An exciting opportunity has arisen for a Telecoms Sales Executive to join a well-established telecommunications company providing business communication services, including hosted VoIP, PBX systems, mobile solutions, and connectivity services.
As a Telecoms Sales Executive, you will be responsible for driving new business growth while managing and expanding existing client relationships.
This role offers benefits, a basic salary range of £30,000 - £45,000 and OTE £60,000 - £150,000+.
You Will Be Responsible For:
? Identifying and generating new business opportunities in hosted telephony solutions.
? Managing and nurturing a portfolio of existing clients to maximise revenue.
? Following a proven sales methodology to close deals effectively.
? Upselling and cross-selling additional services to enhance client value.
? Taking ownership of the full sales cycle, from prospecting to account management.
What We Are Looking For:
? Previously worked as a Telecoms Sales Executive, Sales Executive, Account Manager, Business Development Executive, Business Development Manager, Account Executive, VoIP Sales Executive or in a similar role.
? Proven experience of 2 years in selling hosted telephone systems or VoIP solutions
? Strong track record of achieving and exceeding sales targets.
? Capable of managing both new leads and an existing customer base.
? Experience of selling related telecom products such as mobiles, data circuits, call management software, and data cabling etc.
What's On Offer
? Highly competitive salary.
? Uncapped earnings potential.
? Flexible holiday entitlement.
? Car allowance or company car option.
This is an exceptional opportunity for an ambitious Telecoms Sales Executive to accelerate their career and earn an outstanding income.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best int....Read more...
An exciting opportunity has arisen for a Telecoms Sales Executive to join a well-established telecommunications company providing business communication services, including hosted VoIP, PBX systems, mobile solutions, and connectivity services.
As a Telecoms Sales Executive, you will be responsible for driving new business growth while managing and expanding existing client relationships.
This role offers benefits, a basic salary range of £30,000 - £45,000 and OTE £60,000 - £150,000+.
You Will Be Responsible For:
? Identifying and generating new business opportunities in hosted telephony solutions.
? Managing and nurturing a portfolio of existing clients to maximise revenue.
? Following a proven sales methodology to close deals effectively.
? Upselling and cross-selling additional services to enhance client value.
? Taking ownership of the full sales cycle, from prospecting to account management.
What We Are Looking For:
? Previously worked as a Telecoms Sales Executive, Sales Executive, Account Manager, Business Development Executive, Business Development Manager, Account Executive, VoIP Sales Executive or in a similar role.
? Proven experience of 2 years in selling hosted telephone systems or VoIP solutions
? Strong track record of achieving and exceeding sales targets.
? Capable of managing both new leads and an existing customer base.
? Experience of selling related telecom products such as mobiles, data circuits, call management software, and data cabling etc.
What's On Offer
? Highly competitive salary.
? Uncapped earnings potential.
? Flexible holiday entitlement.
? Car allowance or company car option.
This is an exceptional opportunity for an ambitious Telecoms Sales Executive to accelerate their career and earn an outstanding income.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best int....Read more...
An exciting opportunity has arisen for a Telecoms Sales Executive to join a well-established telecommunications company providing business communication services, including hosted VoIP, PBX systems, mobile solutions, and connectivity services.
As a Telecoms Sales Executive, you will be responsible for driving new business growth while managing and expanding existing client relationships.
This role offers benefits, a basic salary range of £30,000 - £45,000 and OTE £60,000 - £150,000+.
You Will Be Responsible For:
* Identifying and generating new business opportunities in hosted telephony solutions.
* Managing and nurturing a portfolio of existing clients to maximise revenue.
* Following a proven sales methodology to close deals effectively.
* Upselling and cross-selling additional services to enhance client value.
* Taking ownership of the full sales cycle, from prospecting to account management.
What We Are Looking For:
* Previously worked as a Telecoms Sales Executive, Sales Executive, Account Manager, Business Development Executive, Business Development Manager, Account Executive, VoIP Sales Executive or in a similar role.
* Proven experience of 2 years in selling hosted telephone systems or VoIP solutions
* Strong track record of achieving and exceeding sales targets.
* Capable of managing both new leads and an existing customer base.
* Experience of selling related telecom products such as mobiles, data circuits, call management software, and data cabling etc.
What's On Offer
* Highly competitive salary.
* Uncapped earnings potential.
