Are you an organised, proactive individual looking to play a key role in a dynamic service environment? We are seeking an Operations & Service Coordinator to join a small supportive team and support a wide range of business-critical activities in Banbury. The role is full time and permanent based onsite with a salary of between £28,000 and £38,000 DOE. You’ll be working for a highly successful family owned business who work within the air conditioning and electrical sector.
Key Responsibilities for the Operations & Service Coordinator:
Maintain and manage our Joblogic system, including:
Logging quotes and jobs
Converting quotes to jobs and allocating them
Updating job statuses and references as work progresses
Monitoring upcoming service due dates
Maintain and update the WIP (Work in Progress) sheet, including job lists, holidays, and more
Generate, compile, and send service reports from Joblogic customer management software
Handle invoicing, particularly for smaller call-outs and services
Monitor and update vehicle information on Fleet Smart
Oversee inbox and phone communications (including junk folder), responding to direct customer requests where possible
Track employee training requirements and update the training matrix
Support as needed with:
On-site quoting (primarily domestic installations)
Tablet maintenance
Office-based quoting and base quote sheet preparation
Lighting and A/C designs
RAMS (Risk Assessment and Method Statements)
Material ordering
Month-end CIS submissions to subcontractors
Delivery and unit sorting
Prepping materials for jobs
Any other tasks as requested by management
Key Skills Preferred for the Operations & Service Coordinator:
Sage 50 accounts
AutoCAD
Strong organisational and multitasking skills
Experience with job management systems (Joblogic preferred)
Excellent communication and customer service abilities
Proficiency with spreadsheets and reporting
Willingness to adapt and take on varied responsibilities
Proficient in Microsoft Office
Why Join Them? You’ll be part of a supportive team, working in a role that’s essential to their operational success. If you thrive in a fast-paced environment and enjoy variety in your workday, we’d love to hear from you!
What’s in it for you?
Salary of between £28,000 and £38,000 DOE
Office based
8.00 am to 5.00 pm Mon – Fri with 30 min lunch break
Training and support with the above software packages where required
Working as part of a small, collaborative team
Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.
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