Assist in educating and tutoring children, ensuring they receive the support they need to thrive academicallyCommunicate effectively with students, parents, and colleagues to foster a collaborative learning environmentWork closely with individuals on the autism spectrum, employing tailored strategies to enhance their learning experienceParticipate in mentoring activities, providing guidance and encouragement to studentsSupport special education initiatives by helping to implement individualised education plans (IEPs)Attend training sessions and workshops to improve skills and knowledge in special education practices
Training:The programme offers a blended approach including virtual classrooms, webinars, work-based tasks and online assignmentsWe use an online platform (BUD) that helps you learn the topics and skills, reflect on your practice and build your portfolio.Candidates are not required to attend college, instead, this will include off-the-job training hours used throughout this apprenticeshipThese OTJH will be within working hours of Employment- e.g., 30+ hours per week = 6 hours per week OTJH, less than 30 hours is 20% OTJH.You will also receive one-to-one support and tuition from your apprenticeship tutor. This tutor will make in-person visits to you at the nursery or schedule online meetings every 5-6 weeks.Training Outcome:
As well as ensuring full competency as a Teaching Assistant, this programme provides a foundation for potential progression into several career paths in the educational sector including Higher Level Teaching Assistant, Assistant Teacher and Teacher. The next programme you can go for is our Specialist Teaching Assistant Apprenticeship Level 5.
Employer Description:We are committed to providing a safe and inclusive learning environment in which children can develop positive relationships, improve academic performance, and be inspired to love learning.
Mission Statement
We are committed to fostering a culture where all individuals feel included, nurtured, supported, respected, safe and secure and where their achievements and contributions are valued and celebrated.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Team working,Creative,Initiative,Patience....Read more...
Key responsibilities will include:
Administration & Paraplanning
Business Submission – creating illustrations, submitting & writing business (i.e. Suitability letters, CFRs, & iBusiness work)
Salesforce input and data reports
Producing personalised illustrations and up to date wealth accounts
Liaising with administration centres regarding client transactional fund information
Client switches, surrenders, critical yield calculation, dealing with letters of authority and liaising with external providers
Management of pipeline business
Actioning meeting notes and keeping Client file up to date
First point of contact for a high net-worth client base. Dealing with incoming enquiries and managing service level standards
Work on Self-Service systems
PA Duties
Diary management
General administration support, including diary management, appointment making, meeting and greeting clients
Word and Excel is essential
Training Outcome:Upon successful completion of the apprenticeship a full time permanent postion may be offered where available.Employer Description:We offer a virtual assistant package to support businesses with their office requirements.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
The job role is to support a vibrant team of accountants. The team are providing detailed, timely and accurate financial and non-financial data to their clients, in order to assist their clients’ businesses to perform better and to mitigate their taxes.
You will largely be working on bookkeeping, VAT and accounts preparation projects but will also assist in some of the day to day functions that are essential to keeping the office running smoothly.
As an Accounts Assistant Apprentice, your duties will include, but not be limited to:
Learning, processing, and using administrative systems
Filing records in Virtual Cabinet
Sending checklists requesting information from clients
Preparing financial information for client working papers
Reconciling books and records
Posting adjustments
Preparing VAT returns and Personal Tax Returns
Training:Training will be one day a week and we provide flexible options of classroom training in our offices in Hertfordshire, as well as LIVE online learning options. We provide full support with a work coach to ensure you have a positive and successful experience on the apprenticeship programme.Training Outcome:We look to support staff internally and will review once the apprenticeship qualification is gained to retain employment within the company, and progress further in accountancy.Employer Description:DSCO Accountants covers everything from accounts, tax and compliance issues, through to bespoke business coaching. They advise ambitious clients of all sizes from many sectors.Working Hours :Monday - Friday 9 am -5 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support the onboarding process and completing all employment checks and ensure that prospective staff have the right to work at the organisation and that we are in receipt of the required fit for purpose documentation e.g. appropriate references.
