A new opportunity has become available for a Dental Receptionist to join an established practice located in St Albans, Hertfordshire.Start date – As soon as possible.This role is to work full time, working days/hours as below…
Monday: 10:30 – 19:30 (Decon)• Tuesday: 10:00 – 18:30• Thursday: 08:00 – 16:00• Friday: 08:00 – 15:00• Saturday: 08:30 – 13:00 (Every)
About the role:
Front desk reception duties – greeting patients, managing appointments, and handling phone and email enquiries• Assisting with administrative tasks to ensure the smooth day-to-day running of the practice• Providing excellent patient care and customer service
Experience & Skills:
Previous experience as a dental receptionist or dental nurse desirable• Knowledge of dental software (e.g. Dentally / Exact) an advantage• Excellent communication and organisational skills• A positive, professional attitude
Additional Advantage:
Dental nursing experience or qualification• Candidates who live locally preferred
Salary - £13.50 per hour.In order to apply, candidates must have previous Dental experience in the UK.....Read more...
Job Title: Reception Manager / Head ReceptionistHours: 42.5 hours per week, 5 days out of 7 daysPay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.• Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.• Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.• Sales and promotion: Use sales skills to promote additional hotel services and facilities.• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience• Leadership: Demonstrated ability to lead and motivate a team.• Customer service: Strong focus on providing excellent guest service.• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.• Technical skills: Proficiency with property management systems, booking and reservation systems is required.• Communication: Excellent communication and interpersonal skills.• Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:• Company pension• Free parking
Work Location: Onsite
Please click ‘Apply’ to forward a copy of your CV.....Read more...
Job Title: Reception Manager / Head ReceptionistHours: 42.5 hours per week, 5 days out of 7 daysPay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.• Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.• Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.• Sales and promotion: Use sales skills to promote additional hotel services and facilities.• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience• Leadership: Demonstrated ability to lead and motivate a team.• Customer service: Strong focus on providing excellent guest service.• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.• Technical skills: Proficiency with property management systems, booking and reservation systems is required.• Communication: Excellent communication and interpersonal skills.• Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:• Company pension• Free parking
Work Location: Onsite
Please click ‘Apply’ to forward a copy of your CV.....Read more...
Bank Care Home Receptionist – Redbridge, LondonLocation: Chestnut Manor Care Home, 63 Cambridge Park, London, E11 2PRSalary: £12.21 per hour Shifts: 8.30am to 4.30pm, (including alternate weekends) / Shift pattern to be discussed at interviewJob Type: BankCome and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgateWe are looking for a compassionate and caring Receptionists to join our family at Chestnut Manor Care Home. As our front-of-house Receptionist, you will be the first point of contact for all visitors, residents, and team members. You will provide a warm Westgate welcome and be the friendly face that makes everyone feel at home from the moment they arrive.If you are passionate about making a difference and want to be part of an exciting new venture, we would love to hear from you!Why work at Westgate?
Equal pay for young workers who are paid the same as staff aged 25+Improve your financial wellness and flexibility with Wagestream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shopsAccess to the Blue Light Card (employee discount scheme)Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work SchemeRefer a Friend Scheme - earn up to £500 for a successful referral!Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social eventsSupport in achieving additional qualifications, including nationally recognised qualificationsAccess to financial and wellbeing support through The Care Workers Charity Comprehensive staff induction with free training and professional development
About the role:
Provide a warm and professional welcome to residents, families and visitorsManage incoming calls and direct them appropriatelyHandle inquiries and provide accurate information about the care home’s servicesSchedule and coordinate appointments, tours and meetingsMaintain a clean, organised and welcoming reception areaAssist with administrative tasks such as mail sorting and data entryLiaise with staff across all departments to ensure smooth daily operations of the homeRespond promptly and effectively to emergencies or unusual situations
About you:
Previous experience in a receptionist or front-of-house role, ideally in a luxury care home settingOutstanding interpersonal and communication skillsA polished and professional demeanourStrong organisational skills with the ability to multitask effectivelyProficiency in Microsoft Office and other relevant softwareA proactive and problem-solving approachEmpathy and understanding when engaging with elderly residents and their families
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within working days, please assume that your application has been unsuccessful.Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.WGHROB....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring smooth communication and exceptional service.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).
