creativity and encourage a lifelong love of learning. We are Ofsted-registered and operate Monday to Friday, 7:30 am – 6:30 pm, providing flexible childcare that fits around busy family life. We take immense pride in creating a home-from-home atmosphere, where little ones feel cherished, inspired, and excited to explore the world around them.Working Hours :Monday to Friday, 7.30am - 6.30pm (with shift patterns of 8 hrs + 1hr lunch). 40 hours per week.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Non judgemental,Patience,Eager to learn,Warm and Caring,Calm under pressure,Punctual,Calm under ressure,Enthusiastic,Empathy ....Read more...
Governance, Assurance and Data Protection Assistant Apprentice
This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. Principal Duties and Responsibilities: Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc. Liaise with tenants and other data subjects on queries or concerns relating to data protection requests Scan, photocopy and maintain documents in line with data protection guidelines Deal with basic office management such as stationery supplies and post Use the IT systems to maintain records as required Always maintain confidentiality and handle all information in accordance with the Data Protection Policy Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate Leadership and Corporate Responsibilities Work effectively with other team members to meet deadlines and provide excellent customer service Maintain strong links and working relationships with internal customers Promote and lead by example on equality, diversity and inclusion Contribute to improving and implementing new/revised processes Ensure adherence to data security and protection policies and processes Special Instructions: To uphold the vision and values of the emh group and emh homes To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered To ensure a safe working environment in accordance with Health and Safety Regulations To attend fire drills and staff meetings To attend training events as required To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer To respect the confidential nature of personal information To recognise and promote emh group’s Equality and Diversity Strategy Full training will be provided in all areas to meet with the apprenticeship programme.Training: Business Administrator Level 3 Apprenticeship Standard Functional skills in maths and English if required Internal relevant training courses as required for the job Training Outcome: It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway Employer Description:emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 9.00am - 5.00pm (Annualised hours Contract)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...
Home Ownership Apprentice
An excellent opportunity has arisen for an apprentice to work for emh in the Home Ownership Team, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The work will include delivering front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS. Principal Duties and Responsibilities: 1- Functional responsibilities Provide services to emh homeowners. Respond to general queries from homeowners in respect of their lease. To support the Homeownership officers by carrying out administrative functions as required. Maintain accurate records including on the housing management system (MRI) workflows and email and correspondence. Liaise with Finance Officers in the preparation of annual service charge budgets, estimated and audited accounts. Systems are kept up to date and queries distributed where necessary. Ensure incoming post/emails/workflows are distributed quickly and responded to in a timely manner. Present information clearly, through a variety of methods. 2 - Customer Service and Team working Deliver excellent customer service. To undertake specific projects, specialist tasks, involvement in working groups as required. Understand customer circumstances, using profiling information so that we can tailor services to best meet individual needs. Ensure you are accessible to customers and that their enquiries are dealt with efficiently and effectively. Resolve customers’ expressions of dissatisfaction or complaints at first point of contact, where this is not possible, assist in complaint resolution. Provide support to team members and other colleagues as necessary. Proactively and flexibly work as a member of the wider team, supporting others and responding positively to customer and business needs. General Responsibilities Work effectively with other team members to meet deadlines and provide excellent customer service. Maintain strong links and working relationships with internal customers. Promote and lead by example on equality, diversity and inclusion. Contribute to improving and implementing new/revised processes. Ensure adherence to data security and protection policies and processes. Special Instructions: To uphold the vision and values of the emh group and emh homes. To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered. To ensure a safe working environment in accordance with Health and Safety Regulations. To attend fire drills and staff meetings. To attend training events as required. To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer. To respect the confidential nature of personal information. To recognise and promote emh group’s Equality and Diversity Strategy. Full training will be provided in all areas to meet with the apprenticeship programme.Training Outcome:There may be a full time position available for the right candidate however, please note that this is not guaranteed.Employer Description:With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 09:00 - 17:00 . 1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience ....Read more...