Assist with all HR administration such as, daily register, HR email inbox, holidays, sickness, return to works, maternity, paternity and adoption leave.
Assist with printing, scanning and filing of all types of personnel documents.
Assist with the on-going maintenance of employee records such as new starters, leavers, changes of address.
Ensure that contracts of employment and any other contractual documentation are in place and compliant.
General reception and telephone duties including the greeting of visitors, assist in organising meetings and maintaining Boardroom and Training room facilities.
Help with the smooth running of the office, including maintaining and replenishing office supplies.
Willingness to work outside of normal office hours if required.
Training:Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training here at Step Change Outsourcing, online learning as well as mentoring from our experienced team members.
Your training will take place in office with 20% of your week dedicated to your studies.Training Outcome:
Permanent position within our HR team dependant on performance.
CIPD level 5 & 7.
HR Assistant.
HR Administrator.
HR Officer.
HR Coordinator.
HR Support.
Employer Description:We are Step Change Outsourcing – a specialist outsource contact centre, based in Stevenage, Hertfordshire. With our team of 200 people, we have all the expertise of a big contact centre with the personal care of a small business.
Our business was founded in 2009, and since then we have established ourselves as experts in delivering sales, retention and customer experience campaigns on the phone and online.
We work with some of the UK’s leading brands and pride ourselves on delivering exceptional results through our skilled and dedicated team.
Everything we do is centred around creating the very best outcomes for our clients and their customers and because we look for the right attitude and mindset when we’re recruiting we also have an energetic and fun team, who create a great place to work.
Our culture is fast, energetic and ethical. We want to do good business and we have a winning mind-set in everything we do.Working Hours :Monday to Thursday, 8:45am to 6:15pm. Friday, 8:45am to 3:45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Provide teaching support in small groups and, where necessary, be assigned to individual pupils in order to aid the teacher
Liaise with the teacher to understand the objectives of each session
Assist the teacher with observations and monitoring of the progress of children, both educationally and socially
Keep up-to-date written records for supporting pupils
Promote positive behaviour patterns, raise self-esteem, and improve independent work with children to assist their education and growth
Depending on school, there may be a specific focus on certain curriculum areas
It is an interesting, varied position that gives you the valuable opportunities of gaining experience in a professional setting working with young people and colleagues
You will find out about the teaching paths that are available and the hope is that this apprenticeship will lead you onto your next step on the career ladder
Teaching Assistants may also undertake some or all of the following:
Work with individual pupils with special educational needs
Work with pupils for whom English is not their first language
Assist in the development of individual development plans for pupils (such as Individual educational plans)
Support the work of volunteers and other teaching assistants in the classroom
Support the use of ICT in the curriculum
Invigilate exams and tests
Assist in escorting and supervising pupils on educational visits and out of school activities
Select, prepare and clear away classroom materials and learning areas ensuring they are available for use, including developing and presenting displays
Support pupils in developing and implementing their own personal social and development
Assist pupils with eating, dressing and hygiene, as required, whilst encouraging independence
Monitor and manage stock and supplies for the classroom
Training:Training is provided through a blended programme of practical activity, group training and virtual learning. The programme provides opportunities to share experiences with other apprentices and learn from experienced professionals.
Training Topics include:
Understanding how children learn and develop
Using Technology to support learning
Working with teachers to understand and support assessment
Keeping Children safe in education
Planning and leading high quality Physical Activity
Upon successful completion of the Apprenticeship and End Point Assessment, a Level 3 Teaching Assistant Apprenticeship Qualification will be achieved.
Additional qualifications include:
Safeguarding Level 1
Prevent duty
Working towards Level 2 Functional Skills (where appropriate)
Opportunities to gain additional coaching qualifications
Training Outcome:
Higher education pathway
Teaching Assistant within a school setting
Pathway into teaching
Working in a sector that involves initiative, leadership, communication, developing positive relationships
Transferable skills that are invaluable in the wider world of work
Employer Description:Welcome to Greenside School. We are a school for children with severe learning difficulties aged 3-19. The specific needs of each young person is at the heart of everything we do. We have a highly personalised approach, which we call My Curriculum. The 4 aspects are: My Body, My Communication, My Thinking and My Wellbeing. We empower learners to express themselves, to have a sense of fun, curiosity, adventure, achievement and to form safe, fulfilling relationships.