You will be responsible for:
? Prepare thoroughly for each job and capture all customer vehicle issues for follow-up.
? Adhere to Brand and Company Service Core Processes to ensure consistency and quality.
? Inform customers of outstanding recalls and schedule completion promptly.
? Clarify repair basis (Retail / Fleet / Warranty) for both customers and workshop staff.
? Verify account details, credit, authorisations, and order numbers before proceeding.
? Follow up on 'No Show' bookings and efficiently manage Work in Progress (WIP).
? Update Vehicle Order Records (VORs) daily on manufacturer platforms.
? Obtain authorisation for required work through customers or approval platforms.
? Cost completed work and raise accurate invoices for transparency and accountability.
? Monitor and communicate vehicle progress, including completion times and delays.
? Maintain precise vehicle history and service records for reference and compliance.
? Order/requisition authorised parts in a timely and organised manner.
? Ensure compliance with health & safety, statutory requirements, and company policies at all times.
What we are looking for
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
? Competent in technical and administrative tasks, including vehicle costing.
? Strong attention to detail and organisational skills.
? Excellent cust....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids / glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills English and maths if required
Blended on/off the job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and Shifts to be confirmed. Full time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids / glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills English and maths if required
Blended on/off the job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and Shifts to be confirmed. Full time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.
As a Service Advisor, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.
You will be responsible for:
? Greet clients and manage vehicle check-ins and check-outs
? Provide updates to clients and upsell services where appropriate
? Schedule appointments and manage bookings to avoid overbooking
? Respond to customer inquiries via phone, email, and online
? Sell repair packages, parts, and services to customers
? Maintain accurate customer records and service details
? Assist with inventory management and order parts as needed
? Coordinate with the workshop team to meet service requirements
? Handle customer complaints and queries professionally
What we are looking for:
? Previously worked as a Garage Service Advisor, Vehicle Repair Service Advisor, Service Advisor, Service Adviser, Service receptionist, Service administrator or in a similar role.
? Experience in sales / customer service.
? Ideally have 1 year of experience as Service Advisor.
? A solid understanding of vehicle mechanics and internal components.
? Strong verbal and written communication skills
? A valid UK driving licence.
This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights....Read more...
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:30).Skills: Communication skills,IT skills,Attention to detail....Read more...
Are you passionate about hospitality and creating memorable guest experiences? A welcoming, well-established hotel in the beautiful coastal town of Oban is seeking a friendly and professional Receptionist to join the front-of-house team. This is an excellent opportunity for someone who thrives in a guest-facing role and enjoys being part of a supportive and motivated team.Why Join Us?We believe the best hospitality comes from a happy, engaged team. You’ll be joining a workplace that values development, individuality and long-term growth. We celebrate diversity, encourage creativity, and provide opportunities to build a rewarding career within a supportive environment.Staff accommodation can be provided for the right candidate at an exceptionally competitive rate—£240 per month, including bills, breakfast, and dinner.
The RoleAs a Receptionist, you’ll be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience. You will play a key role in maximising room revenue, providing excellent service, and maintaining high operational standards.Key Responsibilities
Manage guest check-ins and check-outs professionally and efficientlyBe fully aware of the day’s business: arrivals, departures, and special requestsProvide friendly, accurate information about the hotel and local areaHandle cash, charges, and till procedures in line with company policiesAnswer enquiries promptly via phone, email, and in personResolve guest issues or escalate where necessary to ensure guest satisfactionAttend daily team meetings to stay informed and alignedMaximise sales through effective upselling and promotionsMaintain a welcoming, organised and professional front desk environment
About YouWe’re looking for someone who:
Has at least one year of experience in a hotel reception or customer-facing roleDelivers excellent customer service and communicates confidentlyCan multitask, stay organised and make decisions in a fast-paced environmentIs comfortable using computer and telephone systemsTakes pride in maintaining high standards and enjoys working as part of a team
What We Offer
£29,000 annual salaryOptional staff accommodation at just £240 per month (bills, breakfast & dinner included)Training, development and genuine career progression opportunitiesA supportive, inclusive and friendly working cultureThe chance to live and work in one of Scotland’s most beautiful coastal locations
Ready to take the next step in your hospitality career? Apply today and join a team that values passion, positivity and personal growth.....Read more...
