Proposal Engineer - Technical Bid Specialist
Salary: from £45,000
Location: Portland, Dorset (Hybrid Working)
Requirements: Permanent right to work in the UK
Industry: Engineering
Security Clearance: Required or achievable
If you are a Proposal Engineer who enjoys turning complex technical requirements into clear, cost effective solutions, this role will suit you. You will join an established engineering business in Portland as a Proposal Engineer and key Technical Bid Specialist, helping to shape winning proposals for projects in the UK and overseas.
As a Proposal Engineer, you will interpret technical requirements, develop design concepts, and build well structured bids that align with engineering, commercial, and regulatory standards. Working with cross functional teams, the Proposal Engineer will prepare Work Breakdown Structures, Equipment Breakdown Structures, Scopes of Work, procurement specifications, and programme plans that support project delivery.
This Proposal Engineer role is ideal for someone who is comfortable dealing with customers, suppliers, and internal stakeholders, and who enjoys working on multiple bids at once. You will support sales, commercial and supply chain teams, estimate effort and materials, and present technical solutions to customer selection panels. There is hybrid working from Portland plus some overseas travel where required.
What you will be doing as Proposal Engineer
Analyse technical requirements and develop cost effective design solutions
Produce WBS, EBS, Scopes of Work, procurement specs, and programme plans
Support supplier assessment and supplier selection activities
Work with commercial and supply chain teams on bid content and compliance
Estimate effort, materials, and resources for projects and programmes
Collaborate with project and bid teams to produce full technical bids and proposals
Provide technical input for sales and marketing activities and customer quotations
Liaise with customer technical and commercial contacts and attend bid review meetings
Present bid solutions confidently to customer selection teams
Help develop Capture Plans to support future business opportunities
What you need to bring as Proposal Engineer
Proven experience interpreting technical requirements and developing design solutions
Strong knowledge of WBS and EBS
Background preparing Scopes of Work, procurement specifications, and programme plans
Experience producing complex technical bids and proposals
Comfortable liaising with customers, subcontractors, and internal teams
Strong organisational skills and the ability to estimate effort and materials
Confident presenting technical solutions to stakeholders and selection teams
Degree or HND in an engineering discipline
Broad engineering background, ideally across electrical and mechanical disciplines
Experience in civil engineering services in one or more of: construction, electrical, safety, HVAC, water or waste systems
Experience of containerised systems is helpful but not essential
Ability to prepare clear, structured technical documents and specifications
Able to use AutoCAD and ideally Autodesk Inventor
Competent user of Microsoft Word and Excel
Desirable: exposure to sales and marketing support, bid reviews, Capture Plans, and similar sectors
Working pattern and benefits
Primarily on site at Osprey Quay, Portland, Dorset, with hybrid working options
Some overseas travel where required
Salary from £45,000 per annum, depending on experience
37.5 hour working week
25 days annual leave
Private medical cover
Life cover at 3.5 x salary
Pension plan
Work related UK and international travel, accommodation and subsistence fully reimbursed in line with policy
Access to salary sacrifice and wellbeing schemes, including options such as YuLife and EV or e-bike schemes
How to apply for the Proposal Engineer role
If you are a Proposal Engineer ready for a fresh challenge, apply now by contacting Hayden at Holt Engineering on 07955 081 482 or email hayden.lines@holtengineering.co.uk
....Read more...