We are co-located with Barnwell Middle School which enables exceptional opportunities for inclusive learning and new friendships. Some of our specialist teaching provision is based in the heart of our community at The Hyde shopping centre, enabling our learners to develop resilience, confidence, self-esteem, vocational skills and independence.
We provide an out-reach service for local primary schools.Working Hours :Monday- Friday.
Hours to be confirmed.
Wages discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Physical fitness....Read more...
Please note:
This role involves poolside duties, and you must be a strong swimmer to be considered for an interview. A swim test will be required at the interview stage - details are at the end of this job description.
Everyone Active is a leading UK Leisure Provider and are recruiting Apprenticeships in Leisure Team Member roles, to start a career in the Leisure Industry.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
We're looking for enthusiastic people with a willingness to learn who can help achieve our mission of getting our customers to be active 30 minutes a day 5 times a week.
As part of the 18-month programme you will gain the following qualifications:
National Pool Lifeguard
Level 2 Gym Instructing
Level 1 Assistant Swim Teaching
Level 2 Swim Teaching
Your day to day duties with consist of working to ensure the full operations of a Leisure Centre and maintaining all of the required set standards across the organisation. You will be trained to safely operate the pool as part of a team and ensure the safety of the public. As part of your role you will learn and develop all the skills required to operate the different leisure facilities and activities such as swim and fitness provision.
Please be aware, this will also include working on the Reception Desk when required.
This is an exciting opportunity for any candidate who has a drive and commitment to develop a career in the leisure industry. A candidate who is keen to learn and become a valued member of the team with flexible skills and attributes to develop into the future.
This is a full-time position and you will be required to work on a shift basis at your designated centre. You will be employed on a fixed term contract.
If you are invited to interview for this role you will be required to complete a swim test as part of the interview process, in order to be considered for the role you must be able to demonstrate you are able to do the following:
Jump/dive into deep water
Swim 50 metres in no more than 60 seconds
Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
Surface dive to floor of pool (deepest part)
Climb out unaided without ladders/steps
With Everyone Active you will be studying towards your Leisure Team Member Apprenticeship Level 2 Standard over the course of 15 months.Training:
Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Potential Progression to Team Leader and then onto Duty Management training
Employer Description:More than just a swimming pool, Hillsborough Leisure Centre offers a huge range of fitness and activity options. Alongside the 50m main swimming pool, which can be split into two 25m pools, there is also a diving pool, while the main pool also plays host to the fantastic fun Atlantis Adventure Mega Inflatable every weekend. The centre also boasts and enormous 140-station gym, as well as a variety both virtual and instructor-led group fitness classes that cater for all ages and abilities.Working Hours :Includes Early Mornings, Evenings and Weekends - Exact Shifts To Be ConfirmedSkills: Team Working,Organisation Skills....Read more...
Provide teaching support in small groups and, where necessary, be assigned to individual pupils in order to aid the teacher
Liaise with the teacher to understand the objectives of each session
Assist the teacher with observations and monitoring of the progress of children, both educationally and socially
Keep up-to-date written records for supporting pupils
Promote positive behaviour patterns, raise self-esteem, and improve independent work with children to assist their education and growth
Depending on school, there may be a specific focus on certain curriculum areas
It is an interesting, varied position that gives you the valuable opportunities of gaining experience in a professional setting working with young people and colleagues
You will find out about the teaching paths that are available, and the hope is that this apprenticeship will lead you onto your next step on the career ladder
Teaching Assistants may also undertake some or all of the following:
Work with individual pupils with special educational needs
Work with pupils for whom English is not their first language
Assist in the development of individual development plans for pupils (such as Individual educational plans)
Support the work of volunteers and other teaching assistants in the classroom
Support the use of ICT in the curriculum
Invigilate exams and tests
Assist in escorting and supervising pupils on educational visits and out of school activities
Select, prepare and clear away classroom materials and learning areas ensuring they are available for use, including developing and presenting displays
Support pupils in developing and implementing their own personal social and development
Assist pupils with eating, dressing and hygiene, as required, whilst encouraging independence
Monitor and manage stock and supplies for the classroom
Training:Training is provided through a blended programme of practical activity, group training and virtual learning. The programme provides opportunities to share experiences with other apprentices and learn from experienced professionals.