Are you passionate about hospitality and creating memorable guest experiences? A welcoming, well-established hotel in the beautiful coastal town of Oban is seeking a friendly and professional Receptionist to join the front-of-house team. This is an excellent opportunity for someone who thrives in a guest-facing role and enjoys being part of a supportive and motivated team.Why Join Us?We believe the best hospitality comes from a happy, engaged team. You’ll be joining a workplace that values development, individuality and long-term growth. We celebrate diversity, encourage creativity, and provide opportunities to build a rewarding career within a supportive environment.Staff accommodation can be provided for the right candidate at an exceptionally competitive rate—£240 per month, including bills, breakfast, and dinner.
The RoleAs a Receptionist, you’ll be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience. You will play a key role in maximising room revenue, providing excellent service, and maintaining high operational standards.Key Responsibilities
Manage guest check-ins and check-outs professionally and efficientlyBe fully aware of the day’s business: arrivals, departures, and special requestsProvide friendly, accurate information about the hotel and local areaHandle cash, charges, and till procedures in line with company policiesAnswer enquiries promptly via phone, email, and in personResolve guest issues or escalate where necessary to ensure guest satisfactionAttend daily team meetings to stay informed and alignedMaximise sales through effective upselling and promotionsMaintain a welcoming, organised and professional front desk environment
About YouWe’re looking for someone who:
Has at least one year of experience in a hotel reception or customer-facing roleDelivers excellent customer service and communicates confidentlyCan multitask, stay organised and make decisions in a fast-paced environmentIs comfortable using computer and telephone systemsTakes pride in maintaining high standards and enjoys working as part of a team
What We Offer
£29,000 annual salaryOptional staff accommodation at just £240 per month (bills, breakfast & dinner included)Training, development and genuine career progression opportunitiesA supportive, inclusive and friendly working cultureThe chance to live and work in one of Scotland’s most beautiful coastal locations
Ready to take the next step in your hospitality career? Apply today and join a team that values passion, positivity and personal growth.....Read more...
An exciting opportunity has become available for a Sales Executive to join a reputable Car Repair Centre, specialising in comprehensive car repair services for a diverse range of vehicles.
As a Service Advisor, you will be responsible for managing customer enquiries, selling high-value repair packages. This role offers a salary of £35,000 - £38,000 and benefits.
You will be responsible for:
* Greet clients and manage vehicle check-ins and check-outs
* Provide updates to clients and upsell services where appropriate
* Schedule appointments and manage bookings to avoid overbooking
* Respond to customer inquiries via phone, email, and online
* Sell repair packages, parts, and services to customers
* Maintain accurate customer records and service details
* Assist with inventory management and order parts as needed
* Coordinate with the workshop team to meet service requirements
* Handle customer complaints and queries professionally
What we are looking for:
* Previously worked as a Garage Service Advisor, Vehicle Repair Service Advisor, Service Advisor, Service Adviser, Service receptionist, Service administrator or in a similar role.
* Experience in sales / customer service.
* Ideally have 1 year of experience as Service Advisor.
* A solid understanding of vehicle mechanics and internal components.
* Strong verbal and written communication skills
* A valid UK driving licence.
This is an excellent opportunity to join a stable, supportive organisation and make a real impact within a national sales role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday (08:15-20:00) Tuesday,Wednesday,Thursday (08:15-17:30) Friday (08:15-16:15)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit.
The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday, 08:15 - 17:30 and Friday, 08:15 - 16:45Skills: Communication skills,IT skills,Attention to detail....Read more...
