Co-ordinating International Tours
Liaising with international representatives to organise cost-effective tours.
Booking examiner travel, accommodation, visas, and inoculations.Administering PO payments, commissions, and other international examination event-related expenses.
Meeting with examiners before and after tours to gather feedback and improve the LCME international offer.
Supporting the team in allocating examiners to international events.
Providing support to international representatives.
Ensuring international customer requirements are met in collaboration with the Markets Manager.
Attending meetings to organise international examination events, courses, and workshops.
Processing representatives' commission payments and venue hire costs.
Assisting with onboarding new international customers, regions, and markets.
Providing day-to-day support for international customer queries and troubleshooting in CRM and via email.
Responding to international customer complaints.
Assisting with operational activities, including booking examination dates, timetabling, tour coordination, and payments.
Processing import files and related invoices and payments.
Liaising with customers to resolve issues related to importing data files.
Working with the results team to process international customer results and certification queries.
Theory Examinations
Coordinating LCME’s in-person and live online theory examinations.
Processing customer order data to ensure error-free theory papers.
Resolving customer queries regarding theory papers.
Liaising with theory paper writers, typesetters, printers, and markers to ensure timely production of theory papers in accordance with LCME policies.
Working with LCME’s digital partner (GCA) to prepare and deliver live online theory examinations.
Organising print, fulfilment, and delivery of LCME theory papers.
Ensuring theory papers are scanned accurately and returned to LCME for marking.
Management Trainee Responsibilities
Assisting with daily tasks and projects as instructed by supervisors or managers.
Contributing to the development and implementation of operational strategy to align with business objectives and drive continuous improvement.
Supporting POS projects, observing team coordination, and learning task planning, tracking, and delivery.
Working closely with the New Business Director to proactively seek new business opportunities through calls, meetings, and networking events.
Understanding client needs, providing excellent service, and contributing to client satisfaction.
Observing and supporting managers by participating in team activities and learning to contribute positively within a collaborative working environment.
Communicating effectively with colleagues, customers, and other stakeholders.
Identifying areas for improvement and considering emerging technologies to develop more efficient processes.
Assisting the Finance team with administration tasks while gaining an understanding of budgeting, financial planning, and cost management to support growth and operational efficiency.
Adhering to work health and safety requirements and other FERO policies and procedures to ensure compliance and safety at work.
Complying with the responsibilities outlined in the Apprenticeship Agreement and Training Plan, including attending regular progress review meetings with the Apprenticeship Coach and Reporting Line Manager.
Ensuring personal compliance with all of UWL’s procedures, policies, and regulations, especially those relating to data protection, legal and statutory compliance, information security, IT change control, and health and safety.
Working in accordance with UWL’s equality and diversity policies.
Training:5 Days per week, Monday-Friday, 35 hours. With 6 hours allocated to off-the-job study.Training Outcome:Operations Management.Employer Description:The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025.
We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.
The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
*University status awarded in or after 1992
The College
The London College of Music Exams is one of the longest leading-established exam boards for the creative arts in the UK and strives for inclusivity and equality in line with the UWL mission.
LCME offer Music examinations in Music, and in Drama and Communication which are held at centres worldwide as well our Digital platform that offers both recorded and live online exams (coming shortly). Our qualifications are unique in the graded exam sector in being awarded by a university.
The exams portfolio covers a wide range of syllabuses with new developments being considered to broaden the offer in the future. UWL is committed to LCME and will continue to invest in opportunities to improve the quality of the experience for staff and candidates of LCME.Working Hours :35 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,International Applications....Read more...
