Act as a friendly, helpful and welcoming in-person presence at our Diss site (Group HQ). Greeting visitors, clients, suppliers and contractors at Reception and providing them with appropriate support as required.
Monitor the Simonds and Flagfinders Bookings inboxes, and support the Group Private Hire Manager with answering queries and generating quotations, ensuring that all customers are responded to promptly, politely and in a manner which maximises revenue generation for the Group.
Where required, handle telephone calls and redirect callers appropriately, in accordance with Group processes.
Support the Group Private Hire Manager with administering internal and external room hire bookings and events, including setting up / clearing up hired rooms and ensuring all catering is arranged and provided to a high standard.
Monitor the Purchasing inbox and undertake purchasing on behalf of all departments, in accordance with processes established by the Finance Director, and to include maintaining an accurate and up-to-date list of authorised general supplies, and validating purchases against Purchase Orders for other purchases.
Support the Holidays and Day Trips department by confirming bookings, printing confirmations and preparing tour packs for drivers.
Undertake general administrative duties on behalf of the Managing Director and Senior Leadership Team, including processing of expense claims, travel and accommodation bookings and the raising of Purchase Orders on their behalf.
Undertake other general administrative duties as required by the Group, as directed by your Line Manager, and other members of our management team.
You will spend your week providing business administration support across the Transport Made Simple Group. Your day will usually begin by checking emails in the bookings and purchasing inboxes, responding to customer enquiries, preparing quotations, and processing purchase orders.
You will greet visitors and suppliers at reception, handle phone calls, and assist with internal and external room bookings, including arranging catering and setting up spaces for meetings and events.
Throughout the week, you’ll support the Holidays and Day Trips department by confirming bookings, printing confirmations, and preparing tour packs for drivers. You’ll also carry out administrative tasks for the Managing Director and Senior Leadership Team, such as processing expense claims, arranging travel, and raising purchase orders.
No two days are exactly the same – you’ll balance regular tasks with ad-hoc requests, ensuring smooth communication across departments and contributing to excellent customer service.Training:
Business Administrator Standard
English and Maths (if required) Level 2
Training Outcome:This role offers an excellent foundation for a long-term career in business administration. During the 18-month apprenticeship, you will gain a nationally recognised Level 3 Business Administration qualification, alongside valuable practical experience in customer service, purchasing, and administrative support.
Successful completion of the apprenticeship opens up opportunities to progress into permanent roles within the Group, such as Office Administrator, Customer Service Coordinator, Purchasing Administrator, or other. As Transport Made Simple continues to grow rapidly, there may be longer-term opportunities to move into supervisory or management positions for those who demonstrate initiative, strong performance, and a passion for the business.Employer Description:We're East Anglia's largest independent passenger transport provider, employing more than 700 team members with a fleet of 350 buses, coaches, minibuses and taxis. We operate a comprehensive network of local bus services which spans from Norwich as far south as north London, and from the east coast as far west as Nottingham and Derby. Working closely in partnership with Norfolk, Suffolk and Essex County Councils, we transport over 2,500 schoolchildren to and from school safely every day on dedicated buses. Our specialist fleet vehicles deliver coach holidays, wheelchair accessible transport and a wide range of corporate transport solutions for clients across a range of sectors. Our success has been built on four core values; being a great place to work, delivering exceptional customer service, using technology to optimise operations and seeking sustainable growth opportunities. Joining us on our journey could kickstart your career, giving you the skills and experience you need to support millions of people get from A to B sustainably every year.Working Hours :Monday to Friday, shifts of either 07:00 - 15:30 / 08.30 - 17:00 OR 08:30 - 17:00 / 10:30 - 19:00.
30 min lunch break per daySkills: Communication skills,IT skills,Attention to detail,Customer care skills,Flexible,Enthusiastic,Eager to learn....Read more...
About the Role
An established inbound travel company is seeking a proactive and detail-oriented Operations Executive to join its FIT (Fully Independent Traveller) Department in London. The successful candidate will play a key role in ensuring smooth daily operations, accurate bookings, and exceptional client communication. Working closely with the department’s Manager, the FIT Operations Executive will help coordinate all logistical, supplier, and internal processes, maintaining high service standards and operational excellence.
Key Responsibilities
Monitor and manage the FIT email inbox, ensuring timely and professional communication with clients and suppliers.
Process incoming FIT reservations, booking accommodations, attractions, and related services through internal systems such as Tourplan and Prioticket.
Build and maintain strong relationships with clients and suppliers to ensure efficient service delivery.
Manage the full operational cycle of FIT bookings, including service confirmations, travel document preparation, and problem resolution.
Review arrival lists and hotel confirmations to identify and correct potential discrepancies.
Produce weekly operational reports for key suppliers to support performance transparency.
Oversee daily close-outs for online travel operators to maintain accurate availability and prevent overbookings.
Create and manage bulk bookings to improve operational efficiency.
Coordinate all aspects of Tour services, including ticket allocation, transport bookings, operational reporting, and trend analysis.
Handle post-departure feedback and complaints, ensuring timely resolution and process improvement.
Perform general administrative tasks to support the wider operations team.
Candidate Profile
The ideal candidate will be a motivated, customer-focused professional with a strong eye for detail and the ability to perform well under pressure. Excellent communication and organizational skills are essential, along with the capacity to manage multiple priorities and maintain accuracy.
Requirements
Proficiency in Microsoft Office (Word, Excel, Outlook) and confidence using online systems.
Excellent written and verbal communication skills in English.
Strong attention to detail, with the ability to prioritize effectively and meet deadlines.
A proactive, independent approach to work combined with strong teamwork skills.
Ability to remain calm and professional in a fast-paced environment.
Desirable
Fluency in an additional European language (French, Spanish, German, or Dutch).
Previous experience in inbound tourism, particularly within the UK & Ireland markets.
Opportunity
This role offers the chance to join a dynamic and collaborative team within a respected travel company. It provides hands-on experience in international tourism operations, career development opportunities, and the satisfaction of contributing to exceptional client experiences.
How to Apply
Interested candidates are invited to submit their CV and cover letter quoting “Operations Executive – FIT Department” in the subject line to the recruitment team via the online application link. Only successful applicants and with unrestricted rights to work in the UK will be contacted.....Read more...