Technical Manager Location: Bristol Salary: Up to £50,000 DOEA rapidly expanding food manufacturer in Bristol is seeking a confident and ambitious Technical Manager to take ownership of quality systems, food safety compliance and technical standards across the site. The site is looking to achieve BRC accreditation within the next 12 months. This is an excellent opportunity to work closely with senior management and drive continuous improvement whilst remaining "hands on" Role Responsibilities ·Develop, maintain and improve site quality systems to meet customer and certification requirements ·Own and manage all Quality/Food Safety documentation, including version and change control ·Ensure compliance with food safety, quality, traceability, labelling and specification standards ·Lead FSSC 22000 auditing procedures and drive completion of corrective actions ·Conduct internal audits (FSSC 22000, GMP, customer-specific) ·Lead the site HACCP program ·Complete customer/third-party SAQs and technical information requests ·Manage supplier non-conformances and close out actions ·Investigate customer complaints, identify trends and implement improvements ·Support traceability challenges, mass balances and product reviews ·Maintain raw material and finished product specifications ·Drive continuous improvement of technical and manufacturing standards ·Support investigations into quality issues and collaborate with the Factory Manager ·Ensure high standards of hygiene and housekeeping ·Liaise with regulatory bodies, suppliers and customer technical teams ·Support NPD with artwork approval, shelf-life studies, HACCP inputs and product trials Skills & Experience ·Minimum 3 years' experience in a Technical/QA role within food manufacturing or packing ·Food Safety Level 3 and HACCP Level 3 (minimum) ·Strong understanding of auditing, food safety systems and FSSC 22000 ·Confident leading audits and communicating with customers and suppliers ·Strong problem-solving and continuous improvement mindset Benefits Salary £50,000 pa plus excellent Benefits including Christmas shutdownKeywords: QA Manager, Quality Systems Manager, Technical Supervisor, Technical Team Lead, Technical Manager ....Read more...
We are seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support.
Key Responsibilities
Make initial contact with new customers post-sale to understand their use of purchased materials, parts, or products
Build strong relationships across multiple departments including engineering, design, procurement, and technical teams
Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support
Utilise CRM, SAS, marketing, and logistics systems to support the sales team and ensure a seamless customer experience
Target opportunities from warm leads, converting first-time buyers into returning customers
Assist the Sales Administration team when required and maintain a solid understanding of the full sales and after-sales process
Deliver world-class service, solving customer problems with tenacity and attention to detail
Skills and Experience
Technical engineering background essential (mechanical, electrical, materials, or related disciplines)
Proven experience in customer service, account management, or sales support
Strong communication skills, both written and verbal, with a professional and approachable manner
Highly organised with excellent attention to detail
Ability to work independently and as part of a collaborative team
Experience with CRM, SAS, marketing, or logistics systems is desirable
Positive, can-do attitude with a focus on problem-solving and customer satisfaction
Why This Role?
Join a driven and collaborative team with a “glass half full” mindset
Work with a diverse range of customers, supporting them globally
Opportunity to leverage your technical expertise while developing your career in customer success, technical support, and sales
How to Apply
If you are interested, please send an updated CV to nking@redlinegroup.Com or call 01582 878839 / 07961 158788.....Read more...
Technical Service Manager Bristol £50,000 - £60,000 + Company Car + Private Health Care + Family Oriented Culture + Full Training + No Weekends + Death In Service Are you an experienced heating engineer looking to move off the tools? This is an excellent opportunity to step into a Technical Services Manager role with a financially secure, family-oriented company.In this role, you will use your expertise to support and guide engineers on a day-to-day basis, ensuring projects run smoothly. Full training will be provided, giving you the tools and confidence to excel and make a real impact within the business.Your Role as Technical Service Manager will include:
Providing technical support to commercial heating engineers, focusing on service, maintenance, and fault-finding.
Managing and coordinating planned preventative maintenance, breakdowns, and remedial work.
Ensuring compliance across all service operations and liaising with suppliers or manufacturers for technical resolutions.
The successful Technical Service Manager will need:
Strong commercial gas experience with a minimum of 3 years qualified.
A service and maintenance bias, with heating as a priority and air conditioning/ventilation secondary.
Excellent fault-finding skills and a solid technical and compliance background
Technical Service Manager, Commercial Heating Engineer, Maintenance Engineer, Fault-Finding Engineer, HVAC Engineer, PPM Coordinator, Service Manager, Junior Engineer Mentor, Compliance Officer, Heating Engineer....Read more...