Training Topics include:
Understanding how children learn and develop
Using Technology to support learning
Working with teachers to understand and support assessment
Keeping Children safe in education
Planning and leading high quality Physical Activity
Upon successful completion of the Apprenticeship and End Point Assessment, a Level 3 Teaching Assistant Apprenticeship Qualification will be achieved.
Additional qualifications include:
Safeguarding Level 1
Prevent duty
Working towards Level 2 Functional Skills (where appropriate)
Opportunities to gain additional coaching qualifications
Training Outcome:
Higher education pathway
Teaching Assistant within a school setting
Pathway into teaching
Working in a sector that involves initiative, leadership, communication, developing positive relationships
Transferable skills that are invaluable in the wider world of work
Employer Description:Welcome to Franciscan Primary School, where every child is valued, every day is an adventure, and together, we achieve excellence.
We believe in creating a safe, inclusive environment where our learners feel valued, confident, and empowered to achieve their best. As highlighted in our recent Ofsted report, our school is a "happy" place where “pupils enjoy coming to school” and are taught “to be assertive and articulate right from the start in the early years.” We provide a curriculum that is as diverse as our community, preparing our children for life in modern Britain, and enriched with unique opportunities that bring learning to life.
Franciscan Primary is nestled in a beautiful Grade II listed building, established in 1907, right in the heart of the London Borough of Wandsworth. We cater to children aged 2-11 years and are proud of our deep roots in the community. Our beautiful grounds offer ample space for purposeful play, high-quality sports, and outdoor learning.
At Franciscan, we pride ourselves on developing the whole child, preparing them for the next stage of their learning and life in the 21st century. Our enriched curriculum goes beyond the classroom, with enriching school trips, residentials, visiting speakers, and a range of extracurricular clubs. We want every child to have access to a rich and varied range of opportunities that promote their academic achievement, well-being, and character development.
We are also committed to offering multiple sports fixtures and festivals throughout the year, promoting teamwork, confidence, and a healthy competitive spirit. Our goal is to create an environment where every child feels they belong, is motivated to learn, and is ready to take on the challenges of the future.
I warmly invite you to come and see for yourself what makes Franciscan Primary School such a special place. We encourage prospective families, members of the community, and friends of the school to visit us and experience our nurturing environment, our engaging curriculum, and the joy of our pupils.
I hope you enjoy exploring our website, which offers a glimpse into the exciting learning experiences we provide at Franciscan. Together, we will continue to build on our rich heritage and strive for excellence, ensuring that every child feels they belong and is given the opportunity to achieve their very best.
Welcome to Franciscan Primary School – where we achieve excellence together.
Warm regards,
Fahri Francis
Headteacher
Franciscan Primary SchoolWorking Hours :Monday - Friday.
Hours to be confirmed.
Wages discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Physical fitness....Read more...
Please note: This role involves poolside duties, and you must be a strong swimmer to be considered for an interview. A swim test will be required at the interview stage - details are at the end of this job description.
Everyone Active is a leading UK Leisure Provider and are recruiting Apprenticeships in Leisure Team Member roles, to start a career in the Leisure Industry.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
We're looking for enthusiastic people with a willingness to learn who can help achieve our mission of getting our customers to be active 30 minutes a day 5 times a week.