* Flexible holiday entitlement.
* Car allowance or company car option.
This is an exceptional opportunity for an ambitious Telecoms Sales Executive to accelerate their career and earn an outstanding income.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Telecoms Sales Executive to join a well-established telecommunications company providing business communication services, including hosted VoIP, PBX systems, mobile solutions, and connectivity services.
As a Telecoms Sales Executive, you will be responsible for driving new business growth while managing and expanding existing client relationships.
This role offers benefits, a basic salary range of £30,000 - £45,000 and OTE £60,000 - £150,000+.
You Will Be Responsible For:
* Identifying and generating new business opportunities in hosted telephony solutions.
* Managing and nurturing a portfolio of existing clients to maximise revenue.
* Following a proven sales methodology to close deals effectively.
* Upselling and cross-selling additional services to enhance client value.
* Taking ownership of the full sales cycle, from prospecting to account management.
What We Are Looking For:
* Previously worked as a Telecoms Sales Executive, Sales Executive, Account Manager, Business Development Executive, Business Development Manager, Account Executive, VoIP Sales Executive or in a similar role.
* Proven experience of 2 years in selling hosted telephone systems or VoIP solutions
* Strong track record of achieving and exceeding sales targets.
* Capable of managing both new leads and an existing customer base.
* Experience of selling related telecom products such as mobiles, data circuits, call management software, and data cabling etc.
What's On Offer
* Highly competitive salary.
* Uncapped earnings potential.
* Flexible holiday entitlement.
* Car allowance or company car option.
This is an exceptional opportunity for an ambitious Telecoms Sales Executive to accelerate their career and earn an outstanding income.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An average week will include a mix of admin, project support, and team coordination tasks. The apprentice will play a key role in helping the business run smoothly.
Tasks may include:
Assisting with document preparation, filing, and data entry
Managing emails, scheduling site visits, and updating trackers
Supporting the team with client communications and project admin
Training:
Business Administrator Level 3 Apprenticeship Standard
Training will be completed in the workplace where an assessor will visit regularly
Training Outcome:
Once qualified, the apprentice could progress into a permanent role as a Telecoms Administrator, Project Coordinator, or Client Services Assistant
With experience, there are further opportunities to move into telecoms surveying support, site access management, or specialist property roles within the team
We support long-term development and internal promotions
Employer Description:Established in 2003, Telemaster started life as a small specialist firm of Chartered Surveyors providing professional advice to landlords regarding telecommunications equipment, including mobile phone antennas, masts and fibre cables on their land and property. This remains at the heart of what we do, however our business has evolved to meet the needs of our clients who not only host telecoms but also sustainable solutions, PV and a whole array of other forms of equipment on their property which requires highly specialist expertise and management of legal liabilities.
Regulated by RICS, we are a dedicated team with over 100 years’ combined experience, who pride ourselves in offering the highest quality of service. As we do not work for the telecoms operators or other building tenants, we are able to offer independent advice with the best interests of our clients at the forefront, at all times.
We currently advise in excess of 250 clients across the UK.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Microsoft Office,Willingness to learn,Reliable,Punctual,Willing to ask questions....Read more...
You will lead major infrastructure projects from design to operations. You will oversee a team of project managers, ensuring projects are delivered safely, on time, and within budget.
Key Responsibilities
Lead end to end project delivery
Set up frameworks, governance, and reporting processes.
Manage financial tracking and governance aligned with contract terms.
Ensure Health, Safety, Quality, and Assurance (HSQA) targets are met.
Collaborate with design teams to develop cost-effective solutions.
Report progress and performance to stakeholders.
Line manage project managers, providing guidance and support.
Key Skills
Proven experience delivering complex telecoms projects on time and within budget.
Strong leadership and stakeholder management skills.
Experience with Mobile Network Operators and public sector infrastructure projects.
Excellent communication and IT skills (Word, Excel, PowerPoint, MS Project)....Read more...
You will lead major infrastructure projects from design to operations. You will oversee a team of project managers, ensuring projects are delivered safely, on time, and within budget.
Key Responsibilities
Lead end to end project delivery
Set up frameworks, governance, and reporting processes.
Manage financial tracking and governance aligned with contract terms.
Ensure Health, Safety, Quality, and Assurance (HSQA) targets are met.
Collaborate with design teams to develop cost-effective solutions.