Application & IT Support Engineer Crewe - Hybrid Up To £35,000We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting end users for IT & Applications.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
? Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
? Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
? Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
? Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
? Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
? Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Proven experience in 1st and 2nd line IT service desk support.
? Background of working in ITIL frameworks and enterprise IT environments.
? Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
? Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
? Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offe....Read more...
Business Central / Microsoft Dynamics IT Support Engineer Crewe - Hybrid Up To £40,000We are looking for a proactive, technically confident 1st Line Support Engineer with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role with experience on Microsoft Dynamics / Business Central this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting Microsoft Dynamics Business Central in a user-facing role.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it.Your Future Pathway: Growth and SpecialisationWe believe in rewarding expertise and ambition. Success in this role will open two primary pathways as NetThreat Ltd grows:
Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture.Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations.
Investment in Your Skills:We are fully committed to your professional development:
We will cover the cost of relevant vendor certifications.We can allow dedicated study time during office hours to help you achieve your professional goals.We also can provide in-house training where appropriate.
The Role: Go-To Technical Expert & Strategic PartnerThe Internet Security Support Engineer is the technical backbone of NetThreat Ltd. You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle. You will report directly to the Operations Manager. Key Responsibilities:
Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance.Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges.Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations.Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies.Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering.
Schedule and Remote Work Note:This is a fully remote position. The standard working week is 35 hours. While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager. The successful candidate must be self-motivated, highly organised, and comfortable working independently. What You Need to SucceedEssential Skills:
Experience: Minimum of 2 years experience in a Technical Support or IT support role.Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration.Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances.Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing.Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment.
Desired Skills:
Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard. (Training will be provided, but this is a significant advantage).Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA).Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience)About usFor over 20 years, NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors. We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP). This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs).Join the Journey: Apply here and shape the future of SME Cybersecurity....Read more...
Business Central / Microsoft Dynamics Systems Administrator Crewe - Hybrid Up To £40,000We are looking for a proactive, technically confident Systems Administrator with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a Systems Administrator, 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role with experience on Microsoft Dynamics / Business Central this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting Microsoft Dynamics Business Central in a user-facing role.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Sauna and Steam Room Product Support SpecialistSalary: Between £26,000 to £35,000 pa depending on experience + bonus + other company benefitsLocation: Home Based – must live in Yorkshire (for occasional meetings and training)Hours: Monday to Friday, between 9:00am – 5:30pmAqualine is looking for an experienced Sauna and Steam Room Product Support specialist with a strong background in hands-on technical support, customer service and sales support. The ideal candidate will have dealt with inbound technical and sales enquiries via phone and email and will have experience with heating engineering, electrical installations, or similar equipment related to sauna heaters and steam generators.We are specifically looking someone with practical electrical experience, ideally with exposure to sauna, steam room, or comparable heating/steam equipment installation, troubleshooting, and customer guidance.Once fully trained, you will take the lead in product training for existing and new staff, and help develop internal systems and resources to support technical training and installations.We are a small, friendly, home-based team based in Huddersfield with big ambitions. Aqualine is a market-leading supplier of saunas, steam rooms, and premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.Key Responsibilities:
Responding to inbound technical, sales and customer service enquiries via phone and emailTroubleshooting sauna and steam room technical issues and providing installation guidanceAdvising on product selection, promoting suitable items, upselling and closing salesProcessing orders and updating CRM recordsSupporting the sales process with accurate and efficient admin tasksManaging and updating website content (Magento), including product listings, descriptions, images and pricingCoordinating logistics with warehouse and shipping partnersManaging stock and placing supplier ordersCreating article, video and blog content on installation and technical aspects of sauna and steam room equipmentDeveloping a product and technical support training and resource system for existing and new members of staffProviding product training for existing and new members of staffAssisting with the development of our own product technical and installation manuals
Essential skills and experience:
Minimum 2 years’ continuous employment in a technical support role involving electrical products or heating/installation-based equipmentEvidence of electrical training or qualificationsStrong customer service and interpersonal skillsConfident communicator with a personable phone mannerAbility to work independently and manage multiple responsibilitiesProficient with Microsoft Excel and OutlookExperience with CRM/ERP systemsExcellent literacy, numeracy and attention to detailInterest in wellness and lifestyle products is preferred
Requirements:
Consistent employment history – we are looking for candidates who demonstrate long-term commitment and reliabilityHome office setup – quiet, dedicated room with reliable ethernet connectionPrior experience working remotelyExclusive commitment to Aqualine (no other jobs or side businesses)
Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Field Sales Engineer
Fully Remote (Midlands Territory)
£35,000 £45,000 DOE + Car Allowance, Laptop, Phone, Bonus
An experienced Field Sales Engineer is required to drive sales growth of custom and standard cable assembly solutions across the Midlands, working fully remotely with regular customer visits. This role blends technical understanding of cable assemblies and interconnects with relationship-building, helping OEM, industrial and technology customers specify and implement the right solutions for their applications.
Key Responsibilities
- Develop and deliver a territory sales plan to achieve revenue and margin targets.
- Identify, qualify and win new business for cable assemblies, wire harnesses and related interconnect products, while growing existing accounts through regular contact, visits and technical presentations.
- Understand customer design requirements and translate them into feasible cable assembly solutions, advising on connectors, harness layouts, shielding, materials and assembly methods.
- Work closely with design engineers to support prototype builds, design validation and postâsales technical support, including troubleshooting issues on customer sites.
- Monitor market and competitor activity, feeding back customer insights and product improvement ideas, and representing the business at trade shows, conferences and technical events.
What Youll Need
- Background in technical sales, field sales or technical account management, experience working within cable assemblies, wire harnesses, interconnect products or electronics manufacturing
- Strong technical understanding of cable assembly design, materials, connectors and manufacturing processes, with confidence reading drawings, specifications and schematics.
- Excellent communication, presentation and negotiation skills, with a self-motivated, organised approach to managing a remote territory and pipeline.
- Comfortable using CRM systems and Microsoft Office, with a full UK driving licence and willingness to travel across the Midlands as needed.
To find out more please contact Max Sinclair and send your CV to max@holtengineering.co.uk....Read more...
A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team.
The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and company global standards.
The main responsibilities for the role of Customer Support Quality Lead job based in East Sussex are:
-Collaborate with the Technical Support Manager and wider technical support team to deliver a best-in-class customer experience for post-sale quality investigations and non-conformance management.
-Lead regular meetings with Business Line Managers and Customer Care Centres to communicate progress on active investigations.
-Ensure the right tools and systems are in place to provide clear customer support performance metrics and maintain compliance with all customer-level agreements.
-Partner with Business Line Managers and Customer Care Centres to deliver accurate, high-integrity field data for investigations, continually improving the quality of information received by the technical team.
A successful candidate for the Customer Support Quality Lead job based in East Sussex will have the following:
-Process improvement experience
-Quality engineering experience
-Technical product background, ideally electrical
This is a fantastic opportunity for a Customer Support Quality Lead job based in East Sussex to join a global leader offering fantastic career progression opportunities and very competitive salaries. To apply please send your CV to to Rwilcocks@redlinegroup.Com or for more information contact Ricky Wilcocks on 01582 878810 or 07931788834.....Read more...
Provide first-line technical support to clients via phone, email, and remote desktop tools.
Log and manage all support requests through the company’s help desk system.
Diagnose and troubleshoot issues related to hardware, software, and networking.
Set up and configure PCs, laptops, mobile devices, and peripherals.
Assist with installing and updating operating systems and business applications.
Maintain accurate technical records and documentation.
Escalate complex technical issues to senior engineers where necessary.