The Leisure Team Member Apprenticeship is a great opportunity to begin your career in the Leisure Industry. As part of your apprenticeship you will gain your National Pool lifeguard Qualification along with other nationally recognized qualifications in Leisure.
As part of the 18-month programme you will gain the following qualifications;
- National Pool Lifeguard
- Level 2 Gym Instructing
- Level 1 Assistant Swim Teaching
- Level 2 Swim Teaching
Your day to day duties with consist of working to ensure the full operations of a Leisure Centre and maintaining all of the required set standards across the organisation. You will be trained to safely operate the pool as part of a team and ensure the safety of the public. As part of your role you will learn and develop all the skills required to operate the different leisure facilities and activities such as swim and fitness provision. Please be aware, this will also include working on the Reception Desk when required.
This is an exciting opportunity for any candidate who has a drive and commitment to develop a career in the leisure industry. A candidate who is keen to learn and become a valued member of the team with flexible skills and attributes to develop into the future.
This is a full-time position and you will be required to work on a shift basis at your designated centre. You will be employed on a fixed term contract.
If you are invited to interview for this role you will be required to complete a swim test as part of the interview process, in order to be considered for the role you must be able to demonstrate you are able to do the following:
- Jump/dive into deep water
- Swim 50 metres in no more than 60 seconds
- Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
- Surface dive to floor of pool (deepest part)
- Climb out unaided without ladders/steps
With Everyone Active you will be studying towards your Leisure Team Member Apprenticeship Level 2 Standard over the course of 15 months.Training:Leisure Team Member Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:This state-of-the-art leisure centre hosts two swimming pools, ideal for all water activities whether it's a swimming gala, a casual swim, or our award-winning swimming lessons. Holly Hill's gym features over 100 stations with a superb mix of cardio and resistance machines and featuring all the latest equipment. The centre is also the only facility in the area that offers Virtual group fitness classes as well as instructor-lead classes.Working Hours :30-40 Hours Per Week - Including Early Mornings, Evenings and Weekends - Exact Shifts To Be ConfirmedSkills: Team Working,Organisation Skills....Read more...
Please note: This role involves poolside duties, and you must be a strong swimmer to be considered for an interview. A swim test will be required at the interview stage - details are at the end of this job description.
Everyone Active is a leading UK Leisure Provider and are recruiting Apprenticeships in Leisure Team Member roles, to start a career in the Leisure Industry.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
We're looking for enthusiastic people with a willingness to learn who can help achieve our mission of getting our customers to be active 30 minutes a day 5 times a week.
The Leisure Team Member Apprenticeship is a great opportunity to begin your career in the Leisure Industry. As part of your apprenticeship you will gain your National Pool lifeguard qualification along with other nationally recognised qualifications in Leisure.
As part of the 18-month programme you will gain the following qualifications;
National Pool Lifeguard
Level 2 Gym Instructing
Level 1 Assistant Swim Teaching
Level 2 Swim Teaching
Your day to day duties with consist of working to ensure the full operations of a Leisure Centre and maintaining all of the required set standards across the organisation. You will be trained to safely operate the pool as part of a team and ensure the safety of the public. As part of your role you will learn and develop all the skills required to operate the different leisure facilities and activities such as swim and fitness provision. Please be aware, this will also include working on the Reception Desk when required.
This is an exciting opportunity for any candidate who has a drive and commitment to develop a career in the leisure industry. A candidate who is keen to learn and become a valued member of the team with flexible skills and attributes to develop into the future.
This is a full-time position and you will be required to work on a shift basis at your designated centre. You will be employed on a fixed term contract.