Report progress and performance to stakeholders.
Line manage project managers, providing guidance and support.
Key Skills
Proven experience delivering complex telecoms projects on time and within budget.
Strong leadership and stakeholder management skills.
Experience with Mobile Network Operators and public sector infrastructure projects.
Excellent communication and IT skills (Word, Excel, PowerPoint, MS Project)....Read more...
Campaign Planning & Execution: Design and deliver marketing campaigns across multiple channels including email, social media, print, and web.
Content Creation: Write, edit, and design engaging content tailored to different platforms and audiences.
AI Integration: Use AI tools to enhance marketing efforts, including customer segmentation, predictive analytics, and automated content generation.
SEO & Analytics: Apply search engine optimisation techniques and monitor campaign performance using tools like Google Analytics.
Customer Journey Mapping: Analyse and optimise customer touchpoints to improve engagement and conversion.
Brand Management: Maintain consistent brand messaging and tone across all marketing materials.
Web design and Content Management
Compliance & Ethics: Ensure all marketing activities comply with GDPR, cybersecurity standards, and ethical guidelines.
Collaboration: Work with internal teams and external suppliers to coordinate marketing efforts and gather insights.
Reporting: Prepare performance reports and present findings to stakeholders.
Continuous Learning: Participate in training sessions, masterclasses, and mentoring to build marketing expertise.
Database management: Dynamics CRM.
Lead Generation: Campaign activity including telephone follow-up.
Telephone Calls: In response to enquiries, to follow up a marketing campaign or general courtesy call.
Campaign Content Design.
Asset Design.
Training Outcome:The company may offer a full-time position at the end of the apprenticeship for the right candidate.Employer Description:We are Digicomm 360 It’s our mission to help businesses communicate by providing the best outsourced telecoms and IT solutions based in the North West and delivering across the UK. With over 100 years collective expertise, backed up with experience and award wins, we fully understand how effective communications can help an organisation thrive – and we’d love to show what we can do for your business. Put simply, we free our customers of the pressure of understanding IT and telecoms, leaving them confident in the knowledge that their essential systems function as just they need them to, with fixed payment plans. It’s our ethos to build and develop strong partnerships – both with our customers and some of the leading suppliers in the industry, enabling us to deliver quality products solutions and services, along with continuous training and a true sense of teamwork.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Creative,Initiative,Social media,Confidence,Eye for sales....Read more...
Cisco UC Collaboration Engineer – Herts
Location:- Hertfordshire area, Hybrid working 3 days office, 2 days Home.
Salary:- £55-60k + Bens
MUST HOLD CURRENT SC CLEARANCE TO APPLY
Environment:- Cisco Collaboration, Cisco Webex, IP Phones, AV Systems, UC Platforms, Technical Support.
An experienced Cisco UC and AV Collaboration Engineer is required to support this large end user site based in Hertfordshire.
The ideal candidate would have proven Cisco Collaboration experiences managing large scale conference rooms but also supporting the AV elements such as displays and speakers which optimise the user experiences.
Skills required:-
• Configuration, troubleshooting, and management on Cisco Collaboration products
• Strong experiences on in room displays, speakers, microphones, and AV control systems.
• Managing endpoints like Cisco Webex, IP Phones, and integration with UC platforms.
• Providing technical support and training for end-users on Cisco UC and AV solutions.
• Proactively monitoring and maintaining room health, ensuring minimal downtime.
Any certifications across Cisco Collaboration Products or CTS would be beneficial but the company do offer structured training.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues and ensuring a smooth and supportive experience. Your responsibilities will include logging and managing support tickets, handling follow-ups and escalations, and delivering remote and telephone-based support for client infrastructure and end users. We’re looking for someone who enjoys solving problems, communicates clearly and confidently, and takes pride in providing helpful, timely support. A logical and thoughtful approach to troubleshooting and customer service is essential, along with a genuine enthusiasm for technology and teamwork. If you're someone who enjoys helping others and wants to grow in a supportive, inclusive environment, we’d love to hear from you!
Key responsibilities:
Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes
Respond appropriately to technical issues raised, through resolution or escalation
Prioritisation and management of workload to ensure contractual SLAs are met
Act as the first point of contact for technical issues raised
Log all service tickets received via telephone, email and service portal then handle accordingly throughout the stages of the ticket
Provide efficient customer service to a vast client base
Work in accordance with company values, policies, procedures and standards.