Deputy Nursery Manager
Company Overview: The Opportunity Hub UK is currently recruiting for a Deputy Nursery Manager position on behalf of a prestigious childcare provider in London. With a strong commitment to providing high-quality care and fostering a stimulating learning environment, our client strives to ensure that every child reaches their full potential under their care. Job Overview: As Deputy Manager, you will play a pivotal role in providing exceptional care and learning experiences for children while ensuring a safe and supportive environment. You will work closely with the Nursery Manager to support the team and uphold outstanding practices in accordance with statutory frameworks. Here's what you'll be doing:Assuming managerial responsibilities in the absence of the Nursery Manager, ensuring the smooth operation of the setting.Ensuring compliance with all policies, procedures, and practices to maintain high standards of care and safety.Understanding and implementing safeguarding and child protection policies and procedures effectively.Demonstrating sound knowledge of security procedures related to child drop-off and collection.Ensuring adherence to Data Protection Policy at all times.Description of Duties:Leading, guiding, and supporting the implementation of the Early Years Foundation Stage (EYFS) curriculum across all age ranges.Planning learning objectives for children in line with the EYFS, fostering a stimulating learning environment indoors and outdoors.Developing strategies to improve staff practices and supporting them with training needs.Monitoring planning systems and staff knowledge, ensuring all mandatory paperwork is completed accurately.Facilitating working partnerships with parents/carers and promoting the setting to new and existing families.Supporting staff and children during inspections, implementing required changes as needed.Handling complaints and concerns in a professional manner and supporting the transition process effectively.Human Resources:Providing constructive feedback and delivering staff training to promote professional development.Maintaining clear and accurate records, including staff records and financial data management.Supporting recruitment processes and ensuring a balanced staff team through safe recruitment policies.Ensuring clear communication regarding managerial decisions to all staff members.Conducting staff personal development reviews and supervision when required.Daily Jobs/Paperwork to Oversee:Ensuring adequate staffing levels and adherence to adult-to-child ratios at the start of each day.Overseeing and auditing all required administration and operational plans for effective and safe nursery operation.Here are the skills you'll need:Preferably a Degree in childcare or minimum NVQ Level 3, or equivalent qualification.At least 5 years of post-qualifying experience, including 2 years managing and supervising staff in an early years setting.Strong knowledge and understanding of the EYFS curriculum, child protection procedures, and health and safety legislation.Excellent staff management skills with the ability to lead, inspire, guide, and motivate others.Proficiency in IT and computer software for financial purposes, record-keeping, and childcare management.Demonstrable commitment to personal and professional development to enhance performance in the role.Additional Information:All our nurseries are open from 7:30 AM to 6:30 PM daily, year-round, except for bank holidays and a week between Christmas and New Year.Staff uniform is provided, and all positions are subject to DBS checks and referencing.Health and Social Care qualifications are not considered full childcare qualifications for nursery staff ratios.Level 2 practitioners will have the opportunity to train up to Level 3.Additional benefits include discounted childcare, full induction with ongoing training and support, health and well-being support, gym membership, free uniform, bike to work scheme, additional day off for birthday, staff inset days, and paid Christmas event.Advantages of Pursuing a Career in this Sector: Joining the childcare sector offers the opportunity to make a significant impact on children's lives while contributing to their holistic development. It provides a fulfilling career path where dedication, innovation, and enthusiasm are valued traits. Additionally, the sector offers opportunities for continuous learning and professional growth, fostering personal and career development in a supportive environment. By embracing the role of Deputy Manager, you become an essential leader within a team dedicated to delivering exceptional care and educational experiences to children, ensuring they thrive and reach their full potential. ....Read more...
Apprentice School Administrator
You will be part of the team providing general clerical and administrative support, for example, photocopying, filing, answering the telephone, sending emails, dealing with outside agencies and responding to routine correspondence. You will also provide first aid support to children (following specific training) and maintain records and communications for first aid given during the school day (eg medicines given and treatment for minor bumps and bruises) Duties include: To receive visitors to the school and to communicate with courtesy and clarity to all To produce reports for example, absentees, class lists Deal with requests from Local Authority on roll numbers. Ensure Coolmilk and fruit administration is maintained accurate. To produce a weekly newsletter and termly menu and distribute to all parents via Bromcom. Deal with administration for pupil requests for holidays; liaising between the Head of School and parents with regards to whether the holiday has been authorised or not. Answer the doorbell when the main gate is closed an accompany stakeholders onto the premises. To answer all phone calls in a professional and timely manner To retrieve, deliver and update telephone messages To assist with the pupil registration process and maintain accurate records of pupils leaving school during the school day. To maintain accurate records of the arrival and departure of visitors via the Inventory System. To utilise technology to ensure effective communication with staff, parents and other groups. To maintain the office email system. To provide general administrative services to pupils, staff and other groups. To ensure that the reception area is kept tidy, informative and welcoming. To receive and check deliveries, ensure that all is distributed correctly and liaise with Finance Officer with any discrepancies. Responsibility for Data Protection Maintain the security and confidentiality of student, staff and school data by adhering to the school’s data protection policies. Process, store and share data in accordance with the UK GDPR and Data Protection Act 2018. Support the DPO in maintaining data protection compliance by reporting any breaches, potential breaches, or subject access requests (SAR) Attend data protection training as required Whilst every effort is made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. Employees will be expected to comply. Be the first point of call for children coming to the office for first aid - plasters, cold compress etc and providing scheduled medicines and communicating with parents/guardians if children require collection To form part of the office team to support the smooth and efficient running of the school Training:On the job training with the employer whilst working towards the Apprenticeship Standard - Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards. Training Outcome: Potential for permanent employment for the right candidate. Opportunity to progress to higher level apprenticeships. Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies. Gain professional skills and experience to enhance your CV and make it more attractive to potential employers. Employer Description:At Furley Park Primary Academy we aim to provide a safe, caring, supportive and stimulating environment with high quality teaching to achieve for all. We want Furley Park Primary Academy to be the best place for children who come to learn; where they are surrounded by adults who are positive and show a love for learning; where we dare to be bold and different! All who work at our academy believe that it is vital that we are all responsible for improving the basic skills of all children and also to support the raising of standards for everyone.Working Hours :Mon-Thu : 8am to 4pm Fri : 8am to 3.30pm (with 30 mins lunch break) 37 hours per week (Term Time only)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,understanding Confidentiality ....Read more...