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to:
Greeting, and directing patients
Effective use of the appointment system
Booking appointments
The processing of information and assisting patients as required
To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team
Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team
Supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
If successful in completing this apprenticeship, there would be progression into business administration as the role develops
Employer Description:Red House Medical Centre is proud to be one of the longest established practices in the area. It has been in existence for over 100 years, originally in the Roker area of Sunderland. Over the years we have successfully developed our premises at Red House to accommodate the expanding clinics and the recruitment of trained clinical staff.Working Hours :Monday, 8.00am - 6.00pm,
Tuesday, 8.00am - 3.00pm,
Wednesday, 8.00am - 4.00pm,
Thursday, 8.00am - 3.00pm,
Friday, 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Qualified Dental Nurse£14 per hour – Full-time, PermanentLocation: IlchesterA forward-thinking and growing dental practice is seeking an enthusiastic and motivated Qualified Dental Nurse. This role is ideal for someone with a positive attitude, strong work ethic, and a genuine commitment to delivering an exceptional patient journey.The successful candidate will be a confident team player who enjoys contributing to a supportive environment, is adaptable to change, and takes pride in maintaining high clinical and service standards.Essential Requirements
Full GDC registrationStrong understanding of infection control proceduresAbility to provide excellent patient careSome experience in front-of-house or reception dutiesAbility to reliably commute to IlchesterUK work authorisation
Preferred Experience
3+ years working within dentistryPrevious dental receptionist or patient-facing administrative experience
Key Responsibilities
Provide chairside support to cliniciansMaintain excellent standards of infection prevention and controlContribute to front-desk duties as part of the patient liaison teamProcess payments, assist with finance applications, and support patient plan sign-upsCarry out aftercare follow-ups and support patients throughout their treatment journey
Working Pattern
Full-time, 4 days per week (potential for increased days in future)
Benefits
Company pensionFree parkingSupport with ongoing professional costs (including GDC fees and indemnity)Team events
Apply now with your CV or contact Ayesha @ Nurse Seekers on 01926 676369 for further information.....Read more...
Qualified Dental Nurse£14 per hour – Full-time, PermanentLocation: IlchesterA forward-thinking and growing dental practice is seeking an enthusiastic and motivated Qualified Dental Nurse. This role is ideal for someone with a positive attitude, strong work ethic, and a genuine commitment to delivering an exceptional patient journey.The successful candidate will be a confident team player who enjoys contributing to a supportive environment, is adaptable to change, and takes pride in maintaining high clinical and service standards.Essential Requirements
Full GDC registrationStrong understanding of infection control proceduresAbility to provide excellent patient careSome experience in front-of-house or reception dutiesAbility to reliably commute to IlchesterUK work authorisation
Preferred Experience
3+ years working within dentistryPrevious dental receptionist or patient-facing administrative experience
Key Responsibilities
Provide chairside support to cliniciansMaintain excellent standards of infection prevention and controlContribute to front-desk duties as part of the patient liaison teamProcess payments, assist with finance applications, and support patient plan sign-upsCarry out aftercare follow-ups and support patients throughout their treatment journey
Working Pattern
Full-time, 4 days per week (potential for increased days in future)
Benefits
Company pensionFree parkingSupport with ongoing professional costs (including GDC fees and indemnity)Team events
Apply now with your CV or contact Ayesha @ Nurse Seekers on 01926 676369 for further information.....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring smooth communication and exceptional service.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).
You will be responsible for:
* Prepare thoroughly for each job and capture all customer vehicle issues for follow-up.
* Adhere to Brand and Company Service Core Processes to ensure consistency and quality.
* Inform customers of outstanding recalls and schedule completion promptly.
* Clarify repair basis (Retail / Fleet / Warranty) for both customers and workshop staff.
* Verify account details, credit, authorisations, and order numbers before proceeding.
* Follow up on 'No Show' bookings and efficiently manage Work in Progress (WIP).
* Update Vehicle Order Records (VORs) daily on manufacturer platforms.
* Obtain authorisation for required work through customers or approval platforms.