If you are invited to interview for this role you will be required to complete a swim test as part of the interview process, in order to be considered for the role you must be able to demonstrate you are able to do the following:
Jump/dive into deep water
Swim 50 metres in no more than 60 seconds
Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds
Surface dive to floor of pool (deepest part)
Climb out unaided without ladders/steps
With Everyone Active you will be studying towards your Leisure Team Member Apprenticeship Level 2 Standard over the course of 15 months.Training:Leisure Team Member Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:More than just a swimming pool, Sunderland Aquatic Centre offers a huge range of fitness and activity options. Alongside the 50m main swimming pool, which can be split into two 25m pools, there is also a diving pool, while the main pool also plays host to the fantastic fun Atlantis Adventure Mega Inflatable every weekend. The centre also boasts and enormous 140-station gym, as well as a variety both virtual and instructor-led group fitness classes that cater for all ages and abilities.Working Hours :30 hours per week, including early mornings, evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
Assistant to develop best practice around project management and organisational tools. Core responsibilities include, but are not limited to, coordinating logistics, scheduling training sessions, liaising with trainers, facilitators, and clients, and ensuring all necessary materials and resources are available. Additionally, handling administrative tasks such as maintaining records, processing registrations, managing budgets, and tracking project progress. The project coordinator and administrator will also need to be conscious of ensuring client satisfaction by maintaining frequent and consistent communication on a regular basis.
Responsibilities & Accountabilities
Training Coordination: Schedule and organise training sessions, ensuring trainers, venues, and materials are in place.
Client and Trainer Liaison: Communicate with clients and trainers to confirm requirements, schedules, and expectations.
Administrative Support: Manage training records, attendance, and documentation to ensure accurate record-keeping.
Logistics Management: Arrange venues, equipment, and online platforms for training delivery.
Project Tracking: Monitor project timelines, deliverables, and budgets to ensure smooth execution.
Compliance & Reporting: Ensure training programs adhere to industry standards and company policies; prepare reports as needed.
Financial Coordination: Process invoices, track expenses, and manage budgets for training projects, issue invoicing.
Issue Resolution: Troubleshoot scheduling conflicts, logistical challenges, and administrative issues as they arise.
Process Improvement: Identify opportunities to streamline workflows and enhance training efficiency, creating innovative ways to track and monitor projects effectively.
Understand Professional Learning, Development and Training market and LearningCog’s position & direction.
Lend support to the internal office team as business requires and promote continuity within the group by being a supportive and uplifting team member.
Work together with the internal team to ensure case studies & testimonials are captured and leveraged through appropriate communications.
Participate in regular training/ learning activities to maintain and develop skills and knowledge.
Administrative support to business management to ensure customer needs are taken care of as and when needed.
Any other reasonable duties as required.
Competencies/Skills
This individual must possess strong organisational and time management skills to efficiently handle multiple training projects and deadlines. Excellent communication and interpersonal skills are essential for liaising with clients, trainers, and internal teams. The role requires attention to detail and problem-solving abilities to manage logistics, resolve scheduling conflicts, and ensure the smooth execution of training programs. Proficiency in administrative tasks, including document management, budgeting, and reporting, is crucial, along with technical skills to navigate learning management systems, scheduling software, and virtual training platforms. The ability to work independently and as part of a team, maintainconfidentiality, and adapt to changing priorities ensures success in this dynamic role.
Knowledge of the Insights Discovery platform and psychometric tool would be beneficial but not an essential requirement.
Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:● Meeting monthly agreed KPI’s● Assessment of achievement of personal and business objectives● Assessment against competencies defined in this Job ProfileTraining:Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION
On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Knowledge Training Test
Skills Test
Oral Questioning – underpinned by portfolio
Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be opportunities for further progression within other areas of our team.Employer Description:Learning Cog is a cutting-edge leadership, management and sales training and development consultancy. We work with clients by integrating into their business, identifying and developing tailored proven best practice solutions, using a pragmatic and logical methodology, successfully enabling businesses to deliver, coach, drive and sustain individual, team and company elite performance resulting in outstanding business results and extraordinary growth.Working Hours :Monday to Friday 9:00am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles.
Taking sales orders from customers both face to face and over the phone.
Stock control for vehicle parts and accessories.
Maintaining an ordered stock room.
Raising invoices for parts sold.
Liaison with internal teams to ensure the correct stock is place at the right time.
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service skills
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Creative....Read more...