Operations Manager
Job title Operations Manager Location Waltham Abbey Hours of work Contracted 42.5 hours week – Monday to Friday Salary Circa £50,000 to £55,000 depending on skills and experience Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Main purpose of the role: To manage and oversee the customer service, warehouse and logistic functions at our clients Waltham Abbey site to achieve the safe, efficient, timely and profitable delivery of orders to customers. To maintain and develop the business structures with profitable implementation of the Company’s Objectives in relation to internal logistics and operational standards. Knowledge, Skills & Experience RequiredProven experience of warehousing, logistics and distribution managementExperience within a similar industry is highly desirable but not essentialFinancial and Commercial awarenessSound knowledge of Health & Safety legislation and practiceBasic working knowledge of environmental legislationKnowledge and experience of work processesGood interpersonal and people management skillsGood motivator and people developerHighly organised; must be able to prioritise to manage workloadsA thorough knowledge of the Supply Chain is required, with particular emphasis on experience of: Warehousing, Transport, Health and Safety and Logistics ITCommunication and negotiation skills are essentialProficient in providing business solutions and communicating these for executionUnderstanding of operational issues related to business performance and productivityProven ability to follow company policy and procedures for all operational matters (i.e. Health and Safety, Business Controls, Human Resources etc)Control HS&E trainingOversee or perform investigations as required for accidents/incidents.Report recommending approach to prevent any recurrence.Key Result AreasTo deliver targeted improvements to group internal logisticsWork closely with Warehouse Managers to ensure efficient logistics operationsContinual analysis and review of the operational processes across the site to establish their effectivenessActively seek cost-effective solutions to improve the strategic and tactical running of the businessTo meet business objectives of responsiveness and agility to maximise customer satisfaction by developing best practice operational cost-efficient processesTo develop and maintain best operating practice for the business, where appropriate ensuring the consistency of working methods and procedures across all sites, including stock management processesTo maximise efficiency and productivity through the effective deployment of resources and staff; recommend appropriate investment in plant and machineryTo monitor achievement of service levels, operating efficiencies, stock management, and supporting administration. To take remedial action where required in consultation with the Managing DirectorSupport the implementation of Stock Management methods and procedures to increase stock availability at site while reducing overall stock holdingsTo establish and maintain strong, productive working relationships with the sales and Customer Service team to achieve a realistic standard of service which both meets and exceeds customer expectationTo take responsibility for recruiting, appraising, training and developing supervisors and staffTo manage the cost budgets in areas of responsibilityTo ensure the security, repair and maintenance of the sites, including offices, land, plant and machineryTo maintain a high profile for Health and Safety and to ensure the enforcement of safe working practices at all times; to ensure the adherence of supervisors and staff to the statutory and Company requirements in respect of all H&S issuesTo liaise with external transport hauliers to ensure the most effective costs and efficienciesUndertake quarterly review meetings with transport suppliers to ensure cost effectiveness and optimum service levelsQualificationA proven history of success in operations managementProfessional qualification - Six Sigma, CPC or related subjects desirable but not essentialBenefits:Holidays – 23 days rising to 25 after 5 complete years’ service.Employer Pension scheme – 3% contributionIf you feel you have the relevant experience then we’d love to hear from you, apply today! ....Read more...