Deliver excellent customer service and communicate clearly with users of all technical levels.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We’re passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we’re looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
The Company:
Experts in Structural Support solutions for the Building and Civil Engineering industry.
High-grade, in-house manufactured products designed for safety, efficiency and cost-effectiveness.
Committed to continuous investment and innovation, working closely with customers to meet industry demands.
The Role:
As a Technical Sales Representative, you will be responsible for selling Structural Support rental solutions to demolition, specialist, and tier 1 contractors across the Midlands & East Anglia.
Managing an assigned regional depot with full support staff for smooth product delivery.
Collaborating with colleagues to share leads and expertise, ensuring consistent service.
Driving new business growth while managing and expanding existing accounts as a Technical Sales Representative.
Effectively managing the sales pipeline, identifying key projects, and prioritizing customers.
Working cross-functionally to maintain high levels of customer service as a Technical Sales Representative.
Benefits:
Competitive Salary
Uncapped OTE (paid monthly in arrears)
Company Car + Fuel Card
Pension Scheme
Life Assurance
Ideal Candidate:
Experienced in field sales within the construction sector.
Highly motivated, tenacious and proactive with a can-do attitude.
Confident in winning new business and managing accounts.
Looking for career development opportunities in a supportive company.
Must hold a full UK driving licence.
If you have the skills and drive for this Technical Sales Representative role, apply today!
Consultant: Sarah Dimmock
Email: sarahd@otrsales.co.uk
Tel: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
* Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
* Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
* Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
* Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
* Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
* Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Proven experience in 1st and 2nd line IT service desk support.
* Background of working in ITIL frameworks and enterprise IT environments.
* Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
* Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
* Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Dont miss out!
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Audio Visual Field Service Engineer (residential) - I am now looking for an audio visual experienced residential service engineer with either a good residential audio visual background (4 years) to take on av projects and systems that have been integrated into millionaires and billionaires homes, apartments, penthouses, yachts and beyond. This role is with a residential home automation company who have consistently delivered to the highest standards. This role will be a mix of remote technical support / on occasion further afield overseas to be hands on with av systems. I will need to see from you a technical CV that covers the following:• Crestron Control• Lutron lighting Service / Integration / Programming• IT home networks / Cisco (set up / configuration). Wyrestorm• Screen / Projector Lifts• Multi-room Audio, home cinema• Audio Visual Racks, smarthome love and appreciation• Client facing / remote technical support, overseas travel• Extremely technical and an excellent head for fault finding• Digital Media Systems
If you have this defined skill set and you are extremely client facing then please send me your full technical CV with all kit and hands on skills clearly shown.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK AND BE WORKING LEGALLY ALL INFORMATION MUST BE IN THE CV NOT IN A COVERING LETTERAUDIO VISUAL AV A/V A-V AUDIO/VISUAL AUDIO-VISUAL FIELD SERVICE ENGINEER CRESTRON SOUND LUTRON RESIDENTIAL CEDIA SMARTHOME KNX WYRESTORM AUTOMATION INTEGRATION INSTALLATION RACK LONDON SURREY BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE HERTS HERTFORDSHIRE MIDDX MIDDLESEX....Read more...