* Cost completed work and raise accurate invoices for transparency and accountability.
* Monitor and communicate vehicle progress, including completion times and delays.
* Maintain precise vehicle history and service records for reference and compliance.
* Order/requisition authorised parts in a timely and organised manner.
* Ensure compliance with health & safety, statutory requirements, and company policies at all times.
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
* Competent in technical and administrative tasks, including vehicle costing.
* Strong attention to detail and organisational skills.
* Excellent customer service and communication skills.
Shifts:
* Weekly Hours: 42.5 hours
* Weekdays (Monday - Friday):* 7:00 AM - 4:00 PM
* 8:00 AM - 5:00 PM
* 9:00 AM - 6:00 PM
* Saturday: Every 3rd Saturday, 8:00 AM - 12:00 PM* Extra Pay: 1.5 regular rate
What's on offer
* Competitive Salary
* 30 days annual leave including bank holidays.
* Additional leave based on service milestones.
* Employer pension scheme and various employee benefits.
* Personal accident cover
* Free Class IV MOT
* Mental Health Support
* Corporate uniform provided.
* Paternity pay - receive full pay for 2 weeks
* EV salary sacrifice scheme
* Cycle-to-work options
* Onsite Parking
* Earn a £1,500 Referral Bonus
* Paid Saturday shifts at enhanced rates.
* Multi-manufacturer training programmes and career development opportunities.
* Working within a supportive, family-oriented organisation.
This is a fantastic opportunity for a motivated Service Advisor to join a well-regarded, professional team in the commercial automotive sector.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
CKR Chartered Accountants in Dartford are seeking an enthusiastic, organised individual to join them as their new Apprentice Receptionist.
The business can offer their new apprentice a supportive environment, where they will gain hands on experience and work towards a nationally recognised certification.
Role and responsibilities:
Within this accountancy practice, the apprentice will be responsible for:
Administration tasks
Analysis of expenses and income and petty cash receipts onto spreadsheet
Answering calls and email communication with clients
Assistance with preparation of self-assessment tax returns
Data analysis and interpretation
Processing accounting records
Dealing with phone queries
Preparing account and bank reconciliations
Scanning records & post
Carrying out reception duties such as answering phone calls, making appointments, answering queries and greeting clients for their appointments
Keeping clients’ files and records in proper order
Preparing letters of engagement and other relevant documentation
Carrying out anti money laundering due diligence
Assisting senior staff in accounts and VAT preparations
Working towards achievement of the Level 3 Customer Service Specialist apprenticeship qualification
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:We know new and established businesses need high quality, timely, up to date and reliable advice and financial information in order to manage their business effectively and make on demand business decisions. At CKR accountants we pride ourselves in delivering just that.
We work with many different clients including sole traders, limited companies, charities and partnerships to deliver a wide range of services including:
Minimising tax
Preparation of cash flow forecasts and projections
Management Accounts
Assistance with accounting record maintenance
Claims for loss of earnings and loss of profit due to unforeseen circumstances
Preparation of year end accounts
In short our people will give you the tools and advice you need to make smart business decisions and manage all aspects of your accounts.Working Hours :Monday - Friday 9AM - 5:30PMSkills: IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
You must live local to Grays in Essex. We are receiving many applications from across the UK. Please only apply if you are based locally, as applications from outside the area cannot be considered.
The successful applicant will have excellent communication skills and should be able to communicate well. They should also be honest, open and be able to deal with a pressured working environment whilst handling and managing difficult situations through excellent negotiation and customer service skills.
We are looking for a bubbly, outgoing person who is self-motivated, flexible, a team player and has a strong desire to develop a career within this sector.