Building and maintaining strong relationships with customers through the support you deliver
Maintain concise and clear documentation via ticketing system and knowledge base Essential skills, characteristics and experience You’ll thrive in this role if you:
Are motivated and enjoy working in a fast-paced support environment
Have a positive, solutions-focused mindset and a commitment to excellent service
Feel confident diagnosing and resolving technical issues
Can work independently but also value collaboration and shared success
Take pride in ensuring our customers feel supported and informed every step of the way
Can demonstrate an interest in IT, software and hardware
Hold a valid UK driving license and have access to your own vehicle
Training:Expected duration: 17 months Apprenticeship level: Level 3 (Advanced) Programme: Information Communications Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support TechnicianEmployer Description:Comms UK is a Telecoms and IT provider for businesses. We primarily operate in the Dorset and Hampshire areas and have circa 500 active customers
We install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package
We have built an outstanding reputation over our 30 years in business with our existing and often longstanding customers due to delivering quality products with outstanding service and integrity. We are steadily growing as a business and looking for exciting talent to join our excellent teamWorking Hours :37.5 hours (8:30 am to 5pm including 1 hour lunch). Training day will be treated as day in the office for learning only. We will incorporate all learning time into 1 day a weekSkills: Communication skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft 365,MAC OS Support,Wifi Solutions,Hardware & Software Knowledge,LAN/WAN,Motivated,Work in a Fast-Paced Setting,Positive Mindset,Confident,Able to Drive....Read more...
An exciting opportunity has arisen for a Business Development Manager – Switches to be based UK wide to join a leading design and manufacturer of electronic systems.
This role can be Fully Remote from anywhere in the UK – with travel required to the Bedford office once or twice per month as required.
The position of Business Development Manager - Switches will be field based and required to source, target, develop and win new business in line with company growth targets. You will have a background in selling Rotary Switch products such as Encoder, Selector, and Coded Switch solutions across sectors which may include Industrial, Energy, Telecoms, Pro-Audio, Medical, Transportation, Aerospace & Defence, Test & Measurement.
Requirements of a field based, Fully Remote Business Development Manager - Switches
Must have relevant experience within direct sales position with the related product groups of switching products
Able to manage the entire sales cycle from lead generation through to closing
Proven ability to exceed sales targets
Research and understand prospects, products, competition, industry, marketing goals and objectives, overall business requirements
Able to create proposals, presentations and other documentation for customers & internal departments, in line with company procedures
This is an exciting job opportunity for a Business Development Manager within the Switches market to join a well establish organisation and product base
APPLY NOW for the Business Development Manager - Switches role, please send your CV to TDrew@redlinegroup.Com or call Tom on 01582 878 848 / 07961158762 quoting ref. THD1248, if you have any specific questions about this role, otherwise we always welcome the opportunity to discuss other Sales jobs.....Read more...
You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients.Other duties as assigned from time to time.Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with Higher level apprenticeships are also available.Employer Description:We work with law and accounting firms every day.
We understand your tools, your pressures, your compliance headaches, and that “quick fix” issues are never actually quick.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
We’re excited to be recruiting for an energetic Sales Executive to join a rapidly growing, award-winning telecoms and tech company based near Whiteley. You’ll play a pivotal role identifying, qualifying, and converting leads into satisfied customers that fuel company growth.
What makes you an exceptional fit?
Driven by success and motivated by financial rewards
Confident, with strong sales and digital/IT literacy skills
Proactive and commercially savvy keen to stay in tune with market trends and customer needs
Service-oriented mindset always putting customer experience first
Creative, self-starter who follows through to deliver results
Excellent communicator, organised, and a true team player
Calm under pressure and effective in fast-paced, deadline-driven environments
Key Responsibilities
Lead outbound calls to businesses uncover their needs and craft tailored solutions
Build long-term customer relationships and nurture account development
Present solutions, negotiate on price and delivery, and meet both volume and profit targets
Keep CRM data accurate and up to date
Identify upsell opportunities and manage existing business accounts effectively
Deliver pitch and process in line with industry standards and best practices
Perks & Benefits
Ibiza Incentive Trip – Hit your targets and earn an unforgettable getaway
Monthly Vouchers –Recognise standout performers with rewards and there’s even an Employee of the Month acknowledgement
Team Experiences – From bowling and go-karting to trips to Goodwood, team success is always celebrated
Generous holiday allowance 25 days’ holiday + bank holidays, with buy/sell options
Additional leave benefits with your Birthday day off, 12 flexible paid hours, and a volunteer day
Electric Vehicle Scheme – Lease a brand-new EV for your commute
Excellent financial wellbeing: 9% combined pension contributions & 4x salary life insurance
Extra perks – Tech discounts, quarterly & annual awards, in-house training academy, social events all-expenses-paid
Wellbeing support with access to mental health services 24/7, Calm App, discounted gym, cycle-to-work scheme, free breakfast & fresh fruit, eye-care vouchers, and financial wellbeing support
Why this role?