The apprentice will be preparing machines for field testing, performing tests and validation of soft and hardware, alongside other technical improvements
They will learn how to produce detailed technical reports on machines in the field from the first customer feedback to the creation of the documentation needed for the factory Engineering teams
The role would encompass a mix of practical tasks, both in the field and in the workshop, alongside office-based IT tasks
They will also learn how to diagnose and repair complex faults in state of the art electrical and hydraulic systems
Training:
Land-based Service Engineering Technician Level 3 Apprenticeship Standard
Block Release Training with the CLAAS Academy at Saxham
3 weekly blocks, 3 times per year
Training Outcome:
The apprentice would be expected to successfully complete Level 2 apprenticeship standard in Land-Based Service Engineering and then progress onto the Level 3 Apprenticeship Standard in Land-Based Service Engineering Technician
Future roles could include Field Service Engineer, Technical training instructor, Technical Support - Parts Specialist, Technical Product Specialist, Aftersales Business Advisor
Employer Description:At CLAAS UK at Saxham we provide Sales, Service, Parts, IT, Marketing and Accounts support for our dealer network across the UK and Ireland. CLAAS UK is also the sole wholesale distributor for all CLAAS machinery in the UK and Ireland.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Production Manager, London, £55,000 I am working with a design-led events organisation looking for a Production Manager to support the planning and delivery of a wide range of live experiences. They specialise in creating bespoke events such as award ceremonies, conferences, product launches, and public-facing activations, with a strong reputation for full-service logistics, creative production, and seamless execution.Role Responsibilities:
Attend client meetings to scope requirements and shape project deliveryManage projects from initial brief through to on-site executionConduct site visits and prepare technical specificationsProduce quotes and support CAD-based planningOversee event logistics including equipment, crew scheduling, and transportationManage and report on budgetsAct as the on-site production lead during live events
The Ideal Candidate:
Background in AV, technical production, or events delivery within an agency or technical services environmentConfident in client-facing situations and able to manage full end-to-end productionSkilled in technical planning, logistics coordination, and on-site operations
If you are keen to discuss the details further, please apply today or send your cv to Marlene at COREcruitment dot comMarlene@corecruitment.com....Read more...
Foot Mobile Maintenance Engineers – Central London – Up to £51,000 Location: Central London (Marble Arch to Aldgate East – Core Zone: Regent Street to Moorgate)Salary: £49,000 – £51,000 + Overtime AvailableHours: Monday to Friday, 08:00 – 17:00Type: Permanent – FM Service Provider | Foot Mobile Technical Roles Are you a technically skilled engineer ready for a dynamic and varied role across Central London? CBW Staffing Solutions is recruiting two experienced Capacity Engineers (ideally one electrical, one mechanical) to join a leading FM service provider supporting a prestigious commercial portfolio. This is a foot mobile role covering multiple high-end sites in Zones 1–2, focused on technical support, plant upgrades, shutdowns, and covering holiday/sickness gaps. Perfect for engineers who thrive on variety and problem-solving across technically demanding environments. What You’ll Be Doing:Providing technical support for plant replacement and shutdown programmesCompleting unfinished jobs and resolving outstanding technical issuesSupporting PPM and reactive maintenance tasks across all M&E plantResponding to callouts and supporting concessionary stores and fabric issuesEnsuring subcontractors work safely and within contract standardsOperating under Permit to Work systems and maintaining H&S complianceSupporting small works and project teams where requiredMonitoring BMS systems and maintaining building environmental standardsWorking flexibly to support coverage across holidays and absence periodsKeeping Maximo and logbooks up-to-date with accurate documentationAssisting in proactive risk assessments, near miss reports, and safety complianceWhat You’ll Need:18th Edition (Electrical bias) or equivalent Mechanical qualificationC&G/NVQ Level 3 in Building Services or Electrical / Mechanical disciplinesStrong technical background in commercial building maintenanceExcellent fault-finding skills and the ability to take ownership of issuesComfortable working solo and as part of a mobile teamStrong understanding of H&S procedures including LOTO and PTWProfessional and reliable with a high level of personal initiativeFlexible attitude to support a wide spread of sites and tasksWhat’s In It for You?Up to £51,000 base salaryMonday to Friday schedule – no shifts!Overtime available and encouragedPremium Central London portfolio – all sites walkableFull uniform, tools & travel expenses coveredExcellent training and development prospectsA long-term career with a respected technical FM service providerClear route to progress into senior or technical lead rolesDon’t Miss Out! This is a fantastic opportunity for experienced M&E engineers to join a technically focused team with real variety and challenge in their day-to-day. Apply now by sending your CV to Dylan Briggs at CBW Staffing Solutions.....Read more...