Key responsibilities:
Receptionist
Make appointment/ arrange meetings
Delivering message to the courts
Receive & process all clients & visitors
Running errands – preparing post & special deliveries
Photocopying
Logging all incoming calls without delay & conveying messages
Monitoring incoming/outgoing emails
Preparing documents through audio-typing & word processing – training to be given
Daily filing and photocopying of paperwork
Maintain diaries for the senior staff
Keep the office tidy at all times
Ensuring that the positive image & ethos of the company is maintained
Training:
Full training will be given leading to a recognised Apprenticeship Standard as a Business Administrator Level 3
On-the-job training will be delivered by the employer with the training provider support
Off-the-job training will be delivered by the training provider in partnership with the employer
You will also complete the Functional Skills in maths and English up to and including level 2 (if you do not already hold the equivalent)
Training Outcome:
We are looking for someone that wants to grow within the organisation
There are long-term career prospects available after successful completion of the apprenticeship
Vast opportunities to develop your own skills, and the chance to work alongside industry experts
Employer Description:TAHMINA & Co is a niche firm that has developed a first-class reputation specialising in Criminal Defence.
The emotions of your case can often be too much to handle and what you say innocently could be used against you. TAHMINA & Co will do their very best to offer you a professional, efficient and caring service.
We provide services to those in need of representation at the Police Station, Magistrates Court and the Crown Court.Working Hours :Monday - Friday, 9.00am- 5.30pm.
1 hour unpaid lunch.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Excellent Communication Skills,Excellent Literacy Skills....Read more...
Competitive salary with progression opportunities + Local Government Pension Scheme + 24/7 access to a free virtual GP Service + collaborative MAT network + additional LAT benefits.
Please be aware that this role is based at the Bearsted CollegeAt Leigh Academy Snowfields, we believe every young person deserves the chance to succeed, no matter the challenges they face. We are looking for a passionate, dedicated, and enthusiastic Receptionist/Administrator (Apprentice) to join our team someone who cares deeply about providing exceptional support to our school community and contributing to a positive, welcoming environment for students, staff, families, and visitors.
This isn’t just a job - it’s an opportunity to play a vital role in the daily life of our academy, ensuring smooth communication, efficient administrative support, and a professional, friendly first point of contact for everyone who walks through our doors.
We’re seeking a motivated, organised, and resilient individual who enjoys working in a busy environment and building positive relationships. Whether you have previous administrative experience, customer-facing experience, or are just starting out in your career, what matters most is your commitment to supporting our community and embracing our vision for continuous improvement.
Why Join Leigh Academy Snowfields?
A welcoming and supportive team who share your passion
A school where every child is valued and celebrated
A fantastic opportunity to gain hands-on experience - perfect if you're considering a career in administration or teaching!
To find out more about ConectED Apprenticeships, click here.Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
This position offers an actual salary of £14,122 per annum (£16,200 full time equivalent) based on 37.5 hours per week, Term Time + 1 week inset
The working hours for this role are 8:15am - 4:15pm ( Monday - Friday), with a 30 minute lunch break
If you’re ready to kickstart your career and make a real impact, we’d love to hear from you. Apply now and start your journey with Snowfields Academy!
Employer Description:Leigh Academy Snowfields is an Outstanding specialist school for students with Autism Spectrum Disorder (ASD), offering a warm, inclusive, and aspirational environment across our Bearsted, Cranbrook and Minster Colleges. Across all sites, our dedicated team empowers every student to thrive academically, socially, and emotionally.
Our approach blends care with ambition - “Where Nurture Meets Aspiration” - and is underpinned by our core values: Be Kind, Work Hard, Communicate, Stay Safe, and Be Happy. We offer small class sizes, highly personalised support, and a broad, balanced curriculum that includes GCSEs and vocational pathways. Our specialist facilities in catering, horticulture, and land-based studies prepare students for meaningful, independent futures.
Awarded Ofsted Outstanding, Snowfields is more than a school - it’s a collaborative and inspiring community where staff are valued, supported, and developed. Whether you're new to special education or an experienced practitioner, you’ll be part of a forward-thinking team making a real difference.
Come and help shape the future of SEN education. To find out more about Leigh Academy Snowfields, please click here.Working Hours :Monday - Friday during school Term time + 1 week inset. Shifts to be confirmed.Skills: Communication skills,Customer care skills,Administrative skills....Read more...