Join a company that values innovation, integrity, ambition, knowledge, and inspiration, while championing diversity, equity, and inclusion. You’ll be supported throughout your career journey with plenty of development opportunities and a culture that celebrates your success. To apply today email your CV to talent@strgroup.co.uk.
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
Our Brackley based client is a leading designer and manufacturer specialising in prototype development and custom PCB assembly. We are seeking a skilled and motivated Mechanical Design Engineer with hands-on experience in sheet plastic fabrication, to join the growing team.
You will be responsible for designing custom enclosures, housings, and mechanical components primarily fabricated from plastic sheets using CNC machining, bending, bonding, and assembly techniques. This is a key role in delivering innovative, manufacturable, and cost-effective solutions across a range of sectors including electronics, telecoms, medical devices, and industrial equipment.
Key Responsibilities for the Brackley based Mechanical Design Engineer job:
Design and develop plastic enclosures and components using CAD software (e.G., SolidWorks, Autodesk Inventor).
Create detailed 2D technical drawings, 3D models, and assembly instructions for production.
Work closely with in-house fabrication teams and CNC technicians to ensure feasibility and manufacturability.
Collaborate with electronics engineers to integrate PCBs, connectors, displays, and mechanical fasteners into enclosure designs.
Optimise designs for production techniques such as bending, bonding, heat staking, and insert installation.
Select appropriate materials (e.G. ABS, polycarbonate, acrylic) based on mechanical and environmental requirements.
Conduct design reviews and support prototyping, testing, and iterative improvements.
Maintain accurate documentation and design records in accordance with ISO 9001 or similar standards.
Liaise with clients or project managers to interpret briefs, gather feedback, and deliver to deadlines.
Skills & Experience required of the Mechanical Design Engineer:
Degree or HND in Mechanical Engineering, Product Design, or a related field.
Practiced experience in mechanical design, ideally with sheet plastic or custom enclosure projects.
Proficient in 3D CAD(preferably SolidWorks).
Strong knowledge of DFM (Design for Manufacture) for plastic machining and fabrication.
Understanding of mechanical fasteners, thermal management, ingress protection (IP ratings), and tolerance stacks.
Excellent problem-solving and communication skills.
Desirables for the Mechanical Design Engineer job based in Brackley
Experience with CAM software or CNC machinery.
Familiarity with rapid prototyping and low-volume production methods.
Knowledge of electronics packaging or box-build integration.
Familiarity with ISO 9001 quality systems or medical/industrial product standards.
To apply for this job of Mechanical Design Engineer, based in Brackley, please call Nicola King on 01582 878 839 / 07961 158788 or your CV to nking@redlinegroup.Com for a confidential discussion.....Read more...
Customer Account Manager - Managed Services
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team
Main purpose of Role:
Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend.
As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.
Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
Achieve incremental GM targets and revenue retention targets,
SCOPE OF RESPONSIBILITIES
Take a leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management.
Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin.
Compiling customer quotations and processing orders.
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services
Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities
Person Specification
Technical Profile
• Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers
• A good understanding of mobile and WAN
• Demonstrable ability to achieve targets from account management activities
• Experience of working with field account managers to generate additional contact points and opportunities
Traits and Behaviours
• Focus on customers – committed to providing the best service to our customers in all that they do
• Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
• Can Do Attitude – Takes personal responsibility for getting things done
• Growth – Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
• Excellent customer service and communication skills
• Customer focused, proactive, collaborative, can do approach
• Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
• Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
• Self-motivated
• Ability to work under pressure
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