The Job
The Company: Technical Sales Engineer
A leading manufacturer within the Hydraulic industry supplying into the industrial sector.
A privately owned company with a distribution network of over 30 locations globally.
Offers a range of Hydraulic and Tooling solutions as well as support services.
Established in the UK over 15 years ago and expanding well year on year.
Benefits of the Technical Sales Engineer
£55k Basic Salary
£7k Commission Guaranteed for 2 years with £20k OTE
£6k company bonus
Car
Pension
Laptop
Mobile
25 Days Holiday + Bank Holidays
The Role of the Technical Sales Engineer
As the Technical Sales Engineer you will be driving sales in the defence, wind, renewables (hydro & tidal), construction, cranes, food & beverage, aviation, manufacturing, oil and gas and power generation sector across Scotland and the North of England.
Selling hydraulics and tooling equipment, you will also be selling man power to go onto client sites and carry out the work.
You will be selling to end users, distributors, OEM's, owners, maintenance companies and installers etc...
The Ideal Person for the Technical Sales Engineer
As the Technical Sales Engineer you will need to be hungry and driven to progress and in for a long term career.
YOU MUST HAVE a technical qualification, HND + in Mechanical Engineering, Mechatronic Engineering, Civil Engineering or Structural Engineering.
Great if you have experience within the Hydraulics industry, but they will consider someone who has other Mechanical Solutions sales experience.
You will have a strong track record in field sales with a minimum of 5-10 years’ experience selling into the UK OEM market.
If you think the role of Technical Sales Engineer is for you, apply now!
Consultant: Bjorn Johnson
Email: bjorn@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Field Sales Manager – Emergency Lighting
Location: South UK (Travel Required)
This is a senior sales role with excellent career progression opportunities into divisional management.
Key Responsibilities of this Field Sales Manager, South England job are:
Customer Engagement & Solutions – Build strong client relationships, understand technical requirements, and provide tailored Emergency Lighting solutions.
On-Site Support & Presentations – Conduct product demonstrations, troubleshoot technical issues, and deliver hands-on training to customers.
Sales & Market Expansion – Work closely with the sales team to drive revenue, identify new business opportunities, and offer technical expertise to secure deals.
Market Awareness – Stay up to date with industry trends and competitor activity to identify growth opportunities.
Key Requirements of this Field Sales Manager job, South England are:
Proven sales experience in Emergency Lighting.
Strong technical understanding of Emergency Lighting products and the market (detailed component-level knowledge isn’t required, but the ability to present technical solutions is essential).
Successful sales track record, with a history of meeting and exceeding targets.
Technical aptitude, with the ability to confidently explain Emergency Lighting products and solutions.
Excellent communication and interpersonal skills, with the ability to build strong relationships and present technical information clearly.
Full UK driving licence required.
To apply for this Field Sales Manager – Emergency Lighting role in South England, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 / 07487 756328.....Read more...
As part of our 200-strong In-Service Submarine Engineering Team, you’ll be joining a group of dedicated professionals who support both in-service and build-stage submarines. The work is varied and meaningful, ranging from design investigations and feasibility studies to maintaining the technical records and configuration data that keep each vessel safe and operational.
Collaboration is at the heart of everything we do. Working alongside engineers and technical specialists, you’ll contribute to real projects that combine design, assurance and engineering delivery. Your time will be split between producing and reviewing 2D and 3D Computer-Aided Design (CAD) models, carrying out engineering surveys, and supporting data management and documentation. You may also have opportunities to visit submarines at HM Naval Base Clyde in Scotland, gaining valuable insight into how your work supports the fleet.
As your knowledge and confidence grow, you’ll take on more responsibility in areas such as change control, technical reporting and quality assurance. Every experience will help you build strong analytical and problem-solving skills, while developing a practical understanding of how engineering principles are applied to real-world challenges.
Training:As part of your apprenticeship, you’ll study for the Level 4 Engineering Manufacturing Technician Apprenticeship Standard through Weston College, working towards a Higher National Certificate (HNC) in Engineering. For the first two years, you’ll attend college one day per week, building your academic and technical knowledge while applying what you learn back in the workplace. In your later years, you’ll focus more on live projects, developing practical and professional skills that will prepare you for a career as an engineering professional. Training Outcome:When you complete the programme, you’ll move into a role as a Trainee Engineer or Configuration Technician. You’ll have the technical understanding, professional qualification and practical experience to take on complex engineering work with confidence. Upon completion, you can expect to earn a competitive salary exceeding £38,000. From there, your development doesn’t stop. Through the Babcock Role Framework, you’ll have a clear view of how your career can progress, with mapped-out pathways, development opportunities and the tools you need to get wherever you want to go. Employer Description:Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.
We provide through-life technical and engineering support for our customers’ assets, delivering improvements in performance, availability and programme cost. Our c27,700 employees deliver these critical services to defence and civil customers, including engineering support to naval, land, air and nuclear operations, frontline support, specialist training and asset management.
We also design and manufacture a range of defence and civil specialist equipment, from naval ship and weapons handling systems to liquid gas handling systems. We also provide integrated, technology-enabled solutions to our defence customers in areas such as secure communications, electronic warfare and air defence.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Organisation skills,Team working....Read more...
An opportunity has arisen for an Internal Sales Support Engineer, who will provide Technical Sales Support for my client who are a leading producer of automation and control software products for industrial applications, based at their headquarters which are located on the Isle of Wight.
This is a fantastic opportunity for someone with experience of supporting the sales of software products that can provide technical sales support for clients and their colleague sales co-ordinators. The Internal Sales Engineer will check all customer enquiries with due regard to pricing and delivery requirements and all customer requests are dealt with speedily and efficiently. The role also entails the ISE to be able to articulate with all written correspondence and you will be expected to maintain a database of all quotations in order to enable speedy access of information.
For the Isle of Wight based role of Internal Sales Engineer you will have previous experience in working in a technical/ sales role. You will need to be a confident and assertive communicator with a strong customer focus and the ability to work under your own initiative.
For further information on the Internal Sales Engineer job based on the Isle of Wight please contact Yuon Skelton on 01582 87 8829.....Read more...
Provide on-site and remote technical support to staff across UK offices
Delivery and installation of end-user hardware
Perform upgrades and updates to existing hardware and software platforms
Provisioning of new network services and software applications
Diagnosing and resolving both hardware and software based technical issues
Pro-actively engage in rolling out patches and security updates
Maintain essential security related records used throughout the business
Documenting and distributing how-to guides and technical documentation
Work with senior engineers on projects and support requests
Escalating priority issues to senior team members
Training:Information Communications Technician Level 3.Training Outcome:Successful apprentices may progress into roles such as 1st Line Support Engineer, Field Engineer, or Systems Administrator, depending on performance and qualifications achieved.Employer Description:Billington Holdings PLC is a UK based group of companies focused on its structural steel & engineering activities throughout the UK and European markets.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
This is a technical Pre-Sale and post-sale support to silicone IP and System on chip / SoC simulation, verification and testing tools.
The successful candidate will work in chipset functional verification collaborations to resolve customer issues, support R&D technology.
You will work closely with the Sales team supporting technical sales campaigns and deliver training courses and workshops covering the Functional Verification Platforms.
Skills and experience
Experience of Hardware Design and Verification languages including Verilog, VHDL, System Verilog, System-C, TLM.
BEng in Electronic / Micro-Electronic Engineering or Computer Science ??? or equivalent
Experience of Verification environments such as UVM, System Verilog, System C, Specman/e, Metric/Coverage driven verification and Formal property checking.....Read more...
